CA: Google Ads Performance Max
Drive traffic with Google Ads Channel & Google Shopping Feed
Rating
4.5
feedback
3,172
chart
#5,351
All reviews
Rating Breakdown
Review RSS Feed
Dec. 17, 2019
I used this app to create searchable adwords, however they created a display ad that ran outside when my geographical areas were not awake, blowing my budget within less than an hour. Support wasn't very helpful and blamed it on our other campaign, though I proved it was their display ad. Beware, the dashboard runs a day late (support didn't tell me that I figured it out). Will modify the review throughout the month if things improve. Right now I am not too impressed.
Sorry about it. Our Display campaigns spent USD 18 in total. We will be happy to explain everything in detail. Please contact. Thanks a lot in advance
Dec. 16, 2019
I don't understand how you have to write a review on something not used yet seems silly to me and a waste of time but ha ho
Dec. 3, 2019
support is not good and they never setup my account completely. it took 2 months and wasted money. Not right for Google Shopping Ads.
Sorry if you feel it that way. We set the Merchant Center and create Google Shopping campaigns. If it took more time than expected it is because some issues that arose once and again. Feel free to contact us again and we will deal with it.
Dec. 2, 2019
I used the same budget that I do with the regular Google Shopping app which gives me over 4,000 clicks a week. With this app, I got 8 clicks in 14 days. No thanks.
Nov. 4, 2019
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app
Sorry we do not have enough information to resolve your doubts...
Nov. 13, 2019
After giving the app a chance i found it to be very helpful in my store with obtaining traffic and will be upgrading to the premium version EDIT - I changed my initial review from bad to good after finally hearing from the developers but once i changed this review back to positive i havent been able to contact them and my ads suck. Visitors from random countrys but i only have the main USA territoy checked. wasted $500 doesnt even have the business category right
We’re very glad to hear this! It truly means a lot to hear that we are able to have a positive impact on our customer base. Thanks for the review too!
Oct. 14, 2019
UPDATE ON 14-10-2019 These piece of shits of David and Carlos are creating campaigns NOW WITHOUT OUR PERMISSION in my Adwords account after a week I've uninstalled the app!! --- This app SUCKS, worst I have used in Shopify since 2016. It doesn't do anything and just says they are still taking time to create their ads after 2 weeks. Customer support took over a week to reply and just told me to change my product names and search the keywords myself.... If I'm searching the keywords I'm creating the ads so this bs is worthless. Not recommended at ALL. App and support sucks
Sept. 17, 2019
This is the most expensive app. I do not understand how a click or impression can be 2 times the cost of any other app! I will likely get rid of the clever app.
We are really sorry that you are disappointed with our services. Please let us explain to you that we created Google Ads campaigns for your store, as you requested, and those ads have been running and bringing your site traffic. Every time your ads get clicked, they generate a cost. This cost is under the budget you set for your campaigns Please note that the one who charged you for the ads was Google and not us. We created your campaigns for free.
Sept. 10, 2019
this app does not work, support never answer it's a lost of time and money i pay the premium version and nobody is here to set up the campaign, just create 3 campaign with no keywords, nothing constructed real scam
As we told you by email, when you became a Premium user, we contactd you regading the Adwords campaigns we created but for some reason our mails went directly to your Spam folder.
Sept. 28, 2019
email sent to Shopify: I used an app on shopify for google ads but have had an aweful expereince of the company with totally irrelvant ads being created and then made live by this company without being approved by myself. They do this simply to generate income for themselves without any concern for the person who has to pay for the ad costs. I would have assumed that Shopify would have verified apps that they list on their marketplace and if they donlt then they should. I'd like a proposal from Shopify on the costs that have been run up by this app that were not approved by ourselves.
Really sorry for your disappointment. During the setup process, you were asked how many collections you wanted to advertise. You can always reach us by mail or chat to specify any different set up that does not fit the ones offered on our app. There is a tick box on your dashboard app where you decide if you want the campigns running or not
Sept. 3, 2019
It wasn't made clear that the app or developer/company of app would automatically build and place ads without our permission and/or approvals. Not to mention the ads were totally off-brand (see the poor choice of typography). Add to that the ads that were placed appear to have been completely ineffective. Strongly advise not using this app.
We are sorry you feel that way about our app. Please note that when you download the app, there is a checkbox which authorizes us to create and upload the campaigns we create to your Adwords account. Also, we sent you a confirmation email when we uploaded the campaigns and we have acknowledged of you reading it. Regarding the off-brand ad design, we have a banner customizer tool available under our Premium Plan.
