Click & Drop for Shopify

Click & Drop

Streamline shipping to save time and boost business efficiency

Developer
View on App Store

Rating

2.0

feedback

54

Reviews

chart

#1,544

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    4%
  • Less than a month
    22%
  • Less than a year
    48%
  • More than a year
    28%

Reviews Summary

The reviews for this Shopify App are mostly negative, with users expressing frustration over issues such as orders not syncing, poor customer service, and the app being counter-intuitive. Common complaints include delays in order syncing, duplicate orders, lack of order updates, and the need for manual tracking information input. Users have also criticized the app for being time-consuming, inefficient, and unreliable. Some users have highlighted the lack of integration with Shopify and the difficulty in setting up the app. On the positive side, a few users have mentioned that the app works well when it functions properly and saves time on shipping processing.

Highlights

Orders not syncing, delays in syncing, duplicate orders
Poor customer service, lack of support
Counter-intuitive, time-consuming, inefficient
Lack of integration with Shopify, manual tracking input
Positive feedback on app's functionality when working properly, time-saving on shipping processing

Rating Breakdown

  • 5
    17% (9 ratings)
  • 4
    6% (3 ratings)
  • 3
    4% (2 ratings)
  • 2
    22% (12 ratings)
  • 1
    59% (32 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 9, 2025

Integration keeps dropping off and cannot get hold of anyone to work out how to fix this frustrating situation.

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your review and we are really sorry to hear that you have been having issues with your Shopify orders importing into Click & Drop. It looks like your Shopify orders have been importing recently and one of them has been shipped within the last few days using Click & Drop, and there have been some more recent orders which you haven't yet shipped. Can I please therefore recommend that if you have any further issues with your Shopify orders not importing, that you contact our support team at clickanddropsupport@royalmail.com (it is unclear if you have tried this route) so the team can investigate to try resolve any issue as soon as possible. Regards, The Click & Drop Team.

1 / 5 Share

May 2, 2025

Very sad and frustrating that this low-quality app is still available to download. I read all the online help available and tried to integrate my shop with click and drop. Just frustrating! Orders are not pulling through, and data is not updating despite the green connection sign and multiple attempts. I need to manually add everything. Seems to be an ongoing issue with no support from the developer.

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review and sorry to hear that you have been having issues setting up your integration with Click & Drop. Can I please recommend that you contact our support team at clickanddropsupport@royalmail.com so the team can try and get you up and running as soon as possible for you to get the maximum benefit from integrating Click & Drop with your store. Regards, The Click & Drop Team.

2 / 5 Share

April 16, 2025

You can only import orders that are 60 days old, no good if you take pre orders.

Using app

8 months

Total reviews

2

Average rating

2.5

Developer Reply

Thank you for your review and sorry to hear that you have been having issues around your order processing. It is a little unclear on the exact order workflow you are trying to achieve so can you please contact our support team at clickanddropsupport@royalmail.com with a detailed description/example of exactly what you are trying to achieve and the team will investigate how we can possibly assist you. Regards, The Click & Drop Team.

1 / 5 Share

April 11, 2025

useless does not work or connect

Using app

Almost 5 years

Total reviews

11

Average rating

4.3

Developer Reply

Thank you for your review and sorry to hear that you have been having issues setting up your integration. If you have not already referred to the following Shopify help pages please first do so to see if they help you get up and running:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you are still having issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance with setting up your integration and getting you importing orders. Regards, The Click & Drop Team.

2 / 5 Share

Feb. 27, 2025

my integrations randomly arnt connecting my orders to click and drop

Using app

11 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your review and sorry to hear that you have been having issues with your orders. Your recent Shopify order on Thursday was imported successfully, and we have double checked the order feeds provided by Shopify and can't find any other orders that we are not importing. You have however manually created an order later on Thursday but from the Shopify order feeds there is no indication this was a Shopify order. You may have missed the notifications on the Click & Drop Dashboard warning you about your Shopify setting being incorrect and orders therefore not being automatically updated in your store, and also a warning that you haven't marked your orders as Despatched which would similarly prevent store order updates. To fix this please select the 'Mark orders as despatched on channel' on the Shopify integration settings at https://business.parcel.royalmail.com/settings/channels/ and either set your orders as Despatched when you have despatched them, or alternatively set the 'Mark order as despatched when label is generated' setting on the Miscellaneous settings page found at https://business.parcel.royalmail.com/settings/miscellaneous/ Taking these actions should hopefully resolve any issues you have been having not receiving Despatched notifications to your store orders. If you have any further issues with your Click & Drop Shopify integration it is worth first referring to the following Shopify help pages:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If you still have issues after using these guides please don't hesitate to contact our support team at clickanddropsupport@royalmail.com for further assistance. Regards, The Click & Drop Team.

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