Rating
2.3
feedback
45
chart
#1,255
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
16%
-
Less than a year
44%
-
More than a year
31%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of positive and negative feedback. On the positive side, users appreciate the app's ability to import orders quickly and accurately, saving time and streamlining the shipping process. Some users also praise the support received from Royal Mail for setting up mail collections and the convenience of automatic tracking information import. However, on the negative side, there are several complaints about the app's functionality, including issues with syncing orders, slow processing times, bugs, and difficulties with integrating with Shopify. Users have expressed frustration with duplicate orders, lack of tracking updates, and poor customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 20, 2024
Ok so I was worried to install because of all the negative reviews. So far it has just removed a step for me exporting my new orders, which is good. However, why is this so barebones? Can it not sync back from my Royal Mail Click and Drop account and mark orders as fulfilled and send my customers a tracking number as well? Because it appears I still need to send this to them myself manually, which is a lot of pointless copying and pasting when the apps are connected and should do this automatically. I know Royal Mail isn't exactly a high tech company, but man, all it is really doing is exporting new orders and nothing else. Please put a little work into this, it might not mean much to you but for small businesses like mine it makes a big difference.
Oct. 4, 2024
Works as it should. Shame it doesn't pull through customs data from product variants (it looks like you can add SKUs directly in to Click and Drop but then we're duplicating data which we always try and avoid).
It is great that you are finding the app integration beneficial. You are using the correct process currently for managing customs data for Click & Drop, but we do have plans to get more data from our ecommerce integrations when the right information is available. Thanks for taking the time to review the Click & Drop Shopify integration
Sept. 25, 2024
I don't undertstand the negative reviews, when combined with an online business account this app is absolutely awesome! Support from RM to get up and running with mail collections is also first class. Highly recommend!
Thank you for your review, it is really great to hear that you are having such a positive experience with Click & Drop, the Shopify integration and the Royal Mail team!
Sept. 13, 2024
For such a big company that gets so much funding from UK taxes, it has so many bugs and slow to work and bad UX
Thank you for your review, and we are sorry to hear that you have been experiencing bugs, slowness and bad UX with the website. Unfortunately it is difficult to provide further feedback or assistance due to the lack of provided detail, so I would recommend you contact our support team at [email protected] for further assistance. Best Regards.
Aug. 22, 2024
Order history over 1 weeks dont sync up, and no button to prompt later history. Try to reach out, but terrible customer service. __ Let me respond to your review reply. You stated: "As mentioned in our guide, we do not import orders older than 7 days, which generally should not be a problem." My response: The emphasis on "generally" is misleading. Many sellers, including those with pre-orders or other specific needs, would benefit from importing orders older than 7 days. To make matters worse, third-party software allows access to order histories beyond 7 days, proving that it’s possible—yet you choose not to offer this feature. Click and Drop could do much better, as reflected in the numerous 1-star reviews. And I won’t even begin to address the issue of deleting information after 13 months…
Thank you for your review, and we are sorry to hear that Click & Drop does not support your specific use case. Information relating to your Shopify Click & Drop integration can be found in our Shopify Help guide at:- https://help.parcel.royalmail.com/hc/en-gb/articles/115001447813-How-to-integrate-your-Shopify-store As is stated in this guide we do not import orders older than 7 days old, which should not be a problem generally as your store will be permanently connected to Click & Drop via the integration and will automatically import your new store orders into Click & Drop within 15 - 30 mins of them meeting the order status criteria detailed in the Help guide. Further troubleshooting info can be found in our Shopify troubleshooting help page at:- https://help.parcel.royalmail.com/hc/en-gb/articles/360008874693-Troubleshooting-your-Shopify-Integration If after referring to these articles you wish to contact our support team to investigate if they can help you with your issue please email [email protected] for further assistance. Best Regards.
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