S:Coming Soon Product, PreSale
Coming Soon Products, Notify Me, Back in Stock, Pre launcher
Rating
4.8
feedback
107
chart
#2,766
All reviews
Rating Breakdown
Review RSS Feed
Jan. 2, 2024
I must commend the impeccable customer service I received while setting up this app. The assistance was truly impressive and faultless. The rapid response time was exceptional and made the entire process seamless. I highly recommend this app, not just for its functionality but also for the outstanding customer support experience it provides.
Hello ,Motorcycle Performance Store Thank you so much for your glowing review! We're thrilled to hear about your positive experience with our customer service. Providing excellent support is one of our top priorities, and we're delighted that we could assist you seamlessly. If you have any more feedback or need further assistance down the road, don't hesitate to reach out. We appreciate your recommendation! Best regards, SetuBridge team
Dec. 11, 2023
Support was very attentive.
Thank you for taking the time to leave a 5-star rating! We're delighted to hear that our support was attentive and met your expectations. Your feedback encourages us to continually provide top-notch service. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!
Nov. 2, 2023
Great app to manage coming soon for product launches and will allow you to turn on / off ETA arrival of products. Much more ability to customise the view for customers and the support team is very helpful to make sure the app works for your needs. Would highly recommend
Delighted to hear you're finding the app useful for your product launches! We're thrilled that the customization options and support team have met your expectations. Your recommendation means a lot to us!
Nov. 2, 2023
We're genuinely sorry to hear about your experience with our app and the challenges you've encountered. Your feedback is crucial in helping us improve, and we appreciate you taking the time to share your concerns. We would like to assist you in resolving any issues you've faced with our app. Please reach out to our support team at [email protected] or +918511963839, and we'll do our utmost to address your specific concerns and make your experience better. Your feedback is invaluable to us as we continually strive to enhance our app and provide a more positive experience for our users. We hope to have the opportunity to work with you to resolve these issues and ensure you receive the value you expect from our app. Thank you for your feedback, and we look forward to assisting you further.
Oct. 30, 2023
I like the idea of having the Coming Soon banners on my products and the count down timer, but two times in a row, when the count down timer got to zero, my product never went live! I ended up having to make a duplicate listing so that I could sell my items. The first time was when I was offering a convention exclusive item. When I'm done submitting this review, I'm deleting the app.
Oct. 16, 2023
Quick response and they fixed our problem perfectly!!
Customer satisfaction is our top priority, and it's fantastic to know that we could meet your expectations. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help!
Oct. 30, 2023
quite reactive customer service, with direct feedback on the issue and identifying the right solution to make it work properly. BUT Huge problem with an instable app. I lost suddenly during a campaign all the subsribers to coming soon products. so impossible to notify them once my products were available (that's a bit the purpose of this app). So i uninstalled it.
Your recommendation means the world to us. It's customers like you who inspire us to continue delivering the best possible solutions. If you ever need any assistance or have further feedback, please don't hesitate to reach out to us. We're here to help.
Sept. 18, 2023
Harika,ekip çok başarılı,teşekkürler
Harika! Ekip olarak bu güzel değerlendirmeniz için teşekkür ederiz. Desteğiniz için minnettarız!
Aug. 24, 2023
Great service with customizations when I had some troubles with the app. Fast answers through WhatsApp and very helpful!
It's fantastic to know that our fast responses via WhatsApp and our helpful assistance made a positive difference for you. We are committed to providing the best possible support to our valued customers, and your feedback reaffirms that we're on the right track.
July 4, 2023
This app is exactly what we were looking for! The support team have been so accommodating to make customisations for us too which we are very grateful for. So happy to have found the app.
Your positive feedback is a testament to our team's dedication. We're excited to have provided you with an experience worth praising and look forward to exceeding your expectations again.
May 19, 2023
We were supported by Samta, who did a great job by helping us with a little color issue of the "coming soon" button. Just installed the app, need more time to test it, but so far everything works great. Thank you Samta!
Thank you for your kind words! We're glad Samta could assist you with the color issue on the 'coming soon' button. We appreciate your feedback and hope you enjoy testing our app further. Feel free to reach out if you need any more assistance!
