Commslayer ‑ Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
Rating
4.8
feedback
72
chart
#979
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
8%
-
Less than a month
35%
-
Less than a year
56%
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More than a year
0%
Reviews Summary
Commslayer is a highly praised Shopify App that has received overwhelmingly positive reviews from ecommerce merchants. Users appreciate the simplicity and fairness of the pricing model, the effectiveness of the AI features, and the responsiveness of the support team. The app is described as a game-changer, offering a breath of fresh air in the crowded helpdesk software space. Customers highlight the ease of setup, the value for money, and the continuous improvements being made by the development team. However, there are some concerns raised about missing basic help desk features, limited documentation, and occasional bugs. Some users also mention challenges in getting timely support responses.
Highlights
Review RSS Feed
All reviews
Dec. 13, 2025
GAME CHANGER! Tried them all and Commslayer is a no brainer! On top of that their support is phenomenal!
Dec. 12, 2025
The app itself is full of festures and even with the recent price hike a maybe a good choice. However, if you want to integrate with microsoft 365, you have to switch of your spam protection, as a result I am getting tons of spam, approx. 9 out of 10 emails. I tried to reach the support but only got an useless AI feedback.
Apologies for our support dropping the ball on your ticket! To deal with spam with 365, just enable the auto-labels (settings -> labels) and the predefined spam label there :) It should take care all of it!
Dec. 11, 2025
Hands down the best Helpdesk software. Karri & Bernardo are beyond helpful. Couldn't recommend them enough and the value for money is insane. Thanks guys
Dec. 10, 2025
This is genuinely one of the easiest reviews I’ve written. Commslayer is a breath of fresh air in a space full of over-complicated, endless pricing layers, add-ons, limits, “per agent” nonsense… . Their model is simple and fair. That alone stood out. But I was happy to find out that the pricing isn’t even the best part. While young, the product is already better or on par with anything out there. It´s clearly built by people who wants to understand the real pain points, showing a genuine interest in customer feedback. Big thanks to Karri and the team. Commslayer is the real deal.
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