CA: Google Ads Performance Max
Drive traffic with Google Ads Channel & Google Shopping Feed
Rating
4.5
feedback
3,172
chart
#565
All reviews
Rating Breakdown
Review RSS Feed
July 22, 2021
Yet to see how it works, so far it seems promising but has only been running 1 day. I am not sure how it works but I can see little ads within google set up. I am being forced to do this review and it won't let me submit it.
Hi Tegan and Kendall! Thank you for leaving a review. Our dashboard shows a list of things you can do to make the most out of our app, but in no way you are obligated to complete them. I'm sorry for the confusion. In any case, you are free to update or remove your review as you see fit. I have also made the first premium revision of your account, so please check your inbox or spam folder just in case. I am happy to address any questions or concerns you may have regarding your campaigns and discuss further optimization plans with you. Happy selling! -Nikki, Account Manager
June 21, 2021
Compte google ads suspendu quand les campagnes ce sont lancées, j'aimerais que l'on m'explique pourquoi
Bonjour, Steve ! Nous sommes vraiment désolés pour cette mésaventure et nous espérons résoudre ce problème très rapidement. Veuillez consulter l'e-mail que nous vous avons envoyé. Nous tenons à vous informer que nous avons déjà contacté Google pour faire appel de cette suspension. Encore une fois, je m'excuse sincèrement pour ce désagrément. Cordialement, Isaiah, Account Manager
April 12, 2021
Nothing "Clever" about this app. Installed this app along with the google shopping addon. Logged into my own google ads account, the ads they placed had multiple errors one major being that my personal address details were in Google Search ads that they activated!!!!!!! 2 emails for support sent, no response for over 72hours...all this time my personal details are being advertised in google. Their phone app also doesnt work properly, requested advert changes etc that never were activated.
Hi, Floppy Fish. Thanks for your feedback. We have sent you an email addressing your concerns. We have reviewed the ads you created with Clever and I can assure you that your personal information was not circulating the Google Ads network; could you please forward a screenshot as to what you're seeing? We would be happy to help you once provided this information. We have also received your emails on Saturday and Sunday, so we'd like to kindly remind you that we have very limited support over the weekend. As for your concerns regarding the mobile app, we do not seem to have your Google Ads ID on file. Please respond to our email so we can sort this out as soon as possible. Again, I apologize for the trouble this has caused you. -Nikki, Junior Account Manager
April 9, 2021
why you guys asking for a review before using the app? how can i right before using your app, and you are not allowing me to complete the setup
Hi Clever ecommerce user! First of all, thanks for your feedback. I'm really sorry for the inconvenience this has caused you, customer satisfaction is important to us, so please let me know what I can do to help you. We have tried to contact you several times but have not gotten any response, please if you have the opportunity to read your emails, it would be something I would appreciate very much to solve this in the best possible way. Back to the problem, I believe there is a misunderstanding as we do not require customers to leave reviews during the set up process. I am so sorry for this confusion. And about your problem during the set up, our colleagues in the Tech Deparment have already solved it. Once again I am sorry for any inconvenience we may have caused you and we are available to resolve this the best we can. All the best, Carlos González Junior Account Manager
March 7, 2021
I started the free trial of this app, uploaded and confirmed all the information but am still unable to see any of what the campaigns look like or edit them. Half the time the dashboard doesn't load, and I can only see metrics, but no specifics. What is the 14-day free trial? I thought this App had a free plan as listed in the app store. I have contacted support but have not heard from anyone in over a week.
Hi, Lunautics. Following our phone call we had last week, we hope you have a better understanding as to what Clever ecommerce can do for you. Please reach out to us via email so we can get your Shopping campaigns up and running. We would also like to address some other concerns of yours; however, as you have not responded, please send us an email from an account you check frequently ([email protected]). We are eager to help clear up any concerns you may have still. All the best, The Clever ecommerce Customer Success Team
Feb. 5, 2021
I have paid $25 to these people and I'm still waiting to find out why. Still waiting on someone to explain or provided the service I paid for. Customer Service is weak to say the least.
Dec. 20, 2020
I have no words, I installed the app on my shopify in July to test it, after checking out the features I immediately uninstalled it from shopify, but the CE account set up an automatic monthly budget that continued to be spent even after uninstalling the app, and by the way having taken the user and credit card at random among the accounts I managed. I have no words, this is robbery.
