ConnectPOS
Retail POS system on Desktop, Android & iOS
Rating
4.5
feedback
111
chart
#3,330
All reviews
Review RSS Feed
Sept. 15, 2022
The customer support is extremely great, they took me over baby steps and explain every bit in a simplified way (almost Idiot-Proof). With the all features I required to comply with Local regulation and dual Language issues, the time consumed to resolve was much faster than I expected or anticipated. I rate my customer support experience five stars because you can not put any more than that.
Using app
About 22 hours
Total reviews
1
Average rating
5.0
Aug. 26, 2022
Service d'aide très efficace et réponse aimable et rapide et sympa. Même jours fériés, très appréciable .....Et en connaissance totale de sa matière, en fait 10 sur 5 ........
Dec. 7, 2023
User friendly,Easy to adapt to & most importantly the customer care is always available to resolve any issue in an instant. We would also like to thank one of the customer care agents named Hana that helped us resolve an issue we experienced lately, she was very polite and professional and resolved the issue in no time. :)
Nov. 4, 2022
L'assistenza è molto disponibile, sono soddisfatta di quest'app!! Vivienne è stata molto gentile e paziente.
Dec. 14, 2022
EXTREMELY annoyed with this point of sale. After removing my review, I was promised a "functional POS", which was completely false. We've had ongoing issues for many months. From discounts not pulling through correctly, to incorrect sales reports. Cash up is ALWAYS a nightmare, then sales aren't going through or disappear etc. It's just a huge headache having a system like this. When there's an issue, you're told to update the POS (Keep in mind; We've had to do an update almost every single day). Would DEFINITELY NOT recommend this POS to anyone. There's a lot better out there. THANKS TEAM CONNECTPOS FOR YOUR 'EXCELLENT' SERVICE! Update: Service once again the worst of the worst! This is not a functional POS and should not be launched yet!!! It takes days to sort out a simple issue (product costs not accurately syncing leaving you with the old prices). Would definitely not recommend this POS. Update: Discounts are not working at all, and your products just seem to disappear. Staff are completely incompetent and have no clue how to sort out these issues.
May 17, 2022
I am so sorry to have to write this review - however, I would definitely not recommend it. We installed the trial on the shopify app store, it did not calculate vat correctly so I was moved to their app. This is been a horrendous mistake. 1. It overwrote our customers addresses 2. It would not allow us to select the Compare Price as the original app did and my VERY reason for using this. 3. It can not calculate VAT correctly 4. It chews up all our computers processing and constantly crashes. I was promised numerous updates, the last one was meant to be this Monday but not only did I receive no update I have had no response to my messages. Our POS is a critical part of the business and by it not working has had a dreadful impact on our business with many upset customers having to wait whilst we tried to work out how to process their transactions at the till Whilst initially the support was excellent I presume they have moved me to the not worth it pile. So they have had my subscription and provided me with an app that is unuseable. Very Very disappointing.
Feb. 23, 2022
Returns and exchanges are a BASIC function of a POS system. This shouldnt cost an extra $30 per terminal. The Shopify POS is trash but this one looks to have the exact same pricing scheme, so pass.
Feb. 23, 2023
Support incroyable, Lyn a vraiment vraiment tout fait pour m aider à résoudre les problèmes; je recommande cette application, car il y a un support très efficace..Lyn a passer énormément de temps afin de trouver une solution à mon problème, avec une rapidité et un service de communication top...Merci à vous...
Nov. 12, 2021
I am new to this app, the guidance I received from the team was amazing. User friendly and good app.
Thank you for such a wonderful review! We can't wait to share with you our upcoming improvements which I believe would be really awesome!
July 13, 2022
very helpful your online service, easy to use, very happy for with quick response. Very easy app to setup and. Managed to load all the products automatically which I loved, and the support is very good and fast in responding to issues.
Thank you! We wholeheartedly believe in a customer-first approach, and your appreciation just made our day!
Oct. 22, 2021
So far so good with the testing, very pleased with ConnectPOS, ticks all of our requirements so once we complete the migration over to Shopify we will be going ahead with ConnectPOS as its the closest app to what we have been using on Magento. If any existing customer wants to send me a refferal to get a free additional register for life then please drop me a refferal email to "accounts AT jhlimports DOT COM" . For more details of the referral program, have a look here: https://www.connectpos.com/connectpos-referral-program/
Thank you for sharing! Please take care and let us know how we can further assist you!
Sept. 23, 2021
Great app that does everything I need, easy to use, cost effective and the support is simply the best! Highly recommend!
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are delighted to hear that you value the efforts we have put toward creating an environment where everyone at ConnectPOS can thrive
Aug. 11, 2021
James was the best to help me to get everything corrected, the app is very good, use your shopify with a PC (POS) !!! VERY HAPPY
Thanks for the awesome review, Jeux AZ Games! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
July 27, 2021
REALLY happy to use this app they give me big big help every time i ask they answer me in every profissnal way thank u pos team
Hi 200 Brands, We can’t thank you enough for the kind words about ConnectPOS. Your review means a lot to us and lets us know we’re on the right track!
June 8, 2021
Ho finalmente trovato l'applicazione che cercavo, ho un negozio in Italia online e fisico e questo fantastico servizio è davvero il top, connette tutto! Per non parlare del servizio cliente è davvero eccezionale, assolutamente da provare. Grazie grazie grazie <3
It's super sweet of you! Thank you so much <3 Please take care of yourself and let me know if there's anything I can help.
June 7, 2021
ConnectPOS is wonderful and works seamlessly with Shopify. The real-time syncing is instant. Love all the features having great flexibility. Customer Service is top-notch. Response time for support is amazingly fast. They will go an extra mile to customize the App, as per your requirements and to your 100% satisfaction. I highly recommend the App.
Thank you so much, for being very nice and for reminding us of an important thing: Focus on product and deliver the best service ever. We'll always be here whenever you need help!!
May 20, 2021
Muy buena solución frente a lo limitado que es Shopify Pos Básico. Muy buen soporte y muy buena disposición siempre frente a un problema. Lo recomiendo
Your comment made our day, Crecer. Please do not hesitate to contact us at any time to receive the best assistance. We really hope to be your companion during your business time.
April 6, 2021
This app solved my hardware issues. The support is fantastic and super friendly. If you need any cutomization they'll be willing to solve any problem.
Guemil, thank you for the great review! We’re so happy you loved your experience and can’t wait to have you continue using our products in the future. As always, we’re here if you need anything.
April 1, 2021
The app is excellent - It lets us add a physical location to our online business as well. On top of that I have contacted Support multiple times and to my amazement -- they responded very quickly and solved my issue in no my time on Teamviewer as well. Very much satisfied.
March 18, 2021
We are in a very early stage of using Connect POS and so far the customer support has been super efficient. They would go the extra mile to solve your issues.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future ^^