CM Commerce: Email Marketing
Launch eCommerce automations with one click and see returns.
Rating
4.7
feedback
1,156
chart
#3,722
All reviews
Rating Breakdown
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June 11, 2019
Can't even send newsletters with this app. Staff is unwilling to help. Very disappointed. It looked like it had good potential as far as what it should be able to do, but I can't actually do anything with this app. Too bad. Guess I'll be going elsewhere.
June 10, 2019
I was very confused at first, but conversio went straight into my code and fixed my store for me! I didn't have to do any work after that.
June 8, 2019
Conversio completely changed my marketing game! As a small business owner opening my first ever online shop, the most confusing (and time-consuming) concept to me was email marketing. I tried a handful of different ESPs and none were worth my money until I discovered Conversio. I have received so many compliments on the look of my new emails, and after 1 month I am already seeing an ROI. If you're looking to begin email marketing and wanting a personalized, modern look, Conversio is the way to go!
June 7, 2019
The app isn't bad but it isn't great. I have been using them for quite some time now and stayed with them as they changed their name and started increasing their prices. I was not getting enough value for the price it costs so I decided to find an alternative.
June 7, 2019
Very rude support, I asked them to use my mail list because people who have Abandoned Cart also checked "Receiver Promotion Offer" I got an answer from them that the Checkmark is not strong. I don't know how "strong" the checkmark should be, next email I received that they are going to delete my account, which I found very dangerous and rude. So sad I had a good opinion about them. Very disappointed. Do not use them because whatever they don't like they may delete you or lock your functions.
Thank you for your feedback and I’m terribly sorry to hear that you had a negative experience. We’ve reviewed your support tickets from last Friday and replied directly, and wanted to also reply here to further clarify the situation. We'd like to note that no way did we threaten to cancel your account for you. You said “I lost the point use Conversio for my Marketing needs.” at which point we let you know how you could cancel if you wanted to (by deleting the app from Shopify). We apologize if this wasn’t clear, as we in no way intended to convey that we were going to cancel on your behalf. Your Conversio account has remained active. Your initial ticket, where you mentioned no longer finding value in the platform, was concerning sending additional marketing email campaigns to people who had abandoned a cart with you but who had not officially opted into receive email marketing. This type of email campaign would be considered spam, because the individuals who have abandoned a cart, and never completed the purchase did not explicitly opt in to receive email marketing from you. Sending emails to people who haven’t consented to receiving them is against various email regulations and laws, and can also have a very negative impact on your sending reputation. We’re more than happy to work with you on sending emails to your subscribers, and to further help you to optimize your account. You’re always welcome to reach out to our team directly at [email protected]
June 6, 2019
We switched to Conversio after Mailchimp stopped integrating with Shopify. Although it wasn't one of the suggested options for switching services, I was informed of Conversio by someone in the "biz" of email marketing and consulting. We couldn't be happier with Conversio! Although there are no free plans, the price is minimal and the interface has been much better than Mailchimp in just about every way. I wish we used Conversio from the beginning of our online journey - but now that we have it, we won't be switching. The integration with Shopify was seamless and the available features are well worth the subscription.
June 4, 2019
When MailChimp no longer integrated with our Shopify store, we switched to Conversio. So far, it's been great! A great feature is that it is charged by the number of REAL customers you have - not just how many email subscribers are listed. Still in the testing phase and figuring out how to create our emails, but so far so good!
June 1, 2019
I am in the process of fully integrating this app and I am really enjoying how helpful it is with helping me to create a really good marketing funnel. I have been working on ways to make my customer interaction much more efficient and I think I found my answer!
May 27, 2019
works well, emails look great and the cart recovery is awesome. good option out side of mail chimp
May 26, 2019
I like this app so far because it also has the customer review follow up function and customer service is also good - I would usually get the response back within 24 hours to get help. The reason I took 1 star out is because the conversio's instruction on how to add the reviews on my shopify store isn't clear enough for me and still need help. I'll have to reach out to the customer service again. Everything else is great!
Nov. 24, 2021
Worst customer service I've seen in the Shopify world. Most businesses offer instant chat support. They always take more than 24 hours to answer any email support. I've been with them for multiple years and my newsletter feature was automatically disabled on the Monday of the BLACK FRIDAY week supposedly because of bot subsciptions to my list. It took them more than 24 hours to send me suggestions to fix the problem with their outdated documentation (the buttons I'm supposed to click are not even there). I've not been able to fix anything. And every email I send them has a 24h response time, with a response that is not helping.
May 24, 2019
I believe I have enough information to move forward with, it is frustrating that there is no one to call for help, no chat, and if you do ask a question, it will not be right away. I previously left a bad review because I was not finding the direct answers I needed I still admit it is frustrating trying to work real-time problems via delayed emails. Having an issue and possibly having to wait up to 3 hours to get a response if you have a major hang-up is not ideal for a website-ran business. I hope this company will change its approach to supporting its customers and at least provide some one-on-one, real-time support in getting started and understanding what can or can't be done, and how you can accomplish certain things. I've raised it to 3 stars in hopes that the information I was given is accurate and will help me accomplish what I'm attempting to do.
May 22, 2019
I have been using Conversio for a month or two and still learning about the capabilities. So far, I'm happy to say, that it is easy to use. I have been able to edit communications to brand to my store and implement automated campaigns to drive interest.
May 22, 2019
This app saves so much time and money and it's a great way to maximize the revenue that you can get from your current customers. Highly recommended!
Jan. 27, 2020
Terrible customer support, they never replied to my simple issue but always reminding me about the solved issue, I hate what happened with Conversion and I hate this application and its customer support! I going to report this scam website all over the internet.
May 17, 2019
WE USED MAILCHIMP FOR SO LONG ABOUT 3 YEARS WITHOUT ANY ISSUE! TODAY IS OUR FIRST DAY TEST TO SEND TO ALL OUR SUBCRIBERS and THIS IS DISASTER!! HERE IS THE MESSAGE YOU GET WHEN YOU USE CONVERSIO!!!! Domain temporarily disabled We disabled your domain temporarily because there was an issue with your emails. As a precautionary measure for your domain’s reputation, we have stopped all Newsletters and suspended access to this feature. Please contact support so we can work with you to resolve this.
May 15, 2019
This app replaced MailChimp, Judge.me, and Spently, and saved us a lot of time and money! Highly recommend for anyone who understands or wants to learn the value of comprehensive email marketing.
May 7, 2019
I got this to replace Mailchimp since their integration with Shopify is ending. I really like the wide variety of pre-made templates for follow ups with customers, and after a month I've already seen a few conversions from them. It's relatively interface friendly, as someone not super tech savvy it's been pretty straight forward to build emails. I am a bit bummed about the monthly price, as I was on a free plan with Mailchimp and being such a small company, I don't need to send excessive amounts of emails, but hopefully over time it will prove to be worth the price. I will say there are a few features that have been difficult for me to implement on my own, even with the Conversio instructions. I had to get their help to verify my domain to intergrate my email marketing customer list from Shopify. I also reached out for help with adding code/widget to show reviews left through Conversio follow up emails, but they wouldn't help me without charging me a fee. I feel if I am paying a monthly fee, it should include help with these available features if their provided instructions are not enough for me to complete on my own. Other than that, I've enjoyed the service so far and hope it will work out long term.
May 2, 2019
I found this app through a recommendation I watched on YouTube. I only really discovered about 70% of this apps full potential about 35 days into using it, and so far I am enjoying Conversio. This app allows for nice customization in your email templates, along with saving so much time and creating more opportunity for sales.