Click & Drop

Thank you for your review and sorry to hear that you have been having issues with your orders. Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order. You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates. To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at https://business.parcel.royalmail.com/settings/channels/ and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/ Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders. If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Regards, The Click & Drop Team.

Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop. It appears that we are importing all your store orders, but if your store orders are not being updated with shipping updates this will be because you are not actually setting your orders to 'Despatched' in Click & Drop, which is required for a 'Despatched' shipping update to be provided to your store orders. Note that if this is your preference there is an account setting to automatically set your order to 'Despatched' when a label is generated, 'Mark order as despatched when label is generated', which can be set on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/ Either setting your orders to Despatched status or setting the above setting, together with the setting you have already set in your Shopify integration, 'Mark orders as despatched on channel' should resolve your issue. If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Once again sincere apologies for the issues you have been having. Regards, The Click & Drop Team.

Thank you for your review and sorry to hear that your orders have not been importing. I have checked and it seems that your Shopify integration is currently disconnected from your Shopify store, indicated by the red lock icon. To resolve this:- 1) Go to the Settings -> Integrations page found at https://business.parcel.royalmail.com/settings/channels/ 2) Click on your Shopify integration 3) Ensure the settings are correct 4) Click Update and connect 5) Follow the instructions on the subsequent pages If a successful connection is made to your Shopify store the lock should turn green, and your store orders should start importing again. If you have any further problems with your Click & Drop Shopify integration please first refer to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Once again sincere apologies for the issues you have been having. Regards, The Click & Drop Team.

Thank you for your review and we are sorry to hear that you have been having issues using Click & Drop around imported products and weights. For Shopify, as detailed in our help guides, if an order imports from Shopify with a SKU value that does not already have a matching product in Click & Drop, we will automatically create one when the order is marked as despatched. We will not automatically use order weights imported from Shopify the first time a SKU is imported. This is so you can check the weight of the package is correct. Could this be related to your issue? You imported around 750 products/variants on Friday using spreadsheet import, but it looks like these have all subsequently been deleted, so did you have a problem with this process? Regards, The Click & Drop Team.