All reviews

Rating Breakdown

  • 5
    87% (139 ratings)
  • 4
    6% (9 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (3 ratings)
  • 1
    5% (8 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 23, 2023

Very good alternative to Shopify's current POS system. Customer service is also excellent. In case of problems or ambiguities, a solution is sought the same day. They also support you with remote assistance by taking over your computer. Recommended!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 5, 2023

The app is very good, it meets the objective. The support it provides is very good, fast and efficient.

Using app

7 months

Total reviews

1

Average rating

5.0

4 / 5 Share

April 28, 2023

App works OK and when needed, support is available to solve the issue, good customer service thank you

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

April 21, 2023

needed a support with few issues and had someone with me all the time until all my doubts were solved. very happy with the support

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 17, 2023

Fantastic support team, super fast to respond to enquiries and very helpful - I look forward to a long relationship with this company!

Using app

2 months

Total reviews

12

Average rating

5.0

5 / 5 Share

April 13, 2023

Just installed this app so can't comment on functionality etc yet however already have received excellent customer service from Natalie. Apart from assiting with initial enquiry she took the time to understand and suggested other technical support with the software.

Using app

18 days

Total reviews

3

Average rating

4.7

5 / 5 Share

April 1, 2023

I just started 14 days trial of ConnectPOS, so far very much satisfied and customer service is very helpful customising as per my requirement.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2023

WOW! First impression is AMAZING TEAM of people here! I'm just getting started but very impressed with Natalie and Chris! This is going to be a fantastic system for our wholesale business moving forward! Don't hesitate, just do it! I'll add more later...

Using app

4 days

Total reviews

10

Average rating

4.7

5 / 5 Share

March 4, 2023

Estava com problemas na configuração do App, fui atendido pela Natalie , que me deu um otimo suporte para resolver o problema.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2023

Highly recommend to anyone using a POS system. Chat support is very quick to respond and problem was solved within minutes.

Using app

About 2 years

Total reviews

6

Average rating

4.7

5 / 5 Share

March 3, 2023

Was very help full and solved my problem, Hana was very knowledgeable and my problem was solved in a timely manner.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2023

Very good customer service. Very helpful and the app works perfectly. Everything you need is in there and the staff is always here to help. Very good experience!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

Hana has been amazing with helping me out. She solved all the difficulties i had with connecting connectpos to my shopify website and she is one of the reasons I will decide to continue with the app.

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

We have been working with ConnectPos for almost two years now. Their customer support has been, and still is, great. The app itself is a pleasure to work with if you need a good Pos system. Try it, you will not be disappointed.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

The support I received from Hana at ConnectPOS was great. Having inherited ConnectPOS as an app from a previous store owner and using it for the first time I really appreciated the time spent with me via chat to answer my questions. steamforged.com

Using app

11 months

Total reviews

2

Average rating

5.0

2 / 5 Share

Feb. 9, 2023

#Positive things first: The support is very fast and friendly. They deserve two stars (actually more but the functionality of the app is just not as good as it should be) #Negative things: 1) It's super buggy. You have to reload the cash in order to catch all newly added products into ConnectPOS 2) It completely messes up things with tax - if you have multiple tax rules or overwrites in your shopify store, it won't be working 3) They have soo many different configuration settings - like what the heck... you need to spend your life time in trying to figure out what to click, set up and most of the time the support has to log in into your account to fix some new bug that they found... 4) We were in touch with the support almost every day and every day they were suggesting using their native app instead of the web app. But have you actually seen how it looks? Just terrible - all pictures are blurry, it is super slow and doesn't find new products either. Again, as probably many of you feel: it is pity that shopify pos is not supported on mac. We won't be using it any longer.

Using app

8 days

Total reviews

4

Average rating

2.5

5 / 5 Share

Feb. 2, 2023

Natalie did a great job helping us with a new free trial as well as a few other things. Great customer support and had the issue cleared within minutes. Will check back in with a review after we see how the trial goes. Thankyou

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

The app works very well and the support is fantastic. Unfortunately we had some very specific requirements that -currently- needed custom coding. We will revisit ConnectPOS in the near future.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 19, 2023

They have a pretty good support. Allows you to use Shopify POS on Windows. Pricing makes sense too.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

the cs is so helpful, they will help us immediately, thay are so nice, we highly recommand people use this app

Using app

Over 2 years

Total reviews

3

Average rating

5.0