All reviews

Rating Breakdown

  • 5
    96% (1,696 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 96% (1,705)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 14, 2023

Servicio súper rápido! enseguida nos han modificado lo que necesitábamos. Muy contentos con el soporte!

Store

UO

Using app

29 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

Nice App, Fast answer and good care about user :) Thanks you Esther

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 11, 2023

Excellent app for Whatsapp and FAQs. We were using another app that added features that we don't need and the new features can't be removed. After looking at a few alternatives we found Avada having the features we wanted. The app is easy to use and configure. What is more amazing is the support! We got almost instantaneous replies from Jasmine and she, with their developer Tony helped us implement additional coding for the app to cater to our needs! And all these at zero cost under the free plan. This kind of service and support is unheard of in this industry. Can't get better than this. Highly recommended.

Using app

About 3 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

I had the pleasure of working with Wendy and Toby to customize our app for our website, and I couldn't be happier with the results. Their expertise and dedication to the project were truly exceptional.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Managed to fix issue quickly

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2023

The support was excellent and I received precise instructions and support in CHAT. Esther helped me with a very good operation.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2023

Store

Kiddo

Using app

About 1 month

Total reviews

7

Average rating

4.4

5 / 5 Share

Oct. 29, 2023

Thanks to Emily from Avada who helped me to set up this piece of software. I can't wait to give it a go on my website.

Using app

22 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2023

Esther was really good helping me solve an issue!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2023

Great app and even better support!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2023

Sunny has been very helpful, great!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

We were having an issue with copying and pasting our old FAQs into the Avada platform, as soon as I had this issue I was in contact with Hana within minutes and she was extremely helpful and was able to fix the issue for me swiftly. Some of the best technical support I've ever received for a Shopify app.

Using app

About 3 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Dear Liz, I wanted to take a moment to express my sincere gratitude for the exceptional effort you put into resolving the issue I was facing. Your dedication and commitment went above and beyond my expectations, and for that, I am truly thankful. Your diligence and expertise not only helped rectify the problem swiftly but also ensured minimal disruption to my work. I truly appreciate the extra time and effort you invested in understanding the issue thoroughly and coming up with an effective solution. Your problem-solving skills are truly commendable. Furthermore, your exceptional communication skills made it easy for me to navigate through the process and stay updated on the progress. Your patience and willingness to address all of my concerns and queries are truly valued. Once again, thank you for going the extra mile in rectifying the issue. Your professionalism and dedication have left a lasting impression, and I am grateful that I had the pleasure of working with such a dependable person like you today. Thank you, Liz, for your incredible assistance. Sincerely, Wajma Nasri - bybaano

Using app

2 days

Total reviews

40

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

Tried a few apps for setting up contact/chat/faqs support bubble. Avadas app matched all our requirements. Love the features & customizability. Wanted to use a square icon instead of the default round icon. Contacted the built-in chat support, Esther and Will were very accommodating and made the changes for us under 5mins. A premium experience for a free plugin!

Using app

10 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

This app is very helpful especially Abby, who helped me to manage the app

Using app

20 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 23, 2023

great app to provide customers with support and amazing support team from avada

Using app

3 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

Great application! The support team is incredibly helpful and I highly recommend using this app.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 20, 2023

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Tracy 5 stars

Using app

About 20 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Set up looks easy and the customer support by Hana was great!

Using app

24 minutes

Total reviews

4

Average rating

5.0