Rating

4.9

feedback

2,558

Reviews

chart

#1,079

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    17%
  • Less than a year
    57%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the exceptional customer service provided by the agents at CJ Dropshipping. Many users highlighted the quick responses, proactive assistance, and professionalism of their personal agents, such as Yuci, Kyning, Boran Chen, and others. The agents were commended for their support in resolving issues, recommending best-selling products, and ensuring smooth operations for the users' businesses. Additionally, users appreciated the efficiency in processing orders, sourcing products, and handling technical errors. However, there were a couple of negative reviews mentioning issues with order processing delays, unresponsive customer service, and stock availability problems.

Highlights

Exceptional customer service and support from personal agents
Efficient order processing and product sourcing
Positive experiences with specific agents like Yuci, Kyning, and Boran Chen
Negative feedback on order processing delays and unresponsive customer service
Issues with stock availability and unprofessional responses

Rating Breakdown

  • 5
    89% (2,273 ratings)
  • 4
    1% (28 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (61 ratings)

Reviews with Text

  • 99% (2,338)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 24, 2026

I would like to commend Gwen for her outstanding support throughout our experience. She has been incredibly accommodating, making sure to address all of our concerns to the best of her ability. Her responsiveness was excellent. She replied to our inquiries promptly. Overall, her dedication to providing quality customer service did not go unnoticed. It’s clear that she genuinely cares about helping us and resolving issues efficiently. We truly appreciate Gwen's efforts and would be happy to work with her again and again.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2026

I have received Great Support! CJ Dropshipping give me more chance for my business overall. My agent Elvira and customer service Connie has been excellent for support!

Store

Peelaid

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

March 24, 2026

Connie was very helpful when I was asking questions regarding sourcing. She directed me to how to submit a sourcing request for exactly what I was looking for. I appreciate the attentive customer service.

Using app

--

Total reviews

4

Average rating

4.8

5 / 5 Share

March 23, 2026

I’ve had an amazing experience working with July Li at CJDropshipping! She is incredibly responsive and fast at resolving all kinds of issues, from order delays to special requests. Her professionalism and proactive approach make my business run much smoother. I am truly grateful for her constant support and highly recommend her service to anyone looking for a reliable agent.

Store

Syncora

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2026

Great service from Eileen! She helped me get a better price on a product quickly and professionally. Very responsive and friendly. Highly recommend!

Store

VISTINA

Using app

--

Total reviews

1

Average rating

5.0

All reviews

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