Cozy Image Gallery

great app

I've been billed for months now with ZERO WORKING GALLERIES!! I want to uninstall and delete but I can't figure out how to do it! Super upset!

Worked great for years. Suddenly no image galleries are visible, except on one computer where security certificates were set to always trust. Doesn't work on any other computer or smartphone, using several different browsers. Firefox gives security errors. App embed is on. Tried to contact customer support but the support page is broke and won't send messages. So, starting to look at other solutions built into the theme rather than a 3rd party app that kills us. Tried latest versions of Showtime and Pinnacle themes. Oddly the video galleries from dame developer still work, for now.

not working properly since a few weeks

horrible experience. The gallery is not loading in my website

Sometimes the images will just go away, but other than that I really love having it to show photos of our customizations.

Not working for weeks, no support

Wish I could go lower than 1 star. Used to be fine but crashed for all users and haven't responded to any customer support. If they haven't gone out of business, they should. Gave them two weeks to get this fixed and eventually moved to a better replacement (Robin Pro I think it's called.. hope that can help someone else in the same situation). This is the first time I've ever had an app just stop working when it was live with no explanation. After years of paying. Shopify needs to take this app and all of this companies apps down immediately.

SSL Certificate expired a couple of weeks ago and there has been no communication from the developer. Do no use this app without an update. 9/9/2025

App not working for weeks, no notice given and no response to emails. I will be looking elsewhere!

This app was good when it worked, but recent issues have made it unusable. First, images have been down for several weeks now. Support originally said it would be fixed within 24 hours. That was weeks ago, and now they don’t respond to emails at all. On top of that, there was an SSL certificate problem that caused our shop to appear “unsafe” to customers. That should have been a simple fix, but it dragged on for days without resolution or even a proactive update. The result has been catastrophic for my business: lost sales, lost leads, and hours of wasted work building on this platform.

I can only assume they decided to do away with the app and just shut it down leaving customers high and dry. Stay away. It was great...then it wasn't.

Yep, app is broken. Avoid it.

App will not load. Contacted hourly no reply. Better that we write our own code and move one from this. So frustrating.

What was okay is now worse than useless as it left a hole in our website that we did not know existed for weeks. Really bad for our customers and our business alike. Will be replacing this ASAP.

I've used this app for years.. I just had to unistall, it just stopped working.

Broken app with no support option and the sites are left wtihout galleries due to expired SSL etc,

Has anyone had any success contacting the company. All galleries are down. Please help!

Apparent SSL issue has caused a system wide outage for all users, no responses or fix in place. Costing me a significant amount of sales and new leads as my sites navigation is linked to image galleries - a good example of why not to power your site on 3rd party apps. Was great while it lasted

Introduced SSL certificate issue showing shop as "unsafe" to customers. Did not fix in several days, which should be a simple certificate extension. Did not proactively inform customers. Finally switched to a different working app.