Crush: Speed & Image Optimizer

We're really sorry to hear that you had trouble using our app! We've worked really hard to make the app easy to use. We've tried contacting you multiple times to try and help you with your set-up, but we haven't heard back. If you or any merchant ever has any questions or needs help, we can always be reached at [email protected]

Hello - We're really sorry that you didn't enjoy using our app, however, we can assure you that Crush.pics is not responsible for a drop in page speed. The app is not adding any code to your theme. It simply replaces images directly on Shopify (images are still served from Shopify servers) - and only if images are smaller than the original. If compression can't lower the file size, it won't touch the original image (it shows as "Already compressed" in the app). Google PageSpeed is very complex, there are literally 100s of different things that can cause a drop in score. The best way to figure out what caused it - is to read results. I am looking now at your score (https://developers.google.com/speed/pagespeed/insights/?url=fashionfanz.com&tab=mobile) - showing 90/100 & 99/100 for mobile & desktop. That's great! We're not sure what made you think that Crush.pics caused a drop - we often see huge drops due to 3rd party apps that are injecting Javascript into the page. If those apps have some issues with their own servers, your score might get hit. We've tried contacting you at least 3 times now and have not received a reply. Please reach out to us any time at [email protected], so we can help you. Thank you, Dom, Co-Founder

Hi there - We're really sorry that you didn't enjoy using our app! We've tried to contact you multiple times but haven't heard back from you. We offer the free plan as a trial of our app. It's a way to get to know to interface and see if the app will work for your purposes. Image compression is one part about helping your site's speed, but it's also about increasing your SEO ranking. Stores with compressed images will in time grow faster on search engine sites because search engines like Google prefer to show sites that are well organized and quick to load. On that note, while some users may not actually see a change in the site speed score, your images will still load faster and this still will help with your SEO rank over time, as Google crawls your store over and over. As well, not all site speed issues, especially relating to site speed score, can be fixed by image compression. Stores have apps and scripts that also slow down their site. I'd highly recommend having a look at our Help Centre at the guide titled "Common Site Speed Questions." I am really sorry you did not enjoy using the free version of our app. I hope some of the above clarifies this because, like I say, there are a lot of factors involved and sometimes images are not the issue causing a low site speed score. Please reach out with any questions at [email protected] so we can help you. -Dom, Co-Founder

We're sorry to hear that you've had this trouble with your site but this was definitely not a problem with Crush.pics. On your homepage, you had images being shown at 50x50px and our app cannot change the physical dimension of an image. We've tried to contact you on two email threads multiple times but have not heard back from you. Something had been changed in your theme and your template was rendering the wrong image sizes. This has nothing to do with Crush.pics as our app doesn't change any template files. We're happy to answer more questions and you can contact us anytime at [email protected]

Hi there, We're really sorry that you had trouble with your site loading speed. Our entire business is speeding websites up, so we naturally take this type of matter very seriously. Immediately after hearing of your site speed degradation, we conducted a thorough investigation of your site. On Pingdom Website Speed Test, we saw a load time of 1.5 seconds and the longest loading elements were not images but rather other apps you had installed. https://tools.pingdom.com/#5b4c5269b0800000. It appeared that Crush.pics did exactly what it was supposed to (reduced overall image file size) and your speeds are now well faster than average from what we can see. After bringing these findings to your attention; you confirmed, agreed and promised to revise your review accordingly. Sadly (after numerous attempts to contact you) we haven’t heard anything since then. We appreciate it can be a complicated process troubleshooting the root cause of problems like this, and we do hope everything is still running smoothly with your site. If you have any further questions, or if we can help you in any way, don’t hesitate to re-establish contact with us. -Dom, Co-Founder

Hi there, We're really sorry that you had trouble with our app. We were able to get your images onto a lower compression method which solved your image quality issue. However, we sent you 4 follow up emails and never heard back from you. We would love to make sure you got what you needed out of the app or if you need something else, please email us at [email protected] -Dom, Co-Founder

