All reviews

Rating Breakdown

  • 5
    95% (161 ratings)
  • 4
    2% (4 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 88% (149)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 10, 2026

Kari and his team have built a wonderful app, new features all the time and amazing support! Much cheaper than Gorgias too.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2026

Using app

22 days

Total reviews

9

Average rating

5.0

5 / 5 Share

April 10, 2026

It should be criminal to offer an app for free with so many features. Commslayer has been a massive help in our small business to streamline our helpdesk. I can't imagine the skills of the paid version. We'll be upgrading soon.

Using app

7 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 10, 2026

I'm not sure how they offer this deep set of features at this price. Even the Free version is crazy good. Support has been prompt. Highly recommend.

Using app

About 1 month

Total reviews

8

Average rating

5.0

5 / 5 Share

April 10, 2026

Nutzen Commslayer bereits seit über einem Jahr und was gibt es zu berichten? Tolles Tool, zum absolut fairen Preis, sehr gutem Service und unterhaltsamen Newsletter. Bitte weiter so - in der Hoffnung, dass sich die Preisgestaltung in der Zukunft weiterhin auf dem Niveau halten lässt.

Using app

About 1 year

Total reviews

2

Average rating

3.5

5 / 5 Share

April 10, 2026

Great Helpdesk app and solid alternative to other pricier options

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

April 10, 2026

very good tool

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 8, 2026

Great Service!

Store

KICKLY

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2026

Amazing app and amazing customer support. It is our making our daily customer service a breeze! Got our support questions answered extremely swiftly!

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2026

We have just switched from Gorgias. Been watching the roadmap for over a year whilst trying to take the leap of faith to switch and when I saw the speed of development vs Gorgias it became a no brainer. The AI is light years ahead and the dev work going into this tool is so much faster. Price as well, not comparable. CS wins Excited to see the future of the platform and to truly leverage AI to reduce stress on myself and the team. Enjoying the helpful support as well!

Using app

2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

March 27, 2026

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 26, 2026

Amazing value per price. Incredible customer support, you talk directly to the team that makes the product.

Using app

10 days

Total reviews

2

Average rating

3.0

5 / 5 Share

March 24, 2026

Great experience so far, easy to use, good value and feature set, and friendly & prompt customer support

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2026

Relief and happiness. Love it.

Using app

6 months

Total reviews

14

Average rating

3.2

5 / 5 Share

March 20, 2026

great support and features! can't wait to see what commslayer will grow into

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2026

Great app

Using app

8 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 17, 2026

commslayer has amazing features at a price that cannot be beat. it is a no brainer for both small and big brands

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 15, 2026

We've tried several helpdesk tools for our Shopify store, but Commslayer has been the easiest to set up and use. The AI responses save our team a huge amount of time and the Shopify integration works perfectly. What really impressed us is how quickly the team ships new features and responds to feedback. Incredible value compared to other support platforms. Highly recommended.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 12, 2026

We used Gorgias for just over a year after they gave us a good offer that pulled us away from Richpanel. Then they launched their shopping AI agent and refused to allow us to remain on the same deal if we INCREASED our business with them. At that point we knew that they wouldn't allow us to grow without penalising us so we started looking elsewhere. Found Commslayer and I must say I have been very impressed with their product in the past 2 months that we've used it. Their AI agent is light years ahead of Gorgias and it's clear that they write software with their users in mind. I really hope they keep things this way.

Using app

About 2 months

Total reviews

31

Average rating

4.4

5 / 5 Share

March 9, 2026

We recently switched from Gorgias to Commslayer and honestly it has been a much better experience for our team. The price is more reasonable and the features feel a lot more complete for what we need on a daily basis. One of the biggest improvements for us is the AI bot. It works much smoother and gives better responses, which saves our team a lot of time when handling customer questions. With Gorgias we often still had to jump in manually, while Commslayer’s AI handles a lot more by itself. The platform also feels easier to use overall and everything is more organized, which makes managing conversations a lot more efficient. So far we are really happy we made the switch and would definitely recommend Commslayer to other ecommerce businesses looking for a better support solution.

Using app

About 2 months

Total reviews

2

Average rating

5.0