Chatway Live Chat & AI Chatbot
Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
Rating
4.9
feedback
261
chart
#999
All reviews
Review RSS Feed
May 8, 2026
Very pleased I found Chatway. I wasn’t sure I wanted to add a chat function on the website because I thought it would give me a lot of work life chatting with people with too much time. Long story short: I immediately started the Solo plan because of the Life chat. I’m a bit old fashioned, I only use Lifechat and not the AI function. The personalizing options of this app are amazing. You can manually select day by day when you are online and you can easily put yourself offline by one click. During night times the chat function disappears if you want. And that is so perfect when you’re self employed with a partner that likes to sleep at night ;)
April 28, 2026
Very confusing in admin panel can't find my Q&As anymore just keeps asking me to upgrade.
Hi there, sorry to hear about the confusion. We checked your website and Chatway appears to be installed and working properly. The upgrade message can be easily closed, and Chatway also offers a free forever plan that you can continue using. We’d be happy to help you find your Q&As and review the admin panel with you. Please contact our support team and we’ll gladly guide you to the right place.
April 19, 2026
Great so far. Easy to setup and use. Also support are very quick to respond in the rare event you need any help. I would recommend!
April 13, 2026
I am using this app for my small store, where I get 1-2 chats every day. The free version of the app works great for this. Planning to upgrade later on when I get more chat messages and can discover more features
April 10, 2026
April 9, 2026
Thank You For the good service. And it's an easy program to set up on your shop
April 8, 2026
Really happy with this app! It’s super easy to set up and works smoothly without any issues. The integration with WhatsApp is a big plus — it makes communicating with customers so much faster and more convenient. The features are simple to use, and everything feels well organized. It has definitely helped improve my customer interaction and overall experience. Highly recommend it to anyone looking to streamline their store communication!
March 20, 2026
what a fantastic addition to our store , Chatbot seems pretty good, no complaints, love the iphone app too . also setup on my pc , very easy to do . and there is a free version, our shop is new , so the free version is great for us. 10/10
March 11, 2026
March 4, 2026
We’ve had a fantastic experience using Chatway for our Shopify store. As a customer service chat app built specifically for Shopify, it integrates seamlessly and just works, no complicated setup or clunky workflows. One of the biggest advantages for us is the shared inbox. Having all customer messages organized in one central inbox makes managing conversations simple and efficient. It’s clean, intuitive, and ensures nothing slips through the cracks. The mobile app is a game changer. Being able to access our inbox and respond to customers instantly from anywhere has dramatically improved our response times. It’s convenient for our admin team and creates a smooth, professional experience for customers. The features are powerful yet easy to use, from real-time messaging to smart chat management tools. Everything feels thoughtfully designed for growing eCommerce brands. If you’re looking for a reliable Shopify chat app with a powerful inbox and excellent mobile functionality, Chatway is an excellent choice. It’s made our customer service faster, more organized, and far more efficient. And lets not forget to mention how many amazing features are available in the free plan!