Commslayer for Shopify

Commslayer

Solve support tickets faster with a helpdesk built for D2C

View on App Store

Rating

5.0

feedback

15

Reviews

chart

#1,555

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    27%
  • Less than a month
    47%
  • Less than a year
    20%
  • More than a year
    0%

Reviews Summary

The reviews for the Commslayer app are overwhelmingly positive, with users praising its integration with email and other tools, AI features, and ease of onboarding. Many users have mentioned that the app is a great value for money, especially considering it is free. The support provided by the team, particularly by Karri, has been highlighted as exceptional. Users have compared Commslayer favorably to other helpdesk platforms like Gorgias and Richpanel, noting that it offers better features at a more affordable price. The app's roadmap transparency and commitment to continuous improvement have also been appreciated by merchants.

Highlights

Positive user feedback on integration, AI features, and ease of onboarding
App praised for being a great value for money, especially as a free option
Exceptional support provided by the team, particularly by Karri
Comparison to other helpdesk platforms like Gorgias and Richpanel
App's roadmap transparency and commitment to continuous improvement

Rating Breakdown

  • 5
    100% (15 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 16, 2024

Great UI and design, easy to set up and use + very quick support

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 8, 2024

Saved so much money switching to this app, works just as well as others and the customer support they provide themselves is incredible. Make the switch!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2024

Great app! Works well with email and other integration, canned response and the AI features are great!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 2, 2024

Really happy with it and have already been recommending it to people. And given its free, its a no brainer.

Using app

About 5 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 26, 2024

I am a Commslayer early adopter. The app is not old enough nor has been in production long enough for a comprehensive review. The devs are committed to making this better, every day. I am a fan of the devs, and I am convinced they share a passion to make a world class product. Is it a 100% replacement of the apps it intends to replace ? Not 100% yet -- but... The 80/20 on this is a Win. There is just enough to make it ready-enough for today (October 2024). We are using it in production. The devs know what their roadmap is, and they welcome feedback from the merchants. And they are transparent. A good team! I will continue to update this review, with honest feedback.

Using app

10 days

Total reviews

13

Average rating

4.7

All reviews

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