Chatway Live Chat Support, FAQ
Live chat customer support & FAQ app for Shopify -...
Rating
5.0
feedback
333
chart
#974
All reviews
Rating Breakdown
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Dec. 16, 2024
This app is perfect for my purposes. I'm new and very small and can't afford to be paying for every functionality for my website. This app allows me to communicate with my customers quickly and easily and I don't need to pay until I get much bigger, which I will gladly do. I wish all apps were like this!
Dec. 11, 2024
This Live Chat app has been wonderful so far! Lots of great feedback from our customers on this app. Can't wait to continue to use it!
Dec. 11, 2024
Great app that was recommended to me, great support team as well. Good features and customisation options can’t complain!
Dec. 9, 2024
I’ve been using Chatway Live Chat for several days now, and I must say, it has been an invaluable addition to our customer service operations. The software is incredibly user-friendly, with an intuitive interface that both our team and customers can navigate effortlessly.
Dec. 13, 2024
UPDATE: Premio-Chatway: "I admitted our mistake and said we're sorry" Although this was the response we received in the email, we were saddened to read the company’s statements blaming us. Please also read the other 1-star review. We are experiencing the same issues as Kherish. 1. We don’t encounter this issue with any other popular Shopify chat applications; we’ve tested them all. 2. If you use this app, you will not only face the issue of the X not closing but also experience an infinite scroll problem on your cart page. 3. You will miss out on features like AI-powered responses and great auto-replies based on customer messages. 4. Karina and Marvin won’t trust your screenshots and screen-cast unless you purchase the related device and test it yourself. 5. For two weeks, they made us struggle until Gal, the owner of the company, came and said, “Yes, there’s an issue; let’s fix it.” No action was taken until we gave a 1-star review. 6. The support team ignored our messages, didn’t respond despite reading the messages in chat, and kept sending the same responses. During the conversation, they abruptly ended it with, “If there’s nothing else, we’re closing this" ===================== - We received complaints from customers about the chat balloon not closing after being opened. Despite testing the issue on real devices and providing a video as evidence, Karina, Marvin, and their team refused to acknowledge the problem. - Later, Karina admitted, "I reproduced the issue," which we documented with a screenshot. However, the following day, they claimed, "We didn’t do anything; there’s no issue." - This behavior is consistent with how they’ve handled previous issues—they repeatedly deny problems, even when clear evidence is presented. - They argue that the video recording was taken via a browser, yet the same issue persists on real devices. - Additionally, they have significantly increased their prices. - The application noticeably slows down the website’s performance. - Once this busy period concludes, we plan to switch to a different application.
We sincerely apologize for the inconvenience you experienced. During our investigation, we found that your website has several jQuery errors unrelated to Chatway, which complicated the debugging process. These errors are still present on the website and were not caused by our product. Despite this, we identified and resolved the specific issue related to Chatway. However, we understand that you chose to use another product from our offerings. Additionally, we tested the Chatway app using tools like PageSpeed Insights and confirmed that it does not negatively impact website performance. If you ever decide to try Chatway again, we would be happy to assist you and ensure a seamless experience. Please don’t hesitate to reach out with any questions or concerns.
Dec. 12, 2024
This app is very helpful , we can talk with customers smoothly from all over the world. I can check my Inbox every day to reply the inquiries and questions from customers. Excellent !
Nov. 25, 2024
Just installed it. Much better interface than native shopify app. The big thing for us was the size of the icon. The shopify inbox app was covering up payment icons and overlapping some buttons in mobile view. But after installing chatway, we see many more options that we previously didn't think we needed so that was a nice plus.
Nov. 25, 2024
We recently started using the app and are very satisfied with it and its functions. It runs very smoothly, is very easy to pick-up / intuitive to use. It also doesn't clutter our Email inbox with unnecessary emails and notifications.
Nov. 20, 2024
The free plan has enough features so small businesses can work without paying for the pro plan. I like it. Since we installed this app, we have received many more messages from our customers. I highly recommend it.
Nov. 16, 2024