Chatway Live Chat & AI Chatbot

This app is perfect for my purposes. I'm new and very small and can't afford to be paying for every functionality for my website. This app allows me to communicate with my customers quickly and easily and I don't need to pay until I get much bigger, which I will gladly do. I wish all apps were like this!

This Live Chat app has been wonderful so far! Lots of great feedback from our customers on this app. Can't wait to continue to use it!

Great app that was recommended to me, great support team as well. Good features and customisation options can’t complain!

Inbox was very helpful

UPDATE: Premio-Chatway: "I admitted our mistake and said we're sorry" Although this was the response we received in the email, we were saddened to read the company’s statements blaming us. Please also read the other 1-star review. We are experiencing the same issues as Kherish. 1. We don’t encounter this issue with any other popular Shopify chat applications; we’ve tested them all. 2. If you use this app, you will not only face the issue of the X not closing but also experience an infinite scroll problem on your cart page. 3. You will miss out on features like AI-powered responses and great auto-replies based on customer messages. 4. Karina and Marvin won’t trust your screenshots and screen-cast unless you purchase the related device and test it yourself. 5. For two weeks, they made us struggle until Gal, the owner of the company, came and said, “Yes, there’s an issue; let’s fix it.” No action was taken until we gave a 1-star review. 6. The support team ignored our messages, didn’t respond despite reading the messages in chat, and kept sending the same responses. During the conversation, they abruptly ended it with, “If there’s nothing else, we’re closing this" ===================== - We received complaints from customers about the chat balloon not closing after being opened. Despite testing the issue on real devices and providing a video as evidence, Karina, Marvin, and their team refused to acknowledge the problem. - Later, Karina admitted, "I reproduced the issue," which we documented with a screenshot. However, the following day, they claimed, "We didn’t do anything; there’s no issue." - This behavior is consistent with how they’ve handled previous issues—they repeatedly deny problems, even when clear evidence is presented. - They argue that the video recording was taken via a browser, yet the same issue persists on real devices. - Additionally, they have significantly increased their prices. - The application noticeably slows down the website’s performance. - Once this busy period concludes, we plan to switch to a different application.

This app is very helpful , we can talk with customers smoothly from all over the world. I can check my Inbox every day to reply the inquiries and questions from customers. Excellent !

Just installed it. Much better interface than native shopify app. The big thing for us was the size of the icon. The shopify inbox app was covering up payment icons and overlapping some buttons in mobile view. But after installing chatway, we see many more options that we previously didn't think we needed so that was a nice plus.

We recently started using the app and are very satisfied with it and its functions. It runs very smoothly, is very easy to pick-up / intuitive to use. It also doesn't clutter our Email inbox with unnecessary emails and notifications.

The free plan has enough features so small businesses can work without paying for the pro plan. I like it. Since we installed this app, we have received many more messages from our customers. I highly recommend it.

En intuitiv og god chat app

Easy to use and reliable app

It's a great app. Good inbox function, Reliable, notifies expeditiously.

Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to others.

Love it,

Prima app, goede ondersteuning

I just started using Chatway. It's very easy to set up and use. Instant messages through the App no delay at all. It's very responsive.

I would not recommend this company. After I deleted the app due to their co-founder's unprofessional behavior they responded with lies and when confronted with screenshots directly from the co-founder with his tag and photo choose to claim I had the wrong app instead of apologizing and holding him accountable. They have even updated their response several times and continue to email me about deleting my review instead of admitting what he did and making him stop. I even sent them the screenshots where he admits he had my emails but choose to continue anyway hoping to change my review but the company did not care. Since they refuse to hold him accountable I suggest you find a company that will hold staff accountable for bad behavior even if they are a founder. I personally would not trust a company that allows staff to be unprofessional nor their co-founder to lie in order to hide bad behavior.

I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have. For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication. One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job. The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly. Thanks again, Jessiah Speed Booking UK

Came from another app across to Chatway. everything has worked seamlessly, I had a slight issue that got fixed immediately. Having the ability to have 1 inbox where all my socials also go is a great addition. Thanks, Chatway for making a great app