Craftybase Inventory + Sync
Inventory, stock sync & COGS for small batch brands
Rating
4.5
feedback
25
chart
#1,159
All reviews
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Sept. 15, 2025
Sept. 10, 2025
This has saved me a tremendous amount of time and stress with my production. I run a dairy farm and produce a product, so I don't have enough hours in my day. This was so easy to set up and get going on better tracking and management of the business. LOVE IT. Would highly recommend.
This absolutely made our day, thank you! We know how busy life gets when you're running both a farm and a product business, so hearing that Craftybase has saved you time and stress means the world. 💛 We're so glad setup was smooth and you're feeling more in control of your production and tracking. Thanks again for the kind words and for recommending us: we're thrilled to be part of your business journey!
Aug. 28, 2025
If you need software to manage your materials inventory, create recipes from those materials for your products to estimate cost of products, and have the materials automatically deducted from your inventory when you sell a product on shopify, you will need the $1200 / year plan. CB have turned a basic function off to force you to upgrade if you want materials deducted automatically when a product sells. I have had to upgrade two times since joining CB to get what I see as very basic functions.
Thanks so much for your feedback - we really appreciate you sharing your experience. To clarify for anyone reading: the feature you're referring to is called Auto-Manufactures, which is available on our Indie+ and above plans. This feature automatically creates manufacture records when orders are imported, which in turn deducts materials from inventory based on your recipes. We totally get that this kind of automation can feel like a core feature, especially as your business grows. Many makers start with manual workflows and move up to Auto-Manufactures as things get busier — that’s why we offer finished stock tracking and manual manufacture options on all plans, so you can still manage inventory without automation if you prefer. That said, we always want our pricing and features to feel fair and transparent, so your feedback is really helpful as we continue to improve. If you ever want help optimizing your workflow or figuring out what’s possible on your current plan, our support team is always here for you!
June 27, 2025
It is exactly what I was wanting to keep track of my supplies and products! Always room for improvement, but it's reasonably priced and once you get going, very easy to work with.
So glad to hear Craftybase is exactly what you were looking for to track your supplies and products - that’s what we love to hear! 🙌 Totally agree there’s always room to grow, and we're always working on ways to make things even better. If there’s anything specific you’d love to see improved or added, we’d love to hear it: feel free to reach out anytime! Thanks again for the kind words and for being part of the Craftybase community!
June 26, 2025
I have used other inventory management apps. None are as seamless and user friendly as Craftybase.
Thanks so much for the kind words! We’re thrilled to hear Craftybase stands out for you, we work hard to make inventory tracking as seamless and maker-friendly as possible. So glad it’s been a great fit for your business! 😊
June 6, 2025
I love Craftybase. It takes a bit to understand it but it really helps me in pricing out my jewelry and at the end of the year, so easy to run a PL report to provide to your tax accountant. I only wish I could speak directly to someone when I have questions. But otherwise I love this app.
Thanks so much for the lovely review! We’re so glad Craftybase is helping you price your jewelry and making tax time less of a headache - that’s exactly what we’re here for. 🙌 Totally hear you on wanting to talk to someone directly. While we don’t offer ongoing phone support, we do offer free onboarding calls to all new triallists, and our friendly support team is always just an email away if you ever need help. We're real people who know the app inside and out and love helping makers like you. Thanks again for being part of the Craftybase crew: we’re so happy to have you here!
March 11, 2025
Craftybase has definitely been a life saver! I have been using it for about 7 years now. It allows you to enter your materials/purchases/pricing, create recipes and streamlines the inventory process! Gives suggestions on what items should be priced at. I have had a few hiccups with it, but customer service has been good. I didn't like their recent price hike and requirements within each tier, but they are much more affordable than others that I have looked into.
Feb. 15, 2025
Craftybase has been a game changer. It helps me keep track of my both my material and product inventory. It also helps me price my products correctly.
