CA: Google Ads Performance Max
Drive traffic with Google Ads Channel & Google Shopping Feed
Rating
4.5
feedback
3,172
chart
#5,351
All reviews
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May 10, 2019
Cleaver ads is a 100% failure so far, Any Campaigns such as display ads , search ads and re marketing ads auto generated here are disapproved by google. 1000+ reviews is a trap Beware. Their program is a utter failure or ineffective.
Thank you for your review. We have tried our best to deliver the best service to you by creating campaigns for free. Having over 150 ads, 13 were disapproved due to their destination no longer working. This can normally be attributed to the fact that those products are no longer available in your website. We apologize nonetheless for the inconvenience we may have caused you. You can always contact us for any further assistance.
May 2, 2019
Péssimo aplicativo, me cobrou quase 400 reais de marketing em menos de 7 dias, não tive nenhuma venda somente visitas indesejadas de indianos e outros países distante, sendo que só vendo para o Brasil. Não instale não é de graça como falam. Tem cobranças abusivas e absurdas
Hi, We are sorry to hear about your disappointment. As we have told you by email, the only campaign that generated any cost was the display campaign and all the traffic was coming from Brazil. With our campaign, you only spend $183, a cost that is under your daily budget. However, we would like to help you with this issue. Please contact us to schedule a call.
April 25, 2019
hard to use and figure out if it is all installed correctly. if you are building a eCommerce site there does not seem to be any other option so you are stuck with it.
I’m sorry for your bad experience using our app. We created Search and Display campaigns in a timely manner. However, sometimes the app downloading process can be slower depending on the internet connection and browser used among many other things, but we always create the campaigns if it is possible. Your campaigns never started running since the billing information was missing in your Google Ads account. The Google ads account is first and foremost yours and you are the one responsible to enter your billing details. We would like to assist you in running your google ads campaigns once you have solved this issue with your Google ads account. Thanks a lot for trusting us.
April 17, 2019
Not impressed. I had upgraded to premium for more functionality and was not able to edit the text in the web banners as I had misinterpreted "Customize banners". Which once you upgrade, means you can only edit the colour and font, not the text. Emailed for assistance to have the web banner text changed and it was changed to another text I had not requested. Currently in the process of trying to get a refund which I am also finding difficult.
Thank you for your review. We have tried our best to deliver the best service possible. I am sorry, but we did not at any point state that the Banner Customizer will help you to change the text from the banners. However, we do offer the possibility of changing the fonts used, the themes colors and the logo attached. We apologize nonetheless for the inconvenience we may have caused you.
March 21, 2019
This app has terrible customer service. Its almost non responsive. I would like to change my google account from 903-110-3719 to 486-082-4564. I have sent several request, you already have access to the new account. I dont understand what's taking so long to change. I would recommend shopify take this app down until they can fix this issues.
We apologize for the misunderstanding. We contacted you through the email in which you registered when downloading our app. You can check your inbox to see the email we sent you on March 19, 2019 where we told you we had sent you a request to link your new Adwords account.
March 18, 2019
We only have 150 products, so we expected this would be easy. After installing, the app says it takes four days to get running. After four days, the app said there is a problem but staff is working on it. No ads have been made yet. We emailed tech support but they never answered. It has been 10 days with no update.
Hi, We apologize for the late response on the status of your campaigns. As we told you by mail, the problem was that we tried to upload your campaigns to your Adwords account but Google rejected them. The reason being for this rejection was "Google Grants customer cannot create campaigns of advertising channel type". This was because your website is a NGO and Google has certain policies to advertise on these types of websites. Eventually, we managed to upload the campaigns successfully. Best regards,
March 12, 2019
I don't see how the app is helping. I just set it up so maybe it will start helping soon. I also don't appreciate being forced to write a review.
Hello! We are very sorry to hear that you felt pushed for leaving us a review. Usually, we ask our clients to leave us a review after they finish the installation process in order to receive insightful feedback on what they thought about the 5 step process. We value the comments of all our clients a lot and we always take them into consideration. We would like to let you know that even if you leave a review on Shopify you can go back and edit it as many times as you'd like. So even if you leave us feedback in the beginning, you can always come back later after you have used our services, and update it.
