CA: Google Ads Performance Max
Drive traffic with Google Ads Channel & Google Shopping Feed
Rating
4.5
feedback
3,172
chart
#5,351
All reviews
Rating Breakdown
Review RSS Feed
June 19, 2020
They have the worst support. I have been trying to contact them for 3 days but haven't replied once.
Hello, Sugarbot Bakery. I am sorry to see you had a hard time getting a hold of us. I just recently reached out to you about the two issues you were having. Let me know if you would like to set up a time to speak! I am here any time to solve the problems. Best,
June 2, 2020
EDIT 2: Look, exactly what I said, you guys dont even read but keep answering the same BS excuses. I AM IN CONTACT WITH YOUR COO; JOSE MARIA CABELLO SINCE 14.05! Since then, the only thing that happened is that MY HANDMADE ADS WHERE DELETED. The ones I made myself, because your algorithm is borderline stupid and infringed on copyrights of other companys, I made them myself. BUT YOU DELETED THEM. Thats the one and only thing your COO did in the last 18 Days, ignoring me most of the time or promising they would be ready "tomorrow".... yea. BTW the Mobile app you have is buggy and you dont even seem to understand that. EDIT: You tried 3 TIMES and failed miserable! The COO IMPERSONATOR Jose is sending me apologies every few days but DOENST DO SHIT OTHER THAN DELETING MY OWN HANDMADE ADS ! Three weeks talking to the COO of your "company" just to have you incompetent staff delete my OWN HANDMADE ADS Give me more of this auto generated apologies and ill post 3 Weeks of Emails with your "COO" in here! You wasted weeks of my life, those few extra minutes to warn others are surely worth it. ########################################################### Worst company on this platform so far. They do not give a single F about you or your company or any of the proises they make. customer support only exists to handle bad reviews. Management is a bad joke. Dont waste your time with this
Hi Maennerzeit, Our German Representative recently left our company and we have been having some issues related to our German clients and certain keywords. Would you like to set up a time to speak about this and what we can do? Let us know, Clever Team
May 28, 2020
What a joke??? xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hi there! One of our representatives will be reaching out to see what we can do to help you. All the best, Clever Team
June 2, 2020
Most terrible customer experience I had so far on here. DONT INSTALL They are only here for the quick money. Customer support tried 2 Times to set it up, they FAILED! Then the COO intervened, only to waste another 3 WEEKS apologizing and NOT DELIVERING ANYTHING. IN THE END THEY ONLY DELETED MY HANDMADE ADS! Without any reason and then ghosted me again. Disgusting behavior, I wasted days and money and will report this to shopify. Background: So they set it up for me, TWO TIMES 90% of the keywords are not usable, because 0 people search for it, google doesnt even deliver those ads. 2. try setting it up for me, I still have no actually working ads, 60+ ad spent for one random purchase and at least 3 hours spent on seting this up. cannot recommend, maybe only for 1 product stores or if youre ready to do it all per hand afterwards anyway. The automatic setup is terrible and the customer support for setup has no real idea what they are doing. hate it when people waste my time
Hello, Natureschoen We are glad to see you were able to contact your account manager about these concerns! Please, don't hesitate to reach out with any other questions you may have. Best of luck!
May 9, 2020
Not one to post negative reviews because I try to work it out first. But after waiting for a week with no solution or even an attempt to try to understand my problem, I got a bit frustrated. For paying premium, I'd expect faster resolution time or at least updates. Ads had not been running for the whole month of April. Part of premium states that you will get account alerts if there is anything unusual. I'd say that after my ad spend dropped to zero, it should have been alerted to me. I have been so busy and it finally hit me that my ads weren't running. Long story short, I figured out the issue myself. The $49 dollars i'm paying are not justified. App in itself, isn't bad I cannot say the same about support for the price paid monthly.
Hello, Zocalo Foods We are so sorry to hear you had this negative experience with us. We care about our customers and value your feedback as it helps us improve our services. One of our representatives will be reaching out to you to see what we can do to fix this problem! Thanks a lot, Clever Team
April 28, 2020
I installed this app 1 year ago, and I just realized that it make me spend 400€ on google ads for nothing without any notification ! I am really unhappy, and hope I will have an answer from the team very soon to all my messages to find an issue.
Hello! We are so sorry to hear you had a negative experience with us. We value your feedback as it helps us improve our services. Please reach out to us by email or zendesk so we can work with you to fix this issue. Best, Clever Team
April 24, 2020
Received ZERO help to my request. Disapproving ads for baby and toddler clothing becuase Google ads says baby and toddler clothing relates to abortion and my ads are malicous software, when using only pictures from my store in shopify. COMPLETELY 100% OFFENDED at the feedback and the never ending issues with Google!!!!