Feb. 5, 2025
In my experience the customer service and support is second to none. It’s taken me a while to streamline all of my materials, products and manufactures but if I get stuck I’ve been able to email the support crew and I get a lengthy, well thought out response within a day. I really do feel as if these guys are trying to make the app work in the best way possible for me. As an app, there are bits that are a bit clunky but on the whole it has helped my business enormously and I’m so glad that I found it!!
Sept. 12, 2024
I am so disappointed in crafty base because I have heard many great things about them. I was charged the studio fee. I was not given access to all the information I put in while on the trial nor anything else. Then I email over and over about this because they do not have live chat. I then was allowed in after some time passed. but wait for it... I was kicked out again and the only tab that was open was the cancel your subscription. This is the most frustrating thing ever. I put in so many hours of material for my business during the trial just to have to find another company. This is so unprofessional. I went a whole day and could not accomplish anything.
April 26, 2024
I love Craftybase and how it helps me manage my inventory and finances. The integration with Shopify is smooth and does exactly what I want it to do.
April 9, 2024
LOVE this app!! Helps with my inventory, recipes, pricing etc. You cannot find better
Feb. 6, 2024
As a business that manufactures our core items, this software is used every day to track our manufacturing, material costs, COGS, etc, and syncs inventory from Shopify to Craftybase (the sync is one way), so we have total control of our inventory and how/when it's released on Shopify.
Feb. 4, 2024
I held out for the longest time in managing my materials and product inventory. I’m talking spreadsheets galore. I must love to punish myself, right? Anyway, I finally caved and purchased after a fourth quarter that left me traumatized two years ago. That resulted in kicking myself for not doing it sooner! Craftybase is 1000% worth every penny. While it was a bit daunting for me to set up — even as a techie (I think I pondered my life choices for a few days wondering what I had gotten myself into) — I eventually got it set up and it has worked flawlessly for me since. I took the time to set up everything correctly. By doing so, it has allowed me to easily manage my materials and product inventory. In addition, I also am able to manage locations. For instance, I sell some products with FBA (Fulfilled by Amazon). Because of this, I like being able to manufacture a design and then specify a certain amount to move to a certain location. Whenever I have any issues, tech support has been incredibly helpful. They have almost always responded right away. I highly recommend Craftybase. The software has been my reliable partner as I grow my business.
Jan. 31, 2024
Great app/program! Occasional glitches but the company is fast to let us know they are working on it. I have never found another program out there like this to support my handmade business. Also fast, great customer service. Be sure to join the Facebook group for extra benefits.
Dec. 23, 2023
This app has potential, but they haven't built out reliable infrastructure. The user interface has several "wonky" issues, like when using the reports, they don't have a drop down menu for "last week" "last year" "year to date" etc - just a cumbersome slider of calendars to use (if you want to look years ago, you need to slide through months and months and months). Another example is when you are entering raw materials used in a manufacture, the quantities will somehow automatically snap to a recent number used. This makes no sense - the whole idea is that I am recording the exact weight in a raw material. There are many more little bugs like this. There are also unplanned outages way too often. It's very hard to pay this much when a wholesaler of mine needs a shipment and my manufacturing software is down without notice. (My bill tripled this year - will they price hike again, trapping businesses during their busiest time of year?) The headaches maybe used to be worth the lower fees, but with the new pricing, do yourself a favor and look into other more reliable options. (Also - they let us know they are raising prices in order to be able to offer more functionality... in the future... and to the higher level plans. Why are current customers expected to pay for future functionality - and they've been promising functionality for years. It comes very slowly if at all for the affordable plans.) The customer service - and customer appreciation - is abysmal. I wish that weren't the case. Like I said, I want to like this app. But it's hard to stand behind a company who doesn't value its customers. ****Update: Due to this review, the founder emailed and gave me ZERO business days notice before deleting five years of my data. Luckily, I already migrated to a new system due to the above concerns, but I would hate a small business to be left without their data. (You will notice a similar pattern of vindictive behavior in the comments of poor reviews, making exaggerated claims about FB posts. I have posted concerns over loss of functionality on the FB page and they were quickly removed and no one from customer service reached out.)
