Back In Stock Alert‑ Notify Me
Pre order for out of stock waitlists & auto send...
Rating
4.7
feedback
190
chart
#3,292
All reviews
Review RSS Feed
Feb. 27, 2023
I think they didn´t research well how our business model work. We had big issues during our drops. Customers couldn´t pay as soon as the product went live. You can imagine how much money we lost during first minutes. After a couple of tries they couldn´t fix that. As a conclusion we disabled this app and will never use it again :(
Hello FAM, Thank you for taking the time to share your concerns with us. We understand that you had a negative experience and we apologize for any inconvenience this may have caused. We appreciate your feedback and want to assure you that we take all feedback seriously. We will be taking steps to address the issues you have raised and will be working to improve our services. If you have any further concerns, please do not hesitate to reach out to us. We are committed to ensuring the satisfaction of our clients and will do everything we can to make things right. Best regards, SetuBridge Support team
Jan. 3, 2023
The app support was extremely active and the app worked wonders for my store. Thank you so much for developing such an amazing app.
We're glad to hear that you had a positive experience with us. Thank you for choosing our business, and we hope to see you again soon.
Nov. 15, 2022
I installed this app and at first loved it... I emailed a couple of times to try to get assistance with a feature and never heard back. A few days later, the app BROKE my store. Every item in my store was showing "out of stock". I had to reach out to my tech guy for emergency services (250.00) and the issue was this apps code. It even had links to other stores in it. He deleted it and repaired my store. When he deleted it, he left "broke my store" as the comment for why we were deleting. Still no answer to my other emails, but what do you know I received a pretty fast response to this. I explained everything and they asked me to INSTALL IT AGAIN so they can see what is going wrong and fix their code. No thanks.
Hello Ashley Lozano, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact the support team at [email protected] so that one of our representatives can discuss your concerns in more detail. Thanks & Regards, SetuBridge Team
Oct. 13, 2022
App stopped functioning. Incredibly sluggish reply by the developer. I said the app is down to look into it ASAP, they replied three days later asking for permission to access my site. They said they would look into the matter but I can see they only logged in once from Ahmedabad, India after which they didn't bother logging in again nor updating me. I'm paying monthly for an app that doesn't function so had to delete it - such a shame.
Hello Ça Va London, We understand your disappointment and agree that this is not acceptable. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please contact the support team at [email protected] so that one of our representatives can discuss your concerns in more detail. Yours sincerely, SetuBridge Support Team
Sept. 14, 2022
Works great and very helpful customer service. There was a feature I wanted the app to do that hasn't officially been launched but the customer service team was able to do that specifically for my store which was great! Highly recommend!
Hi there, This is Dipen from the Coming Soon Product- Notify me App Support Team. It was a pleasure to receive this review from you. We thank you for your time and effort. We value your opinion greatly. Our service will always be improved to ensure the highest quality. Please feel free to contact us any time through our live chat or by email at [email protected] if you require assistance. Regards, Dipen Coming Soon Product- Notify me Support Team
May 24, 2023
Super friendly and very quick assistance. Directly at the beginning 2 times requested and it was implemented without any problems. Due to various changes in the store were unfortunately also some changes necessary. This was no problem at all for the team, who implemented everything for us with a lot of patience. Great communication and super customer support
We greatly appreciate your review. It is a pleasure to have you as a customer. If you need us anytime, we are here for you.
Aug. 18, 2022
Excellent service and fast response. Got all my requests taken care of! Strongly recommend this app for the Notify Me feature.
We're thrilled to have received your positive feedback! Your satisfaction is our motivation to continue delivering exceptional experiences. Thank you for your support.
June 20, 2022
Needed to create a coming soon feature without having to install an entirely new theme. I managed to do that easily with this app, but had trouble hiding the prices for the products labelled coming soon. Dropped them a message on WhatsApp and they got back to me within the hour, I just gave them app access and they fixed it quickly without me having to do anything other than accepting the request for access. Am delighted with the great service, and relieved that the site works fine too!
Your positive feedback is a testament to our team's dedication. We're excited to have provided you with an experience worth praising and look forward to exceeding your expectations again.
April 28, 2022
We used this app to help us track interest in products that are not yet available so that we can tailor our inventory. We didn't like the initial look when applied but the tech service removed the features we didn't like in record time through a collaborator permission in Shopify. I can't thank you enough for taking care of us so quickly.
Thank you so much for this review. We really appreciate you being a customer and helping to share the words about us. We’re here for you anytime.
April 4, 2022
I recently installed this app for my custom fabric store on Shopify and it is amazing! Does exactly what I want it to do and I'm already getting subscriptions from people interested in my upcoming products. Looking at the features that are coming soon on it, I think this will give me everything I'm looking for in a "coming soon" application. Would highly recommend this to anyone that uses "coming soon" products in their store! PS. Two small suggestions 1. Add an email that gets sent out when someone subscribes to notify them that they have been successfully subscribed to the product 2. Give more control over customizing the form. My husband is a software engineer so he was able to update the form so it stood out more on my product detail pages, but it would have been great to be able to do that myself.
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we keep it improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our app. We really appreciate both kindness and honesty :)
March 28, 2022
The team at SetuBridge were extremely helpful in making this app work seamlessly with my bespoke-designed Shopify store. Great service and useful app!
Thank you so much for this review. We really appreciate you being a customer and helping to share words about us. We’re here for you anytime :)
March 22, 2022
I think this is a great app and does build great awareness and excitement for your product. It clearly gives you all of the customer information of people who have subscribed to be notified when it comes available. It was a little difficult to set up with the coding etc, however the support team where brilliant and assisted when needed. Only downside to the app is when the product on your store becomes available it does not automatically send the customer a email to let them know it is available. There is no option to send a bulk email on the app so you have to click one by one, which when you have 100 over people waiting to be notified by the time you have notified the last person if it is a limited number product it has probably already sold out!! Sort this and the app is easily 11/10!!
Thank you so much for your kind words :) Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. We’re looking forward to making your experience even better in the future!
Feb. 15, 2022
This is too complicated to use, a waste of money. Uninstalling after just 30 minutes of getting the app. It's unfortunate they don't do a free trial.
June 23, 2023
Works great on collection coming soon however it always remove the coming soon button and makes it invalid. always have to message support to make this active again
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we keep it improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both kindness and honesty.
Jan. 18, 2022
This app it's fantastic. Special the support team and also the developer team that help me with strange request. I am really happy that I have installed this application.
Sept. 21, 2021
I found this app so useful and the support was top notch, they were available immediately to address any queries I had and helped me sort out incoming stock. It was stress free and so beneficial
July 6, 2021
Love the app, it fulfills all the purpose for E-commerce website, especially when you have coming soon products frequently. The support team for the app is amazing they are so professional and prompt, one could always depend on their support team when encounters any issue.
April 12, 2022
Great app, however it keeps crashing. The team asked us to delete and reinstall but every time we do that we need to do the customisation again.
May 26, 2021
Support is really great. Customized the CSS just the way i wanted it Thanks guys, will be using this for all my upcoming products
May 23, 2021
we used this app to help us collect emails for soon to come products. works great! the customer support helped me get it set up quickly also