May 19, 2023
Great app for coming soon batches. I had some issue with the layout, but support was very helpful and replied fast. They managed to fix the issue quickly as well.
May 16, 2023
Had a query about how it looked on my site, and the team got back to me quickly and provided a custom solution. Great stuff.
We truly appreciate your kind words and feedback. Thank you for sharing your positive experience with us and for choosing our business.
May 3, 2023
Important, this is not mentioned anywhere. The "Notify Me" button replaces the "Buy now" button. i.e. be sure to leave the "Buy now" button in the Shop Designer, otherwise the Notify Me window will not appear. This is what happened to us at the beginning. It's working now and we got help of the customer service, very friendly and fast. But it took a few days till they answered. We needed to contact them on several streams. And we wanted to collect the email subscribes in a Mailchimp list. It worked at first and then it cut the connection to Mailchimp out of nowhere. Thankfully, the subscribers are also listed and managed in the app, so it's left there now. But we didn't even notice it at first. The design is simple, which is good. Unfortunately, it cannot be adapted to the shop style or customize it. Overall the app is not fancy but it does the job and we would use it again if we wanted to announce a product.
We're thrilled to hear that you enjoyed your experience with us. We understand your frustration, and we want to make things right. We would like to offer our assistance in resolving this matter promptly. Please contact our customer support team at https://www.setubridge.com/contact, and we'll work towards a satisfactory resolution. Thank you for your feedback, and we appreciate your continued support. Best regards,
May 2, 2023
Le service est perfectible mais l'équipe de développeur est très réactive aux demandes ! Simple d'utilisation !
We're glad to hear that you had a positive experience with us. Thank you for choosing our business, and we hope to see you again soon.
March 14, 2023
Very easy to setup and list products under the coming soon category. The app is very intuitive and even beginners can start using the app straightaway.
Thank you for leaving such a positive review! We're thrilled to hear that you had a great experience with us and we appreciate your support.
Feb. 27, 2023
I think they didn´t research well how our business model work. We had big issues during our drops. Customers couldn´t pay as soon as the product went live. You can imagine how much money we lost during first minutes. After a couple of tries they couldn´t fix that. As a conclusion we disabled this app and will never use it again :(
Hello FAM, Thank you for taking the time to share your concerns with us. We understand that you had a negative experience and we apologize for any inconvenience this may have caused. We appreciate your feedback and want to assure you that we take all feedback seriously. We will be taking steps to address the issues you have raised and will be working to improve our services. If you have any further concerns, please do not hesitate to reach out to us. We are committed to ensuring the satisfaction of our clients and will do everything we can to make things right. Best regards, SetuBridge Support team
Jan. 3, 2023
The app support was extremely active and the app worked wonders for my store. Thank you so much for developing such an amazing app.
We're glad to hear that you had a positive experience with us. Thank you for choosing our business, and we hope to see you again soon.
Nov. 15, 2022
I installed this app and at first loved it... I emailed a couple of times to try to get assistance with a feature and never heard back. A few days later, the app BROKE my store. Every item in my store was showing "out of stock". I had to reach out to my tech guy for emergency services (250.00) and the issue was this apps code. It even had links to other stores in it. He deleted it and repaired my store. When he deleted it, he left "broke my store" as the comment for why we were deleting. Still no answer to my other emails, but what do you know I received a pretty fast response to this. I explained everything and they asked me to INSTALL IT AGAIN so they can see what is going wrong and fix their code. No thanks.
Hello Ashley Lozano, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact the support team at [email protected] so that one of our representatives can discuss your concerns in more detail. Thanks & Regards, SetuBridge Team
Oct. 13, 2022
App stopped functioning. Incredibly sluggish reply by the developer. I said the app is down to look into it ASAP, they replied three days later asking for permission to access my site. They said they would look into the matter but I can see they only logged in once from Ahmedabad, India after which they didn't bother logging in again nor updating me. I'm paying monthly for an app that doesn't function so had to delete it - such a shame.
Hello Ça Va London, We understand your disappointment and agree that this is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please contact the support team at [email protected] so that one of our representatives can discuss your concerns in more detail. Yours sincerely, SetuBridge Support Team