Click & Drop for Shopify

Click & Drop

Streamline shipping to save time and boost business efficiency

Developer
View on App Store

Rating

2.1

feedback

56

Reviews

chart

#1,461

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    2%
  • Less than a month
    21%
  • Less than a year
    45%
  • More than a year
    27%

Reviews Summary

The reviews for this Shopify App are mixed, with many users expressing frustration and disappointment with its functionality. Common themes in the reviews include issues with orders not being imported or synced properly, slow customer support, difficulties in setting up and using the app, and the app not updating order statuses or tracking information in Shopify. Users have also mentioned problems with duplicate orders, lack of integration with Shopify, and the app being counter-intuitive and time-consuming. On the positive side, some users have found the app helpful in saving time with shipping processing and importing orders from platforms like Amazon. However, the overall sentiment is negative due to the app's unreliable performance and lack of essential features.

Highlights

Issues with orders not being imported or synced properly
Slow customer support
Difficulties in setting up and using the app
App not updating order statuses or tracking information in Shopify
Problems with duplicate orders and lack of integration with Shopify

Rating Breakdown

  • 5
    16% (9 ratings)
  • 4
    5% (3 ratings)
  • 3
    4% (2 ratings)
  • 2
    21% (12 ratings)
  • 1
    54% (30 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

April 16, 2025

You can only import orders that are 60 days old, no good if you take pre orders.

Using app

8 months

Total reviews

2

Average rating

2.5

1 / 5 Share

April 11, 2025

useless does not work or connect

Using app

Almost 5 years

Total reviews

11

Average rating

4.3

Developer Reply

Thank you for your review and sorry to hear that you have been having issues setting up your integration. If you have not already referred to the following Shopify help pages please first do so to see if they help you get up and running:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you are still having issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance with setting up your integration and getting you importing orders. Regards, The Click & Drop Team.

2 / 5 Share

Feb. 27, 2025

my integrations randomly arnt connecting my orders to click and drop

Using app

11 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your review and sorry to hear that you have been having issues with your orders. Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order. You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates. To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at https://business.parcel.royalmail.com/settings/channels/ and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/ Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders. If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Regards, The Click & Drop Team.

1 / 5 Share

Feb. 27, 2025

Doesn't update and hard to use

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop. It appears that we are importing all your store orders, but if your store orders are not being updated with shipping updates this will be because you are not actually setting your orders to 'Despatched' in Click & Drop, which is required for a 'Despatched' shipping update to be provided to your store orders. Note that if this is your preference there is an account setting to automatically set your order to 'Despatched' when a label is generated, 'Mark order as despatched when label is generated', which can be set on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/ Either setting your orders to Despatched status or setting the above setting, together with the setting you have already set in your Shopify integration, 'Mark orders as despatched on channel' should resolve your issue. If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Once again sincere apologies for the issues you have been having. Regards, The Click & Drop Team.

2 / 5 Share

Feb. 23, 2025

Worked for a while and has now just stopped importing my orders.

Using app

10 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:- 1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/ 2) Click on your Shopify integration 3) Ensure the settings are correct 4) Click Update and connect 5) Follow the instructions on the subsequent pages If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again. If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Once again sincere apologies for the issues you have been having. Regards, The Click & Drop Team.

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