Commslayer ‑ Helpdesk & Chat
Helpdesk & chat by the ex-Lifetimely founders
Rating
4.8
feedback
71
chart
#941
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
8%
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Less than a month
34%
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Less than a year
55%
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More than a year
0%
Reviews Summary
Commslayer is highly praised for its efficiency, ease of use, and exceptional customer support. Users appreciate the app's intuitive design, seamless integration with Shopify, and robust features that make managing customer queries efficient. The AI capabilities, regular updates, and value for money are highlighted as major strengths. The support team is commended for being responsive, patient, and dedicated to user success. However, some users have expressed concerns about the lack of responsiveness from customer support in certain cases. Issues with bug fixes, knowledge base input speed, and occasional technical glitches have been mentioned as areas for improvement.
Highlights
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All reviews
Dec. 12, 2025
The app itself is full of festures and even with the recent price hike a maybe a good choice. However, if you want to integrate with microsoft 365, you have to switch of your spam protection, as a result I am getting tons of spam, approx. 9 out of 10 emails. I tried to reach the support but only got an useless AI feedback.
Dec. 11, 2025
Hands down the best Helpdesk software. Karri & Bernardo are beyond helpful. Couldn't recommend them enough and the value for money is insane. Thanks guys
Dec. 10, 2025
This is genuinely one of the easiest reviews I’ve written. Commslayer is a breath of fresh air in a space full of over-complicated, endless pricing layers, add-ons, limits, “per agent” nonsense… . Their model is simple and fair. That alone stood out. But I was happy to find out that the pricing isn’t even the best part. While young, the product is already better or on par with anything out there. It´s clearly built by people who wants to understand the real pain points, showing a genuine interest in customer feedback. Big thanks to Karri and the team. Commslayer is the real deal.
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