Rating
2.1
feedback
39
chart
#665
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
0%
-
Less than a month
21%
-
Less than a year
46%
-
More than a year
26%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the time-saving aspect of the app, especially in terms of importing orders and tracking information. Some users find it easy to use and mention that it works well for small businesses in the UK. However, there are several recurring issues highlighted in the negative reviews. Many users complain about the app not updating Shopify with tracking information, leading to manual work and frustration. Some users also mention difficulties with order duplication, slow syncing, and lack of customer support. Overall, while the app has its benefits, it seems to have significant drawbacks that impact its functionality and user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 30, 2024
This is more complicated than it needs to be for Shopify stores, as other reviewers have said
April 27, 2024
Great app with my Shopify store, it's saving loads of time. I do have to keep clearing filters and had to wade through the help to get the tracking numbers put back into Shopify but once you've got the hang of it it's great
April 12, 2024
I think this worked the very first time I used it but since then it doesn't update Shopify on anything so is completely useless. Back to entering everything manually. I need to look in to other shipping options I guess like DPD or EVRI etc.
Thank you for your review, and we are sorry to hear that you have been experiencing issues with your Shopify integration. Have you consulted our Shopify troubleshooting help page at https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration ? If this help article does not resolve the issues you are experiencing please don't hesitate to contact our support team at [email protected] for further assistance.
March 8, 2024
Works really well for me. All orders are imported and sends the tracking back to shopify. There's a settings to Mark as Dispatched when you create the label and another to export the tracking number at the same time. Very occasionally you have to re-link the app on the Click & Drop website, maybe when there's been API changes? It's easy to update but also quite easy to end up duplicating the integration - this is how you get duplicate orders. Just delete the second integration to resolve. Quietly works in the background without any involvement needed 99% of the time. Excellent.
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