Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
1.7
feedback
70
chart
#1,642
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
4%
-
Less than a month
14%
-
Less than a year
37%
-
More than a year
39%
Reviews Summary
The reviews for this Shopify App highlight several common issues faced by users. Many users have reported that the app frequently disconnects, fails to import orders, and lacks reliable support from Royal Mail. Users have expressed frustration with the app's inconsistency and the time wasted trying to resolve issues. Some users have also mentioned difficulties in connecting the app and encountering errors during the process. On the positive side, a few users have found the app to work well when it does function properly, saving them time and streamlining their shipping processes. However, the negative experiences seem to outweigh the positive ones, with users expressing disappointment in the app's performance and the lack of timely support from Royal Mail.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
Cannot send orders to the USA any more, as keeps saying "Duty amount cannot be zero". I am using the MPR option and It was absolutely fine until Monday 24th November and then this issue started. I have contacted the help team and technical department and no one has helped me at all. I have sent screenshots of issues and got no reply. At present I am having to send all parcels manually through send.royalmail.com, which is far from convenient when I have to enter all details manually. I have tried clearing my cache, using a different browser and deleting the app, but so far nothing has worked. Works fine for all other countries
Nov. 25, 2025
Worked with few issues, but back at the start of the summer (25) there is a clear sync issue. The C&D drop team refused to acknowledge this and it took months to finally get confirmation there is an issue to do with order date / dispatch date being over a certain time (possibly 60 days). After TWICE getting Shopify advanced support involved, Royal Mail have finally sent this message this morning; "we are not in a position where we feel that it is a requirement for us to contact Shopify directly, we have previously explained that we are working on implementing future improvements that you, alongside other customers may benefit from. We unfortunately do not have any timeframe for this and feel that there is nothing further that we can discuss with Shopify directly that has not already been advised within previous correspondence." There is an issue. They know it. They refuse to help. The app is problematic. Avoid where possible.
Oct. 17, 2025
It was working but got out of sync so I tried disconnecting it and installing the app again. The green tick says it is connected to my store but none of the orders are pulling through. I'm wasting loads of time trying to sort it out and can't seem to find a phone number for Royal Mail to call so they can talk me through what to do. I've just emailed them again but I'm not holding my breath!
Oct. 7, 2025
We are unable to purchase shipping for our parcels. The issue i found out is that the Royal mail system does not trigger 3dSecure according to Starling Bank. We have orders that need shipping and can't pay for these!!!!
Thank you for your review and sorry to hear you are having issues with 3D secure, but the Click & Drop platform does support 3D Secure authentication through the platform's payment provider. When a card payment is made, the 3D Secure process is managed between the payment provider, your card issuer (Starling Bank), and the relevant card network (e.g. Visa or Mastercard). If the 3D Secure challenge screen is not appearing this may be related to something on the Starling Bank side as Click & Drop does not control whether or how the 3D Secure challenge appears. We therefore recommend checking your Starling app for any messages relating to your attempted transactions and/or contacting your bank to discuss the problem further. If Starling confirm that 3D Secure should have been triggered for one of your payment attempts, can you please contact our support team at [email protected] and/or update the review with any further information the bank can provide relating to this and we will investigate further. Regards, The Click & Drop Team.
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