Commslayer
Solve support tickets faster with a helpdesk built for D2C
Rating
5.0
feedback
21
chart
#1,570
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
19%
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Less than a month
48%
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Less than a year
24%
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More than a year
0%
Reviews Summary
Commslayer is highly praised by ecommerce merchants for its functionality, ease of use, and excellent customer support. Users appreciate the built-in AI, seamless order syncing, and integrations with Shopify. The app is described as a breath of fresh air, offering a faster and easier support experience compared to other help desk apps. Customers highlight the quick and responsive support provided by the Commslayer team, as well as the cost-effective pricing when compared to competitors like Gorgias. The app's UI, design, and features such as canned responses and AI capabilities are also commended. Some users mention that while the app is relatively new, the developers are dedicated to continuous improvement and welcome feedback from merchants.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 10, 2024
Great app to help with customer support! Karri, the co-founder, is also super helpful! Excited to see this app continue to evolve and improve!
Dec. 9, 2024
I've used HelpScout for many years but their pricing was getting out of control. I did the comparison for Giorgias and Zendesk but they didn't seem impressive for what they were charging. I was happy to see a native Shopify help desk app that is free and works perfectly! Looking forward to seeing this app grow.
Dec. 8, 2024
Just pure value all the way. These guys have solved all the painpoints with running CS for a small-ish store and best of all the price is amazing (free atm). 8/5 stars if it would be possible.
Dec. 2, 2024
Best free helpdesk app by far, with very functional built in AI. Easy to use and syncs orders well.
Nov. 29, 2024
My experience with Commslayer has been incredible. I've been a long time Zendesk user for support on another store of mine, and recently opened a new brand. This was the perfect time for me to test something new. So I started with Commslayer. My support team LOVES it and is asking me to migrate the other store to Commslayer as well (I will soon, I tell them!). It's faster, easier, and has the integrations we need directly with Shopify. Not only do I highly recommend Commslayer, I'm baffled why it wouldn't be every owner's first pick.
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