Sept. 13, 2019
It looks promising... need to go through the ads that they created one by one to check if everything is okay. Just be careful with when they will start your ads. I just got surprised and in like 15 minutes 15 ads went on, got charged like 20 dollars without any email from the team. Thanks to the notification on my phone that shows me 15 ads! They just activated all of them. And I had to pause them because 15 x 10 dollars a day is 150 USD times 30 days in a month is a lot of money! Update: Also, to get an email with a message that I need to be 'more connected to the reality' from a Senior Account Manager David Menutti because instead of 20 USD I wrote 60 USD in my first review is a bit of a slap in the face for your client. Thanks for your work guys I appreciate your time, but I think I'm gonna work with a person like this who attitude is not right. 14/09/2019 It's not about the money now but your worker language... that's all guys. Shame that those words came from someone who has a senior position.
We are sorry for the misunderstanding. We sent you a confirmation email when we uploaded the campaigns. As we told you on a previous email, that expends did not come from the campaigns we created. Please note that the maximum daily spend will not exceed the budget you set on the App on a 30-day average.
May 28, 2020
I have paid them £50 per month for a year now, since the start of 2020 the account rep doesn't answer emails. For months last year. Firstly they got all our keywords wrong, then they advertise out of stock products, then when I ask them why aren't you advertising on google shopping they said they were but they weren't. Then after a few months the account rep said oh yeah, we haven't been advertising on google shopping, we've had a technical issue. That was the last communication and no answers to my messages yet they kept charging £50. They refunded one month of £50 and said it will be okay from now on but it got even worse as no one would answer messages at all. Very disappointed by this service who take money and offer you nothing. If that's how clever ecommerce treat a premium customer, I dread to think how they treat a free user.
Thank you for your review! We are happy to hear your experience with Clever Google Ads has been a breeze! We hope to hear back soon regarding your premium subscription experience.
July 17, 2019
Big disappointment. The campaign was set up without any keyword research, most of the traffic from India, although specifically was told what countries need to be set. Waisted money and time. Hope they will improve in the future.
Regarding the keyword reserach, we use the name of the products on your store to create the keywords for your campaigns. During the setup process, you were asked to choose the countries you wanted to target. Please note that we do not manage campaigns that are not created by us. The Indian traffic may have come from a different source (Facebook, Instagram...) but not from our campaigns.
July 15, 2019
Don't use this app! They use click bots and your daily budget will go in 30 min by automated bots (not real customers visiting your site)
We are a Google Premier Partner and we never use Bots to increase your traffic, all your clicks come from real people searching products like the ones you have. You can track the traffic on your Google Ads account.
June 20, 2019
We have tried to use this app 2 times in 2 years. Ads were horid, wrong logo, wrong search terms, never again.
Sorry about your bad experience. We can always try again fixing what you were not happy with...
June 16, 2019
- The ads are not targeted very well. I can't specify areas of the country to target as opposed to others. - The ads point to specific products as opposed to collections a lot of the time. - The campaigns are lopsided heavily on what is generating clicks. A specific campaign ad is taking up all of the daily budget when others are not even being utilized. - It feels wasteful of our advertising budget. - They ask a few generic setup questions about your store and then display those answers as part of the ads, which is fine, however, they typoed the ad due to an HTML coding error and they did not fix it, even after I emailed them multiple times about it. Which brings me to my last point... - Support does not respond back to help in any way whatsoever. I emailed 3 times for help and received no response. It's a shame because the app has a ton of potential, but the implementation of it is lacking and their customer service and support is absolutely horrendous.
For local or regional target, you can contact us and we will adjust it for you. Regarding the products, there are some of them which are more searched than others so they get more traffic, hence more budget. As for the support, we are sorry about that, you can always reach us by email or chat.
June 16, 2019
0 conversion. support never reply to my questions. 0 conversion. support never reply to my questions
Sorry about your bad experience. We have email and char as support channels. Please try to reach us again and we will respond you.
May 17, 2019
Read the one star reviews before you download this app. Most of the positive reviews are from people who just installed the app, and most likely the free version. The issues I had are covered by other one star reviews. I upgraded to premium so I could have an account manager, but they only responded to my emails at 3-4AM. Yesterday I received an email that said to click here if I was interested in a phone call with my account manager, I replied yes and received this as a response "Thanks a lot for contacting me, I'm so sorry but phone calls are only for our "Custom" premium clients, so in your case, you have a Premium but not custom." So I guess for $49 you don't get phone calls, and you still don't get one even if they inadvertently tell you they do. Overall a complete waste of $49.
On our Premium plan we include phone calls and hangout calls but not every day phone support because we have a Custom Premium plan with more services and support.
May 16, 2019
I don't understand why the app developer are asking me to review the app as part of my setup process. Clearly at this stage I have no idea whether the app works or not therefore I can only award 1 star !
We are so sorry to hear this :-( Usually, we ask our clients to leave us a review after they finish the installation process in order to receive insightful feedback on what they thought about the 5 step process. We value the comments of all our clients a lot and we always take them into consideration. With that being said, we would like to let you know that even if you leave a review on Shopify you can go back and edit it as many times as you'd like. So even if you leave us feedback in the beginning, you can always come back later after you have used our services, and update it.