Commslayer ‑ Helpdesk & Chat for Shopify

Commslayer ‑ Helpdesk & Chat

Helpdesk & chat by the ex-Lifetimely founders

Rating

5.0

feedback

44

Reviews

chart

#1,172

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    16%
  • Less than a month
    39%
  • Less than a year
    39%
  • More than a year
    0%

Reviews Summary

The reviews for the Commslayer Shopify App are overwhelmingly positive, with users praising its customization options, ease of use, top-notch AI features, and excellent customer support. Many users are impressed by the fact that the app is free and offers functionalities comparable to more expensive alternatives like Intercom and Gorgias. The seamless integration with Shopify, intuitive design, and robust features make it a game-changer for managing customer support. Users also appreciate the continuous improvements and responsiveness of the Commslayer team, led by co-founder Karri. However, some users mention that the app is still missing a few features compared to industry giants, but they are confident in the app's potential to compete with them in the future.

Highlights

Positive feedback on customization options, ease of use, and top-notch AI features
Praise for excellent customer support and responsiveness of the Commslayer team
Appreciation for being free and offering functionalities comparable to more expensive alternatives
Mentions of missing a few features compared to industry giants but confidence in the app's potential to compete in the future

Rating Breakdown

  • 5
    100% (44 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 14, 2025

This product, this team - don't hesitate even for a second. The solution delivers as promised, actually it's better than advertised. This is the next coming of judge.me only in the CX space. Proceed without hesitation.

Using app

--

Total reviews

8

Average rating

4.6

5 / 5 Share

May 14, 2025

Excellent product. Karri is incredible responsive to feature requests and the dev team seems committed to making this an excellent app. Very pleased to be migrating from Gorgias.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

May 9, 2025

THE. BEST. VALUE. HELPDESK. We've used most of the bigger CS platforms out there, from Zendesk to Gorgias, and while Commslayer may not have all of the features and integrations, the delta is INSANE. Karri is constantly rolling out new features and changes. Just like how we like to invest in high-delta people, we couldn't be happier with such a crazy high-delta helpdesk. If you're dropping a couple hundred $'s a month on your CS platform and looking for an alternative, you can probably get min 90% of what you're getting with Commslayer. For free. So it's almost infinite value?

Store

Pacagen

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2025

Great tool, really customizable and very easy to learn. On top of that, top-notch AI features that work really well !

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2025

I want to pay for this! Can't belive this is free rigth now. Our team setup Commsayer to move from using an email inbox to a help-desk ticket system. Commslayer does that plus integrates social, shopify chat AND has AI reposnder. Plus you can enable a info/faq style section on your site. These are big store features accessible to anybody now. The pricing cannot be beat. Note, we've also had a support request that was fairly open ended. Then founder got on a call and walked us through our issue (user error). Every time I've purvhased an app and the support had been like this, that is a good sign.

Using app

6 months

Total reviews

11

Average rating

4.5

All reviews

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