Hi there, We are very sorry to hear that you experienced problems with our app. We value this type of feedback and take it very seriously. After thoroughly investigating the problem, we found that the cause was related to incorrect image dimensions in the templates of your theme. We have advised you via email that this can be easily corrected by changing a liquid tag in your templates but have yet to hear back. We also checked your Shopify store with the Google PageSpeed Tool and confirmed that all your images are compressed as expected. We take pride in providing efficient and friendly customer service. We are sorry that you didn’t give us the opportunity to help you further by email. If you'd like to pick up the conversation you can always reach us through our support email, [email protected] -Dom, Co-Founder

Hi there, We are very sorry to hear that you experienced problems with our app. After your feedback our support team contacted you via e-mail and arranged a full refund. Again, we're sorry that Crush.pics didn't work out for you. If you have any questions or if we can help in any way, let us know at [email protected] -Dom, Co-Founder

Hi there, We are very sorry to hear that you experienced problems with our app. Our support team contacted you multiple times via e-mail to diagnose the problem and offer you a refund, but sadly we never heard back from you. We take pride in providing efficient and friendly customer service. We are sorry that you didn’t give us the opportunity to help you. If you'd like to pick up the conversation you can always reach us through our support email, [email protected] -Dom, Co-Founder

Hi, We are very sorry to hear that you experienced problems with our app. After our support team contacted you, we determined that you were having problems with compressing images stored in Shopify's Files (Shopify Admin » Settings » Files) section. Unfortunately, Shopify doesn't allow third party apps access to these files so we, or any other app, are unable to compress them. However, Crush.pics does provide a Manual Upload feature that allows you to compress images before adding them to the Files section. We have issued you a full refund and are sorry that Crush.pics didn't work out for you. If you would like to learn more about how we can help you compress these images please email us at [email protected] -Dom, Co-Founder

Hi there, We're really sorry to hear that you had a bad experience with our app. Sites like GTMetrix are a good analysis tool to get ideas for optimizing your site, but they has a few flaws such as (1) the scoring system doesn’t correlate to actual speed, (2) Sometimes you can make your site faster with these optimizations and the score will drops, and (3) if you have 3rd party apps (every Shopify site) you’ll get warnings that can’t or shouldn’t be cleared. So while these can be great guidelines, the scores on these sites don't actually equal speed increases and speed increases don't guarantee a better score. We'd be happy to explain it in more detail or answer more questions so feel free to reach out to use at [email protected] -Dom, Co-Founder

Hi there, We're really sorry that you had a poor experience with our app. One thing we work really hard on is improving the user experience and we've recently introduced an all new dashboard that is much easier to navigate. We also have Getting Started Guides and other resources that can help you use and navigate our app. We would love to help you use our app and if you have questions, please reach out at [email protected] and we'd be happy to help. -Dom, Co-Founder

Hi there, We're really sorry to hear that you didn't enjoy our app! Our free plan is intended as a trial of our app so you can try compressing some images manually to see if you like the compression or not. We keep it manual so that images are not accidentally compressed and you use all your quota by mistake. If there's anything we can do to help, send us a message at [email protected] - We look forward to hearing from you! -Dom, Co-Founder

Hi Lisa, We're sorry that you didn't have a good experience with our app! We certainly don't want anyone to feel forced to upgrade and offer the free plan if users only need to compress a few images. We have to pay for each image compressed so that's why higher quotas and features are reserved for the paid plans. We have all sorts of guides and help articles that may help and our support team is always happy to answer any questions you might have. You can reach us anytime at [email protected] -Dom, Co-Founder

Hi there, We're really sorry to hear that you didn't get the results you expected with our app. We are continuously upgrading the app and we've added more compression methods and improved existing ones. If one doesn't work, there's a very high chance another method will be exactly what you need. It's also worth mentioning that we do not resize image resolution/pixels/dimensions. Our app is designed to compress file sizes in terms of kilobytes or megabytes and not to resize image dimensions. If there's anything we can do to help, you can reach us anytime at [email protected]. -Dom, Co-Founder

Hi there, We're sorry that you didn't enjoy our app! Our app is designed with a few fail-safes and one is that your images will never be updated to be larger than it used to be. This is to ensure that even if compression doesn't save much on an image, it will at least stay the same as it was before. Site speed tests vary day-to-day based on a lot of different factors, so it's possible that you encountered this. Regardless, if you have any questions or concerns, you can always email us directly at [email protected] -Dom, Co-Founder