All reviews

Rating Breakdown

  • 5
    96% (1,694 ratings)
  • 4
    3% (54 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 96% (1,703)
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5 / 5 Share

May 26, 2023

quick resolution to my query.. by Emily. This app is also quick and easy to install and configure..

Using app

About 16 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

May 25, 2023

Just what we were looking for! A quick way for customers to get answers and info. Contact section has ability to be visible or hidden. Easy-to-use interface and excellent customer service!

Using app

1 day

Total reviews

10

Average rating

4.9

5 / 5 Share

May 25, 2023

Good interface and customer service. Esther helped me in terms of the icons and I like the prompt response from her. Would continue using this app for my company website.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2023

Rigtig god service fra Esther som løste mit problem med det samme. Generelt kun oplevet god service og en super funktionel app.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 24, 2023

Very good app, works just fine and its freeee! There's a limitation of 10 FAQ questions, but when i reached it Esther, through chat, removed the limitation

Store

Milie

Using app

36 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

May 23, 2023

Prakash was quick in respond and very polite in discussion. shared the much needed documentation providing how to setup/configure properly.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 22, 2023

Customer service very quick and helpful especialy Juliana ! I am going to work with this app from now on!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

Hele fijne app. Super goede FAQ + chatfunctie inclusief whatsapp. Hele snelle service. Ik ben geholpen door Hana, zij heeft mij geholpen met het instellen van de app en weergeven op mijn website. Binnen 5 minuten was ze klaar! Top service, bedankt Hana!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

Lydia was able to help me get setup within minutes of contacting them. The support is A+ Highly reccomended.

Using app

About 6 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 18, 2023

Great Support! Helped me to set up everything! No problems! Will definitely continue using this app.

Using app

17 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2023

For unknown reasons, I'm having trouble using this app. I contacted technical support and within minutes Hana provided me with assistance in solving my problems. I recommend this app to everyone!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2023

I recently had the pleasure of using the Avada WhatsApp Chat and FAQ Page, and I couldn't be happier with the results. The features have been a game-changer for my website, and I want to give a special shoutout to Liz for her exceptional help and support throughout the process. First and foremost, the Avada WhatsApp Chat integration has transformed the way I connect with my website visitors. It's incredibly user-friendly, making it easy for my customers to reach out and ask questions or provide feedback. The real-time communication it enables has not only improved customer satisfaction but also increased conversion rates on my site. This feature is a must-have for anyone looking to enhance their online customer service.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2023

It's a nice app, very useful and it's been helping me with my website. The customer service is very effective and people are nice

Using app

About 18 hours

Total reviews

2

Average rating

4.5

5 / 5 Share

May 12, 2023

Esther was very helpful and fast to respond. Wonderful app and user-friendly! I enjoy being able to add as many questions as needed.

Using app

About 1 hour

Total reviews

7

Average rating

5.0

5 / 5 Share

May 10, 2023

Amazing first impressions, Lydia was a great help setting the app up and was on hand instantly to answer any questions i had. Highly recommend this app if you are looking for a professional looking customer service option and high quality experts to support you if anything goes wrong.

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

May 5, 2023

Jasmine and William were extremely helpful spending a great deal of time helping me walk through the process of creating a FAQ page and working through some Shopify bugs. I am very grateful and recommend this company!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

4 / 5 Share

May 3, 2023

So far the best support app I have used on Shopify. It has all the features available to support your customers. However, I haven't seen a customer directly chatting with the support, instead, it shows WhatsApp. Recommended!

Using app

4 days

Total reviews

4

Average rating

4.8

5 / 5 Share

June 21, 2025

The app is incredibly intuitive and the customer service is 5. Very excited to get started with the deeper features of the app!

Using app

9 months

Total reviews

12

Average rating

5.0

4 / 5 Share

May 2, 2023

I think this FAQ App is wonderful and the Avada team is pleasure to work with especially Esther she is a great help

Store

F2FBox

Using app

25 minutes

Total reviews

1

Average rating

4.0

5 / 5 Share

April 30, 2023

I am still relatively new to this App, but what a great experience so far. Set up is easy and support is there to immediately help if needed! Thanks Liz for your great and friendly service!

Using app

9 days

Total reviews

5

Average rating

5.0