All reviews

Rating Breakdown

  • 5
    96% (1,694 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 96% (1,703)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 27, 2023

Ver much helpful and fast, thankssssssssssssssssss great customer support and quick resolution. Great plugin

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

April 26, 2023

Liz was great! Answered everything promptly, and had detailed answers with screenshots to help me understand

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

April 26, 2023

Customer service is very good! Prakesh helped answer all my questions and addressed some issues I had. Wish there were other layouts to choose from, but overall, a simple and clean FAQ to add to your website.

Using app

About 2 hours

Total reviews

23

Average rating

5.0

5 / 5 Share

April 26, 2023

It is a good app that we can use it online shop, and customers can contact us directly, and find the relative information for purchasing. and Good customer service from Esther.

Using app

31 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2023

Sunny war super hilfreich und schnell wenn man Hilfe benötigt. Die FAQ seite kann auch leicht angepasst werden und das beste daran ist, es ist kostenfrei und dennoch nicht begrenzt. Empfehlenswert!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

April 24, 2023

Hana give me a good customer support experience, I think this company made this good app that is free to use, and have this kind of good support, I think their products are good, and I will consider using their apps in the future.

Using app

37 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2024

Nice app. They offer a quick and great support. Thank you for Judy for her help.

Using app

Over 1 year

Total reviews

11

Average rating

5.0

5 / 5 Share

April 22, 2023

The Avada app works great. Created a perfectly functioning FAQ page and had quick, efficient customer support. Liz was able to help me out with everything I need.

Store

SAVIOR

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

April 21, 2023

very prompt, answered questions and fixed issues within 5mins. highly recommend to other shopify website owners

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2023

I wanted an accordion FAQ for my site and this app definitely delivers that, and for free. The customer service is exceptional and very responsive. The interface is clear and intuitive. I had it up and working with all my FAQs online within an hour. And I customised it to fit my branding so it looks nice on the site. I did have a couple of minor grumbles. One of the first things I had to do was enter my phone number for the What'sApp pop-up - which I didn't want to use. It turned out that even though I entered my phone number, the pop-up wouldn't be active until I enabled it. So I just haven't enabled it. But I would have preferred to not have to enter my phone number at all. Or at least to know in advance that I'd be able to leave it disabled. It just made me unnecessarily nervous about using the app. Also, after you reach ten FAQs it asks you to contact support to have more enabled. Which they did straightaway. So why did I have to contact support? It seemed a bit of a pointless step. As I said, minor grumbles, and I am very happy with the end result and rapid customer service hence the 5 stars.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

April 17, 2023

This app is great! Looks modern and allows customers to find answers to frequently asked questions with ease. The support team is very helpful and resolve issues really quickly. Thanks to Esther for the prompt assistance!

Using app

About 2 hours

Total reviews

10

Average rating

4.6

5 / 5 Share

April 17, 2023

So far so good, Jasmine and Anivia helped a lot, they added the CSS to adjust the position for me, and the faq function is the most my favorite part!

Store

Canaan

Using app

About 15 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

April 17, 2023

Handige app voor shopify! Ook goede hulp gekregen vanuit Hana toen ik een vraag had over een pagina binnen Avada.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2023

Support très réactif, merci à Hana pour la qualité de ses réponses et de ses services. Je recommande.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2023

I am new but I like most. Hope things will be workable as per my need. I checked some apps but seems look better than others.

Using app

About 4 hours

Total reviews

6

Average rating

4.8

5 / 5 Share

April 12, 2023

Esther was a fantastic help and anticipated my needs in advance. I'm impressed by the instant service and the friendly help.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

April 12, 2023

I had a word with Esther and she did everything so quickly.. I am very satisifed with Customer Support.

Using app

21 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

April 11, 2023

The service was very helpful and fast. Hana helped me unlock my icons. Appreciate your help and support!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2023

Avada and Emily fixed my chat issues with this new app. So grateful! I didn't know my other one didn't work right. It was so easy I really didn't need much help, but I was really excited to see that an actual person was online to help me, without having to wait for an email or till operating hours to reply. I just had to say Hello and there was Emily! Responding immediately! thank you

Using app

About 1 hour

Total reviews

8

Average rating

3.5

5 / 5 Share

April 4, 2023

Thank you Prakash for the amazing support! Highly Recommended Apps for you who want to get perfect CRM for your shopify site.

Using app

About 1 hour

Total reviews

1

Average rating

5.0