Click & Drop

Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop. It looks like your Shopify orders have been importing recently and one of them has been shipped within the last few days using Click & Drop, and there have been some more recent orders which you haven't yet shipped. Can I please therefore recommend that if you have any further issues with your Shopify orders not importing, that you contact our support team at clickanddropsupport@royalmail.com (it is unclear if you have tried this route) so the team can investigate to try resolve any issue as soon as possible. Regards, The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop. Can I please recommend that you contact our support team at clickanddropsupport@royalmail.com so the team can try and get you up and running as soon as possible for you to get the maximum benefit from integrating Click & Drop with your store. Regards, The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having issues around your order processing. It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at clickanddropsupport@royalmail.com with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you. Regards, The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having issues setting up your integration. If you have not already referred to the following Shopify help pages please first do so to see if they help you get up and running:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you are still having issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance with setting up your integration and getting you importing orders. Regards, The Click & Drop Team.

Thank you for your review and sorry to hear that you have been having issues with your orders. Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order. You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates. To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at https://business.parcel.royalmail.com/settings/channels/ and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/ Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders. If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Regards, The Click & Drop Team.