Upsell & Cross Sell by SSC
Cross Sell & Upsell by SSC
Rating
4.9
feedback
488
chart
#1,657
All reviews
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May 29, 2018
Shopify told us this app was causing major issues with our store – we left an honest review and reached out to the developers through shopify. We also left our initial 5 star review visible below in good faith as working with Stuart in 2017 had been amazing and we hadn’t had issues with the app before. My team and I were rather taken aback by the overall tone of the emails we received from Josh regarding ‘customers qualms’ when referring to our major issue, but we tried to put it down to his own frustration with Shopify itself. Shopify now believes the app is not at fault. As clients we have little to go on other than what Shopify tells us. We have always loved the app – that is why we didn’t uninstall it as the guru had initially urged us to. We are however very disappointed with how this extremely frustrating situation was handled by Cross Sell’s customer service when communicating directly with us. Their frustration should have been directed at Shopify who named their app the issue rather than us, the customer. . --------- 5 star review Stuart went above and beyond - i have a custom theme that many people tell me stops integrations of apps but oh no Stuart got it working - tried multiple layouts until we found the one that worked the best. Amazing customer servers. Brilliant product - I'm so excited to showcase related products to my clients ... and for the price, wow pretty impressed! I will be a long term customer.
July 13, 2016
I've tried a lot of Shopify apps recently. This one was the best onboarding experience. Effortless install, quick custom styling to match our shop and the support has been personal and speedy. The team is very responsive to feature suggestions. Very good value for the price.
July 11, 2016
I'm still a tiny bit in shock at how perfectly and quickly our installation of Cross-Sell went. We took advantage of their free installation and Stuart installed it to our custom site incredibly fast and perfectly. Not only that, he offered to write code that allows us to still show our default related products function as we transition to adding products through Cross-Sell. Finally, he made us aware of an option to add cross sell products to our shopping cart and then installed it for us. Truly one of the best customer service experiences we've had EVER.
July 8, 2016
Had a few questions getting set up and Cross-Sell helped our right away! We are up and running and love the idea of targeted items. The app is well priced and easy to get going. A request is to be able to set default cross sells by category or tags.
July 3, 2016
As a data and feature junkie, this is pretty streamlined. Might wish for a few more customizations, but their customer service is awesome, they helped my troglodyte ass set the thing up, batted about Matrix references, and after they got it working properly for me, it took me only a couple of hours to set up custom cross product recommendations for 150 items. You won't be disappointed in this app, and I'm sure if I understood coding, I would like it even more. It's, like, 4 3/4 stars rounded up, not flawless, but it does it job really well.
July 1, 2016
It was 10am in Melbourne Australia, and I had a new product that was having a viral moment. Orders were coming in thick and fast, but I realised that I was missing out on a whole bunch of cross sell opportunities! I installed the app, but couldn't figure out how to get it to show up on the product page. I emailed support in the UK (it was 1am there), and said "URGENT please help! Product going crazy and urgently need an install." I wasn't expecting a response quickly, after all it was 1am in the UK - but within 15 minutes Stuart got back to me, got himself out of bed at 1am and help me install the app AND ensured it was displaying on check out. Never experienced such amazing customer service and support. If you're going to install a cross sell app - use this one! :) It's amazing and customer support is MINT!
June 20, 2016
Fantastic customer service, with a sleek & useful design and functionality!
June 15, 2016
I highly recommend this product and we have multilanguage store. They made custom changes for us at a price more than raisonnable
June 13, 2016
I highly recommend this product. I use it on my shopify store and it does the job very well, is easy to use, and the backup service is very fast and reliable.
June 8, 2016
Very good application for any e-commerce website. It has helped my customers create beautiful outfits, which they are all completely in love with! Thank You!
June 3, 2016
Great service Stuart was great to work with got the integration done much faster than anticipated looks great!
June 2, 2016
Great app - simple to use and gives you complete control over which cross-sell products are shown on individual product pages.Can be a bit laborious setting up cross-sell options for hundreds of products but that is the price to pay for the flexibility the app offers. Recommended
May 29, 2016
Easy installation. Good functionality. Must recommend the fantastic tech support (that is free) which edited the CSS to match our layout. Definitely recommend it!
May 20, 2016
Excellent app that is very easy to use and effetive in its function. Hoping it will add to the average order value of our clothing website. Great support also.
May 18, 2016
Great app, easy to set up and they have a great customer service team. Well worth it.
May 16, 2016
Easy to use and extremely helpful staff! They got me setup within 15 minutes of downloading the app. Boom.