Amazon Connectr & FBA Sync
Import and sync products from Amazon Seller Central | FBA
Rating
4.4
feedback
57
chart
#2,383
All reviews
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Feb. 14, 2022
IT DOESN'T DO WHAT IT SAYS, FOUND A BETTER APP Started using Connectr app because it advertised that it would sync inventory between Amazon and Shopify. Just be clear, it only syncs changes in inventory that come from orders and changes made in seller central. If you receive inventory and adjust inventory levels in Shopify, they will be overwritten by the inventory in seller central. So the product does not actually sync FBM inventory between AMZ and Shopify. It only syncs some of the inventory. The interface is very confusing and hard to understand and there is a high risk of accidentally overwriting inventory numbers and products. There is just to much to risk when using this app as it will cause you a lot of time fixing what they did. My staff had to spend several hours re-counting inventory because this app completely replaced our shopify inventory counts with our AMZ inventory (which was 0 because we were setting it up). Their customer service was very difficult and instructions were very unclear. You have to email them back and forth which is really inefficient and a waste of time. We asked for a video chat/screenshare several times and they just ignored the request. After realizing the app wouldn't do what it says, we asked for a refund (took several weeks to figure out it doesn't do what it says) and they said they have a 7-day trial and they wouldn't refund. They refused after saying if we send them the invoices for the app, they would refund it. This just shows they have terrible customer service. So because their app was misleading and because their customer service was awful, they get a 1-star review. We ended up using Amazon by CedCommerce and it works great. It does exactly what we need it to and syncs FBM changes back and forth from AMZ and Shopify. It's very affordable and they will video chat and screen share with you on-demand. They have a great chat feature that they respond to immediately and have helped us onboard the app. We highly recommend checking out Cedcommerce over Connectr. Just to be clear, we don't get anything for recommending them, we just had such an awful experience with Connectr that they deserve a public bad review and a recommendation of another product over them. To Connectr: You should have just refunded the money like you said you would, it was less than $25. You'll lose more than that in customers who won't use your app now.
This is a completely unfair review from the folks at Foxhound Bee. 1. We have a free trial of 7 days so that merchants can test out all the features. They used the app for over a month and then demanded a 100% refund. Making an exception we had offered a pro-rated refund, not a 100% refund. 2. They wanted a 2-way sync between Amazon and Shopify. But we provide 1-way sync only. This is clear in our documentation. With our experience, 2-way sync has the potential to mess up the Amazon inventory. We have multiple options to sync Amazon to Shopify. Because of the activation of sync, the Amazon inventory got copied over to Shopify. This is the expected behavior. 3. Being a small team we don't have live chat support. Again, we don't claim 24x7 live support. This helps us to keep the app costs low. 4. We are glad they found an app that suits their requirements. Each app has unique capabilities. We wish to deliver a great app experience to all the merchants. Unfortunately, it did not go well with Foxhound Bee. However, their review is not a true reflection of the service we provide.
Jan. 31, 2022
The app is so good, I use it on my store bedwina.com to connect products and reviews, as well as enable a custom button to redirect my clients, the developer is so so helpful, and he never gets tired of my complaining and comments, is always here to help me, and solves any website issue I have, even those not directly related to the app! I am very happy with it, and I am using it in 2 stores, I am happy to support such an amazing developer, THANK YOU
WOW! Thank you so much for this 5-star review. We really appreciate you trusting the app and helping to share the word about us. We’re here for you anytime.
May 25, 2021
We have been using this app for a while and are really happy with the function but also with the support. We can recommend the app to all multichannel retailers.
Thank You for giving us a shot, and even more for leaving us this review. We work hard to deliver the best app experience and we’re glad that you liked it!
May 16, 2021
It is really useful for me. Importing thousands of products was a headache. It automatically pulls and pushes the products. Bit slow but worth it. Thanks for this.
Thank you for taking the time to leave us such a wonderful review. Most people don't bother to leave reviews about positive experiences because they are unincentivized. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
March 30, 2021
We use this app since about 4-5 months now. It does 100% what we need. If there are any questions...we'll get support within 12, max 20 hours. Would sign again.
We’d just like to thank you for taking the time to write this review. We try really hard to provide a good app experience and are really happy to hear that you like it!
