Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.5
feedback
79
chart
#1,797
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
15%
-
Less than a year
37%
-
More than a year
38%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over issues such as orders not syncing, app disconnecting frequently, and lack of support from Royal Mail. Common themes in the reviews include difficulties in importing orders, inconsistent syncing, technical issues, and poor customer service. Users have reported problems with tracking numbers not being sent, orders not pulling through, and issues with duty amounts for international shipments. Overall, the app seems to be unreliable and inefficient, causing significant challenges for ecommerce merchants who rely on it for order management and shipping processes.
Highlights
Review RSS Feed
All reviews
Jan. 14, 2026
Exactly what I would expect from Royal Mail - no help, crap app. Absolute joke!
Thank you for your review and we are really sorry to hear that you have been having problems with your integration. We have been investigating the integration behaviour on your Click&Drop account and it seems there is a discrepancy between your order product information being provided by Shopify and the information we are expecting to receive. We will continue to investigate to narrow down the exact data issue and if required will contact Shopify for clarification, but please rest assured that we will do what we can to get your integration up and running again as soon as possible, and appreciate your patience in the meantime. Regards, The Click & Drop Team.
Dec. 22, 2025
Completely broken, not picking orders up at all and we're having to create labels from scratch
Thank you for your review and I am sorry to hear that you have been having issues. However, I am pleased to report that we have now resolved this issue and can see that an order imported for you this morning. However, if you still need further assistance then please don't hesitate to contact our support team at [email protected] who should be able to assist you. Regards, The Click & Drop Team.
Dec. 19, 2025
Utterly inconsistent at pulling through or syncing orders, no ability to update or tell it to sync, no idea why it just stops at a certain order. Mostly negative reviews all say the same thing. Crappy App, crappy developer.
Dec. 5, 2025
We have recently begun experiencing an issue where orders are no longer pulling through from Click & Drop to Shopify. As a result, these orders are not showing as fulfilled on our Shopify system.
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