Commslayer ‑ Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
Rating
4.9
feedback
88
chart
#1,006
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
7%
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Less than a month
30%
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Less than a year
60%
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More than a year
0%
Reviews Summary
Commslayer is a highly praised Shopify App that has received overwhelmingly positive reviews from ecommerce merchants. Users appreciate the simplicity and fairness of the pricing model, the effectiveness of the AI features, and the responsiveness of the support team. The app is described as a game-changer, offering a breath of fresh air in the crowded helpdesk software space. Customers highlight the ease of setup, the value for money, and the continuous improvements being made by the development team. However, there are some concerns raised about missing basic help desk features, limited documentation, and occasional bugs. Some users also mention challenges in getting timely support responses.
Highlights
Review RSS Feed
All reviews
Jan. 28, 2026
We switched to Commslayer from Freshdesk and really wish we had done it before Q4. Peak season had us drowning, and Commslayer would have taken a lot of weight off our team during that time. Unfortunately we didn't switch until January. Even so, we could feel the difference right away. The AI features are genuinely helpful like auto tagging, AI drafts, and responding to social comments in one place, which has made our days much easier. It is also more affordable than Freshdesk and fits how customer support actually works today. We are truly grateful for how responsive, kind, and supportive the Commslayer team has been throughout the transition. This tool has made a meaningful difference for our team and how we show up for our customers.
Jan. 27, 2026
We moved over to Commslayer from Gorgias last year and haven’t looked back. Commslayer stood out immediately for how intuitive and well thought out the product is. All the key information we need is easy to find and clearly laid out, which makes it simple to respond quickly and stay on top of customer conversations. What’s been especially impressive is how consistently the platform continues to improve — new updates and refinements roll out regularly and genuinely make a difference. Beyond the product itself, the support team is exceptional. Karri and the wider Commslayer team are incredibly responsive, knowledgeable and truly invested in their customers. It feels like a real partnership rather than just another software provider. Highly recommend to anyone considering a switch from their current customer support software
Jan. 22, 2026
Love the reachability of the founders and the value for money is very good here! They often come with very unique updates and they are quick to adapt when things are not yet working as they should
Jan. 20, 2026
Solid CS app - great price. Gets the job done. Features are being added quickly.
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