Jan. 12, 2021
Great APP, very good response and support. Needed some customization and they will listen and accommodate your requests. Great App and service
Sept. 29, 2020
The app works very well, although we had minor complications in the beginning, the support team was able to solve this quickly.
July 13, 2020
I used this app for all of my Shopify/Amazon FBA needs! it's a great little app with a nice and simple interface! It does an amazing job of importing all of your listings from Amazon with the literal "Click of a button" and has loads of extras that can help you set up your listings in your Shopify store once the listings are imported! i.e. Importing Reviews and Shipping with FBA! :-) It's also super easy to manage if you make updates to your Listing on Amazon, you just click a button and it re-imports and updates as little or as much as you want! Finally, I did have a few issues along the way getting everything set up but the support guys were amazing giving advice, and helping me along the way! If you're looking for a super cost effective way (you only pay for what you want!) to import your listings from amazon and then automatically (or manually) ship using FBA, then your search is over! :-) Highly recommended! James.
July 7, 2020
Love this app, a pleasure to use. Clean user friendly interface, 2 weeks in and so far works very nicely. Flexible options, with a lot of freedom to make edits on our own w/o having to seek assistance. Way smoother then a previous app we were using. Quick customer support. Very positive experience!
April 27, 2020
Very satisfied. App does what it promises. Used to work with another app, but there variations were mixed up after every update. With Connectr variations stay where I want them. Can't wait until they expand with new features!
April 9, 2020
they have amazing support. If u have problem they can solve within one hours. Hıghly recommended!!!!
March 10, 2020
Disappointed as the app doesn't support more than one marketplace at a time. So if you sell in multiple marketplaces such as being on the Pan European FBA program with different prices and listing copy, you can only sync and import from a single marketplace. So the app is only useful if you only sell in one marketplace.
Thank you for taking the time to leave us a review and for trying out the app in the first place. We constantly upgrade the app with new features as requested by the sellers. Supporting multiple marketplaces is in our development pipeline and we hope to make it available soon. We will notify you accordingly. We appreciate your suggestions — most of the improvements we make come from ideas and suggestions like yours, so thank you for reaching out once again!
Jan. 28, 2020
The pull from Amazon works smoothly. However, the sync is one way (only from Amazon to Shopify). The Fast Sync setting was not functioning. They said it was a bug and they fixed it. I didn't test Fast Sync after repair.
Thank you for taking the time to leave us a review. We sincerely apologize if you’ve had a less than perfect experience with us. Your critique is valid - we did have a bug with the fast sync service which prevented syncing of products for a few hours. Our technical team has fixed the problem and everything is working alright again. If you want to speak to us, you may reach our team at [email protected] and we will be there to answer right away.
Jan. 15, 2020
I used this help me streamline my processes since we add 300 new skus every quarter. Our listings on our shopify store are more accurate and precise. Great app to make it way to pull listings from Amazon and push them into shopify. I use to have to have our VA create each individual product.
Sept. 18, 2019
One of the best support teams, I´ve ever had contact with! They are really obliging and helped us a lot by setting up the app and solved a lot of issues like embedding star reviews on our product pages.
May 13, 2019
The app is really easy to use, and the customer service is stellar. Imports over 200 SKUs in a jiffy, syncs pricing and inventory, and if you have any questions, customer service and Ankit provide great solutions in no time. Very pleased, and will highly recommend. PS: Would love to see a feature to import products by SKU list in the future.
May 12, 2019
The images uploading with lower quality than on Amazon. Also, there is only 1 image for each child product. I will not recommend this app for anyone.
Thank you for taking the time to leave us a feedback. We sincerely apologize if you’ve had a less than perfect experience with us. We’d love to talk to you more about your issues and hear your input so we can work on it. If you want to speak to us, you may reach our team at [email protected] and we will be there to answer right away. The the app imports highest resolution images from Amazon. Sometimes due to the way the Shopify store theme is designed, the images can appear to be smaller. The app imports all the images of the parent item and one image per variant item. This is done intentionally because of the way Shopify displays images, which is different from Amazon. Unlike Amazon, Shopify loads all the images of all the variants together on the product page. This slows down the site and makes it crowded. Our entire focus is to make it easy to help sellers on Amazon manage their Shopify store.