Nov. 27, 2020
I've WASTED one week of my time and sales with this app and it's customer services team. This ad doesn't work and when it works it doesn't set up the ads currently. They also never wanted to give me a full refund. Shopify please remove this app. Screenshots: https://prntscr.com/vlw6hw https://prntscr.com/von9at https://prntscr.com/vpe0c8
Hi there, Thank you for leaving us your feedback and we are sorry to see you did not enjoy our app. One of our representatives will be contacting you to see what we can do to resolve this situation right away. All the Best, The Clever Team
Nov. 17, 2020
Please dont install this app. They have caused a serious bug. All my page titles have changed and pricing went to zero. A serious but. Now my seo ranking is doomed
Hello there, Thank you for leaving us your feedback and we are sorry to see you had this issue come up! Our records show you have been in contact with our support center about this and one of our representatives has also reached out to see how we can help. Best, The Clever Team
Nov. 9, 2020
Normally they should refund 54$, they promised to give me my money back. But the reimbursement hasn't been done. No honesty. Once you install this application, there is no turning back. And they take money from your credit card.
Hi there, Our support center has tried contacting you to ask you to please reinstall our application as we are not able to issue a refund unless you have our app installed. As soon as it has been reinstalled, we will happily return your money. Kindly, The Clever Team
Nov. 3, 2020
This app is not worth your time, let alone your money should you decide to go for the premium version (like I did). If you look at all the 5 star ratings, you will see that all of them are from people who just installed the app, but haven´t "worked" with it yet. In detail: based on some very rudimentary input from yourself (you cannot influence a lot) the app creates a ton of campaigns in your Google Ads account. Support questions are not being answered, even after upgrading to Premium. Results of the campaigns have been way worse than with the campaigns that I tinkered myself somehow. I waited a week or so if anybody would bother to answer to my emails, nothing. Deleted the app today.
Hello, Thank you so much for leaving us your feedback and we are sorry to see you had this experience. According to our records, our support center tried to reach out on October 27th but did not hear back from you. One of our representatives will contact you about how we can help you resolve this. All the Best, The Clever Team
Oct. 28, 2020
Tried contacting the app support developer, and no reply for a week. It is very upsetting that no one is responding.
Hi There, Thank you for leaving us your feedback. Our support center had reached out on Friday, October 23rd but did not hear back from you. One of our representatives has contacted you to see what we can do to help you. All the best, The Clever Team
Aug. 25, 2020
Wow... I did not approve the initial $24 payment, but it went ahead and tried to charge me...good thing there was not enough in that account...beware!!
Hello, We have checked our records for the billing related to your account and found that you were never charged for anything. Can you please provide us with a screenshot showing the billing you recieved? Thank you so much! Clever Team
Aug. 3, 2020
Signup as a Premium account and paid 21th of July . After paid my account turned into a basic account. Contact them several time and they ask for payment proof. I sent them the proof after that nobody try to contact me they are lost. Every 24th hour the app disconnected from my account and I need to re connect from the beginning. Total waste of money and time.
July 25, 2020
Absolutely disgusting! Signed up over a week ago, received no response to any of my enquiries over first few days. Decided to try to set up integration myself, however this didn't work either. Then paid for the $99 subsciption as it was the only way I could get an account manager. Have since emailed the account manager 3 times with no response whatsoever. It's now been over a week, they have taken my subscription, happily taken my $99 premium upgrade, yet their app doesn't work and they haven't responded to a single contact request. Have now reported for fraud. Avoid at all costs!
July 19, 2020
i asked a question to their support team, and they never answered me back , i am still waiting for their reply
Hello, El Salvador Portal - We are very sorry to hear you were having some issues and had a hard time reaching us. One of our representatives has contacted you to see what we can do to help you. Best, The Clever Team
July 10, 2020
Voila 15 jours que je suis en attente !! l'installation me dis toujours en attente 10 mails envoyé .....dommage vraiment
June 26, 2020
WORST SERVICE EVER, PAID FOR PREMIUM SUBSCRIPTION, ADS GOT REJECTED BY GOOGLE, WAITING FOR A WHOLE WEEK TO SOLVE THE ADS ISSUES AND NO REFUND ONCE THEY GET YOUR MONEY
Hi, We are sorry to hear you had this experience. One of our representatives tried reaching out to help you get in touch with a Google rep who is in charge of this policy, but we did not hear back. What is the best way to contact you?
June 22, 2020
Signed up easily but that's all. I contacted them due to my ads have been pending for a week. No help only a chat box with no answers. The account says I can preview the campaigns but I have yet to see them. No support on final set up.
Hello, Thank you for letting us know you were having some issues. One of our representatives has reached out in order to see what we can do to fix this! We tried previously to contact you this past weekend, what is the best way to reach you?
June 23, 2020
My Campaign has been pending, I reached out to the support on the chatbox and by email, no response yet. I also paid for setting up my Google shopping campaigns but haven't done it yet still. Will just wait for their response.