All reviews

Rating Breakdown

  • 5
    92% (235 ratings)
  • 4
    0% (1 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (2 ratings)
  • 1
    5% (13 ratings)

Reviews with Text

  • 99% (251)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 16, 2022

amazing support, great app to have for our cross country websites - very generic and simple interface

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 4, 2022

I am using this app over 10+ install and it works perfectly. Support team is very helpful and they fix any problem in a short time. Keep up the good work! Thanks!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2022

We used the app to redirect our customers to different stores depending on their location. We needed help from the development team, and they were absolutely great - super helpful!

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2022

Kudos the the team behind this app as they've been very helpful and approachable. The app itself also works like a charm - solves our needs well. Will recommend.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

This app and it's support team are incredible. It works exactly as expected, loads quickly and their support team is better than any app or SAAS I work with.

Store

Heatka

Using app

25 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 5, 2022

Amazing app! This is exactly what I needed for my stores. And when I needed help to set up a country switcher, the customer service team did everyting for me, quick and easy! I can absolutely recommend this app!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 28, 2022

Really impressed with the customer service and support. Very fast and efficient, very helpful in setting everything up

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

A good App for us so far. Support was great when I asked them to assist in adding code to speed up the Redirect.

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 19, 2022

Muy buena APP. El soporte es muy rápido y atento y siempre están ahí para ayudar. La recomiendo, sin duda.

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 14, 2022

very helpful support, and it is helping me sell my products in the USA. I would recommend this app to any Canadian.

Using app

7 months

Total reviews

17

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

That app works like a charm. The popup country selector looks professional. And the support team is awesome!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2022

The support I have received from this app has been outstanding. They have done a lot of custom design work for us at no extra charge and any further changes requested are always done quickly and with no fuss. The app works great too for our requirements.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

App works good and customer support is great. We use it for redirects on 2 separate countries with no issues.

Using app

Almost 2 years

Total reviews

9

Average rating

4.7

5 / 5 Share

July 4, 2022

It's just been a day since we added this app and although the logic was a bit much for us, the helpful support staff (Kate) helped us every step of the way and we're very happy with the results.

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

June 7, 2022

Exactly what I needed to properly set the currency with Shopify multi-currency. Lots of options, easy to configure. And amazing support to help customize it.

Using app

4 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the great feedback. Please get in touch if you need any help using Cozy GeoIP Redirect

5 / 5 Share

May 17, 2022

Best redirect app. Have tried others but nothing beats this app in terms of ease of use and the fantastic customer support. They have perhaps the best after sales support of any Shopify apps we have ever used. Drop them a note and they fix it for you within 24 hours and their response time is amazing.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

April 20, 2022

Was working great and then it crashed a few of our stores and we had to uninstall it. Spoke to Shopify support and they had a large number of reports of this app crashing sites. I would be cautious about installing this app. I come back here to then find out they changed the pricing from $6.99/month to $99. NO THANKS!!

Using app

10 months

Total reviews

4

Average rating

4.0

Developer Reply

We apologize for the inconvenience caused. We had a heavy inflow of installs and traffic during BFCM which we were able to manage at the time. But since then the traffic is almost twice, hence we planned an upgrade for better scalability and traffic handling. During the upgrade, the server went down stopping the app. The upgrades are now complete and the issue will no longer repeat itself in the future. The pricing update was a mixup between our new Dedicated Server Plan(for stores with very heavy traffic) and our older plan. But the $99 charge was not applied since the app charges aren't revised once accepted.

1 / 5 Share

April 20, 2022

The app has stopped working. It suddenly stopped working with no warning from them. I'm not sure what occurred, but the price went up from $5.99 to $99. Because of this bad app, our store has been shut down. It should not be installed.

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

We apologize for the inconvenience caused. We had a heavy inflow of installs and traffic during BFCM which we were able to manage at the time. But since then the traffic is almost twice, hence we planned an upgrade for better scalability and traffic handling. During the upgrade, the server went down stopping the app. The upgrades are now complete and the issue will no longer repeat itself in the future. The pricing update was a mixup between our new Dedicated Server Plan(for stores with very heavy traffic) and our older plan. But the $99 charge was not applied since the app charges aren't revised once accepted.

1 / 5 Share

April 20, 2022

The App has stopped working for our Shopify store and there has been no pro-active communication from the developers. It seems the pricing has increased from $6.99 to $99 per month which is quite unreasonable and unjustified. We would be wary of such Apps having issues of transparency and support. Very disappointed :-(

Using app

8 months

Total reviews

5

Average rating

4.2

Developer Reply

We apologize for the inconvenience caused. We had a heavy inflow of installs and traffic during BFCM which we were able to manage at the time. But since then the traffic is almost twice, hence we planned an upgrade for better scalability and traffic handling. During the upgrade, the server went down stopping the app. The upgrades are now complete and the issue will no longer repeat itself in the future. The pricing update was a mixup between our new Dedicated Server Plan(for stores with very heavy traffic) and our older plan. But the $99 charge was not applied since the app charges aren't revised once accepted.

5 / 5 Share

April 19, 2022

App does the job very well, and support is outstanding: very responsive and helped us design a branded redirect popup for our store. Would recommend :)

Using app

6 days

Total reviews

4

Average rating

5.0