Click & Drop
Streamline shipping to save time and boost business efficiency
Rating
2.2
feedback
46
chart
#1,340
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
43%
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More than a year
30%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of ratings from 1 to 5 stars. One common theme among the negative reviews is the app's poor synchronization and integration with Shopify stores. Users have reported issues with duplicate orders, delays in order syncing, and difficulties in tracking order numbers. Some have also criticized the lack of customer support and slow response from the developer team. On the positive side, some users have found the app helpful in streamlining the process of exporting new orders and saving time on shipping processing. There are mentions of good support from Royal Mail for mail collections and the app being beneficial for small UK online businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 1, 2024
I honestly cannot comprehend how bad this app is, if you want something to assist the derailment of your online business, use this app. As others have said, the synchronisation is terrible, it constantly re integrates your online store so if you have, let's say, 10 new orders for example, it will show up in the Click and Drop app that you have 30 new orders, and then the order numbers will not sync up to the back end of your shopify. Every time we open this app, it reintegrates as a new store connection every time, causing endless clones of multiple orders that become incredibly difficult to keep track of. It used to work not too bad. I remember seeing a review on here a while back where someone said to never to launch the app from your shopify dashboard, but instead just bookmark the URL for the app's home page, and visit it directly from a new tab to avoid the repeating integration issue. This hack was actually working well for us for a while, up until recently, whereas now it seems that regardless of wether you access the Click and Drop app via shopify dashboard, or by visiting the URL directly, it just doesn't sync up correctly to your store and/or pulls in an absurd amount of duplicates. Surely this must be one of the biggest and most used services for small UK online businesses, and this is the state of the app and it's functionality? The fact that the same complaints have been echoed on other reviews for so long shows RM's total lack of support or motivation to actually fix these errors too. Diabolical. Please hire a new, competent developer team that actually does their job.
Nov. 20, 2024
Ok so I was worried to install because of all the negative reviews. So far it has just removed a step for me exporting my new orders, which is good. However, why is this so barebones? Can it not sync back from my Royal Mail Click and Drop account and mark orders as fulfilled and send my customers a tracking number as well? Because it appears I still need to send this to them myself manually, which is a lot of pointless copying and pasting when the apps are connected and should do this automatically. I know Royal Mail isn't exactly a high tech company, but man, all it is really doing is exporting new orders and nothing else. Please put a little work into this, it might not mean much to you but for small businesses like mine it makes a big difference.
Thank you for your review and sorry to hear that you have been having problems with shipping updates. The Shopify app integration does indeed support sending despatched notifications back to your Shopify store. If you are still having issues with this, have you checked if your "Mark orders as despatched on channel" setting is enabled in the Click & Drop Shopify integration settings accessed using:- https://business.parcel.royalmail.com/settings/channels/ Further information on setup and troubleshooting can be found in the following help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides I recommend you contact our support team at [email protected] for further assistance. Best Regards.
Oct. 4, 2024
Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).
It is great that you are finding the app integration beneficial. You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available. Thanks for taking the time to review the Click & Drop Shopify integration
Sept. 25, 2024
I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!
Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!
Sept. 13, 2024
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website. Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at [email protected] for further assistance. Best Regards.
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