Hi, Sorry for your disappointment. Google disapproved your Ads, not our app. We have already contacted Google to get your ads approved. Thanks for your understanding, we are trying to help you.
April 17, 2020
La mia prima recensione negativa su Shopify app store , abbiamo solo perso tempo con questa app e 12$ .
Hello! Thank you for leaving us a review - this helps us improve our services. We are here to help you with any issues you might be having, please let us know! All the best, Clever Team
March 19, 2020
I was NOT impressed. Installed and setup and 72 hours later it was promoting some outdoor lights as a security camera. Money lost and lesson learned. Clever and Smart are two different things. Update. I got contacted by a David to reconsider my review and so I reinstalled the app, setup a meeting and my clever ad setup has been setting for more than a week now and no response back. I'd very much consider looking elsewhere
Hi Gadget Gulp, We are sorry to see our app did not work out for you. This feedback can be helpful to us to improve our services. Clever Team
March 3, 2020
For now is 0 because i just installed, it is tricky ask review when you dont have yet any feedback!after sometime i will update if something change!
Hi Albyespresso, We ask users to leave feedback on how the installment process went, and then update it later as they start using the app. If you have any questions we are happy to clear them up! Thanks, Clever Team
Feb. 14, 2020
Keeps coming up with error messages. I have spent too long trouble shooting. Timeouts
Hi OnlyKey, We are very sorry you came up with these problems. I have sent your issue to tech support and it should be resolved soon. Thanks for the feedback! It helps us a lot.
Jan. 24, 2020
I am so exciting to sign up for this app, seeing many reviews. But after around 3-4 days, spent $243 and had no conversion. My Google ads got banned. Contact support and it went quiet. They seem so busy to support or pay attention to new customers. You guys should get more customer services or you will get more 1 start like this. Disappointed and remove app today.
We are always happy to help you. Google can spend up to double your maximum daily budget one single day, but keeping your daily budget under the maximum on an average of a 30-day period. We always respond within one working day period
Jan. 21, 2020
No doubt the positive reviews are fake, especially on Nov 26. No sales from about 200 clicks and I got blamed for it. Mixed up the product types. If you can tell me what to do then I'll adjust the rating.
We are ready to help you with your store. We sent you an email when you complained but we got no response. Please feel free to write us back again and we will help you with your campaigns.
Jan. 13, 2020
It took at least four days for the app to get installed. When I saw the control panel I was surprised how amateurish it looked. I removed the app immediately and sent a message to their support asking them to cancel everything. I never heard back from them and that was four or five days ago. I can see I've been getting charged for click-throughs that are visiting my site for less than five seconds. That's not what I was looking for. I still have no idea how to cancel the app. Very disappointed and I'm going to contact Shopify to see how to correct this.
Jan. 9, 2020
not sure what Im paying for here. loooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooool.
Hi there, Did you come across a specific issue when creating your campaigns? We are here to help!
Jan. 6, 2020
Installed the app with preset daily spending maximum 35$. After a few hours running it wasted 125$ without any impact. No reply from support, their website has internal error, waste of money and time.
Jan. 5, 2020
$ 12 was deducted twice and did not accept the link to a Google Account. I could not take advantage of the application
Jan. 3, 2020
Piece of shit!! This app SUCKS, worst I have used in Shopify. It ruins my 200$ in a 10 min without any conversion and even the customer is seem bot they click and out DONT USE THIS APP!! THIS IS SUCKS Not recommended at ALL. App and support sucks
Jan. 18, 2020
When I first used this app for free it seemed like it was generating traffic to my site. However, none of the clicks were generating any revenue. So, I upgraded to premium to see if Clever would help me get results. There are multiple issues I came across. 1) The account manager didn't respond to my request or help me. Seemed like there were generic responses and no action taken. 2) The shopping feed from Clever to my Google Merchant Center didn't work. Google saw many problems with it. 3) When I tried linking my Google Analytics to Clever, Google said they are not a verified app. 4) There support chat always says they are out of office. This app doesn't seem well maintained or supported.
Dec. 21, 2019
I'd rather give it 0 stars. It's a piece of junk. Indecipherable ads, crappy customer service.... Taking an extra $12 out of me for "premium service"... What a joke. If anything these bastards should be giving me back all the money I spent on the useless ads.
Sorry for your disappointment. The campaigns we created for you spent roughly USD 12. The bulk of the spend comes from a campaign that is not ours. We are available to solve any doubt you may have.