We thank you for this feedback regarding the functions of the software. We're always happy to hear these valuable observations from our customers! Regarding the price increase, we've been transparent in our communications over the past year with the price increase and had kept you on our legacy pricing for as long as we could. While there were a few short outages this past year that were out of our control, we readily admit there was an instance that was the result of us making planned updates to our server infrastructure that ran longer than expected. This should have been more effectively communicated with our customers - that's on us. We have since updated our servers and backend infrastructure and will be more transparent about planned outages in the future. We reserve the right to keep the communications in our Facebook group focused on the use of our software, so that it can stand as constructive resource for fellow customers wanting to learn from other Craftybase subscribers. If one has any issues with their subscription with us, we always encourage them to contact us directly. This ensures that feedback goes through the proper channels and is heard and taken action on by our team. Your data is still available and has not been deleted. If you need any further assistance with getting your data out of your Craftybase account, we're more than happy to help!
Nov. 2, 2023
Craftybase is a fantastic app for keeping all of your inventory up to date in one place. It's easy to use no matter what size your business is and keeps up to date automatically. If you want to know, where everything is and how much you have this is for you. Manufacturing, orders, sales, deliveries etc. It's all in one easy place. The recipe section on the products I find especially helpful. Couldn't recommend it more.
Sept. 5, 2023
I began with Craftybase in January 2021. I wanted an updated and more efficient web-based system to track inventory and sales. I liked that it imported sales from Shopify every morning. Previously, I had to do that manually. Once I got into using it, I started seeing several issues. As a soap and cosmetic maker, I follow GMP (Good Manufacturing Practices), so lot and batch tracking is imperative. In order to use lot tracking, I had to pay for the highest tier subscription only to learn that CB doesn't track quantities of each lot and doesn't use the "first in, first out" practice of using older materials first. When creating a batch of a product, I need to manually select the lot number I used. This wasn't worthy of the higher tier price. In addition to this, Craftybase's servers continually had issues with lagging and not syncing. Thinking I didn't commit changes, I would repeat the steps. Once the servers did catch up, I had to go back and undo all the repeat changes I made. Over the 2.5 years, I continued to use Craftybase, I asked for features and fixes for GMP and other simple requests, but none were ever addressed. The final straw happened in July when I received an email announcing a price increase. I was currently paying $34.99/mo, but come September 1st, it would increase to $79.00/mo!! There were no improvements or new features except adding sales channels for other customers, and they more than doubled my monthly subscription fee. I'm currently seeking out another system that works the way manufacturers work and looking forward to ending the relationship with Craftybase. I do NOT recommend this system.
Thank you for taking the time to write a review about your experience with Craftybase. We understand that lot and batch tracking is highly important for soap and cosmetic makers, and while we do offer extensive GMP features like batch, lot, and expiry date tracking, we do not yet offer the ability to individually track stock levels per lot. We do have this on our roadmap and hope to have it available in the near future. As our system is a perpetual inventory application, we use a rolling weighted averaging cost method of calculating stock and costings - this is a standard way of calculating inventory across a range of manufacturing businesses and is fully GAAP compliant. We understand the frustrations around having calculations be slower than expected at peak times - we are continuously upgrading and improving our systems to cope with the increasing demand. We have also released many new features and enhancements during the three years you have been with us - apologies that most of these features were not ones you personally requested. We know that any price increase is unwelcome, and we wanted to let you know that it was done with the intention of providing new features and improvements for all our customers. We tried our best to communicate the changes well in advance to ensure everyone was informed and prepared for the realignment, particularly for long-standing customers like yourself. We understand if these changes now put Craftybase out of your immediate budget, and we appreciate that you have shared your feedback about Craftybase. We do hope to see you back when we are a better fit for your needs. Thank you again for your honest review, and we wish you all the best.