Feb. 19, 2019
Terrible service, twice. I had a bad experience with them where they created ridiculous campaigns and foolishly, a few months later, I gave them a second shot. They failed again, creating ridiculous campaigns that were never going to work. My own fault for trying again with them. You'll be much better off if you go to Upwork and hire a real expert to set you up with Google Ads, that is an option that is far more likely to generate you a profit.
May 24, 2019
Liked the App so signed up for premium & it went downhill from there. The so called 'Accounts Manager' had a web meeting with me & then when I emailed after that as I wasn't happy with my Ads performance I heard nothing back. So much for support! Decided I was wasting my money & have gone back to doing my own Ads.
Feb. 7, 2019
WATCH OUT: They are creating advertisement for their own products and use your ad budget for it. We have contacted them with proofs and they are not answering since weeks! Do not download this app.
Hello, We're sorry for any confusion and we contacted you as soon as you made the review. We do not have any store ourself as we are a software company so we could not advertise our product. There must have been a misunderstanding and we sent you an email with all the information. Please contact us if you want to shed more light about the issue and solve anything else needed to be solved. Sorry again for any confusion and thank you!
Feb. 5, 2019
Honestly this app is terrible. I don't understand how so many people have left a positive review. The backend is incredibly slow; it created a bunch of campaigns for me that were so unbelievably generic that if I wasn't switched on with adwords they'd have rinsed my budget. The ads themselves are of poor quality; I'm guessing they are auto generated, but the fonts they use on the images look terrible and unprofessional. I tried to create remarketing campaigns but it keeps coming up with an error. I've been using adwords for about 5 years and switched from woocommerce to shopify and thought this app with it's 1,000+ reviews would be a good choice. Clearly I was wrong!
May 15, 2019
Horrible customer service. I've used this app for a few months now and just finished uninstalling it. Our campaigns weren't effective, so I reach out to our campaign manager and asked for us to review our campaigns and come up with a strategy going forward. (Trying to be helpful) Each time I was told to send over what we wanted and they would upload it for us. There was no effort to try and get to know our business, products or target audience, which I feel you need to know in order to put together a good marketing campaign. What I felt ended up happening was I sent over keywords I thought was a good start, ad banners we created, etc and our campaign manager uploaded them for us. There was no effort to work with us and/or improve our campaigns further. Even when some of our banners were rejected by Google, there was no effort to correct them or reach out to us to let us know they were rejected. Maybe we just got a back campaign manager. I don't know, but it wasn't worth the cost considering what we also pay to Google too.
Jan. 22, 2019
First time I ever needed to write a review for a shopify app. First off the customer support team is so terrible they will ignore you for a solid week and won't help you setup your campaign or nothing. Please go with another app or agency these guys just help the top 1% who download their app.
April 16, 2019
If you install this app be prepared to pay the $49 a month because what I got for free were ads that looked like they were created by a small child. The image they chose to use was the least representative of what we sell and even though we sell high end gifts and jewelry they placed balloons on the proposed banners. The app is completely non intuitive and even though help is quick to respond, their responses are incomplete and difficult to follow at best. I do NOT recommend this "free" app and based on what I've seen I'm not willing to pay $49 a month for just more of the same. I cannot comment on effectiveness because in over a week of trying, nothing presented to me was acceptable.
Dec. 27, 2018
So far not sure what to write, I'm simply giving a review to try and bump up the time to craft ad's on google...I've decided to remove it, as it's unrealistic to expect someone to review a product without seeing it's performance...
Dec. 27, 2018
encouraging reviews to skip the queue rings alarm bells. haven't used the app as it encourages a review first...alarm bells.
Dec. 21, 2018
Installed 12/5/18. As of today, 12/21/18, the app still has this message: Your Google Ads campaigns are now under construction Please be patient, we do great things I have sent an email (12/7) and chat message (12/9) with no response to either.
Dec. 19, 2018
Far to complicated and the only thing they are really interested in is getting you to move to "premium"
Dec. 2, 2018
This is not worth it because it does not deliver lke they promise. For just a couple of clicks but not really does not generate sales.
Nov. 21, 2018
No contact information. Horrible service. Just bids high with no one to help. Very hard to navigate. Horrible service.