All reviews

Rating Breakdown

  • 5
    93% (1,535 ratings)
  • 4
    3% (43 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (6 ratings)
  • 1
    0% (8 ratings)

Reviews with Text

  • 96% (1,536)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 15, 2024

Excellent platform! Rosie from their team helped me set up a few things. Quick responses. Some features are still under development, but the core offering works well - live chats, faqs. They are moving in the right direction!

Using app

About 16 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2024

Excelente aplicación. Y la atención al cliente perfecto y rápido. Muchas gracias a Tiana por su ayuda. Ella me ayudó mucho con mis dudas.

Store

Quickek

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

May 14, 2024

Tiana and Anivia were extremely helpful at supporting me in no longer having a duplicate page title showing with the FAQ page. I had been trying to remove the duplication for 3 days before reaching out. Thanks again!

Using app

14 days

Total reviews

3

Average rating

3.7

5 / 5 Share

May 14, 2024

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2024

Perfect thanks to Esther 100% Support

Store

Laliza

Using app

38 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2024

Great help and service from Hana and Tony :)

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

May 13, 2024

Love the app, Looks AWSM. Setting it up was extremely easy. Had a little bit of issue at first, but Hanna from Avada support team, fixed it in a jiffy. I would highly recommend using Chatty.

Using app

About 3 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

May 13, 2024

Thank you for quick support! Hana was very nice and helpful

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2024

Five stars all the way! This app has been an absolute incredible, and the support 100% recommend. Specially HANA Thank you for your support and your help. Thank you again

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2024

I was facing some technical issue woth adding more than 10 FAQs, so I asked for support. Within a minute, Hana from Chatty replied and the whole issue was resolved in couple of minutes. Writing this review is taking me longer than that. 4 stars for such a great free app and 5th star for the prompt help from Hana. 10/10 Recommended.

Store

Trucare

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2024

Hana has been extremely helpful with instant replies & immediate resolves on my queries. The turnaround from installation & go-live was hardly 20 minutes. One of the best customer support team I have seen on Shopify!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2024

Great app, very easy to use, thanks for the help from Rosie, solved our problem quickly

Using app

29 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2024

5* for app quality, 5+* for customer service. Audrey and Pamela supported me very promptly and thoughtfully, even helping me update the code. Very respectful.

Using app

4 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 12, 2024

Audrey help me changed the chat window icon

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 12, 2024

Emily was very helpful! Immediately understood my request and fixed it right away!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2024

Amazing customer service, extremely fast to fix any issues through their chat. Really impressed with the app even on the free plan! Shout out to Esther in particular!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2024

Best online chat app on shopify app store, and Hana provide me great customer services, thank you guys for making this app!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 11, 2024

Highly recommended! Great app, and nice customer service, quick response. Esther has helped a lot!

Store

Outree

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2024

It's a much better and more functional app than I expected. beautiful design! support 10/10

Using app

About 1 hour

Total reviews

8

Average rating

5.0

5 / 5 Share

May 10, 2024

I just installed chatty on my Shopify site and had a few issues. Their help team, specifically Esther and Nikita, were extremely responsive to my questions and fixed my issues asap. Recommend!

Using app

About 16 hours

Total reviews

1

Average rating

5.0