CJdropshipping: Much Faster

Very confusing/Too many steps

As a new Shopify user, we want to share an honest and genuine review based on our recent experience with CJDropshipping. Shortly after launching our store, we followed recommendations from YouTube videos and installed CJDropshipping as one of our first apps. Finalised onboarding, imported products, completed payment details. Then a customer placed an order, but two weeks have passed, and the order still hasn’t progressed. The customer service has been extremely terrible, we couldn’t even tell if we were chatting with a bot or a real person (Kevin sometimes). Whether you’re new to Shopify or an experienced user, please be aware that customer focus here is nearly nonexistent. So far, we’ve spent nearly four hours on chat support with no resolution. Imagine trying to retain a customer who has already waited two weeks with no movement on their order. Extremely disappointed with poor quality of services of CJ Dropshipping.

CJ Dropshipping Held My Orders for 18 Days Has anyone else had a terrible experience with CJ Dropshipping? Because honestly, I don’t understand how this company is still operating like this. They have held my products for 18 days without properly shipping them, without clear answers, and without taking any real responsibility. Every time you try to get help, they either don’t reply properly, delay the answer, or give some vague excuse that doesn’t solve anything. Meanwhile, customers are waiting, businesses are losing money, and sellers are the ones getting blamed. Their service is honestly terrible. No urgency. No accountability. No proper communication. Just delays after delays. And when I look at their Trustpilot, I genuinely question how many of those positive reviews are even real, because the service I have experienced is nothing like what those reviews claim. If so many sellers are having issues, why does their public review profile look so polished? At this point, I would not recommend CJ Dropshipping to anyone. They can hold your orders for days or weeks, ignore the damage it causes, and leave you to deal with angry customers alone. People should seriously consider using DSers or finding suppliers directly instead of relying on CJ Dropshipping. Has anyone else had the same issue with them?

very bad thing happened with me i already canceled order and told them do not ship order and i did dispute order and requested that i didnt got my money in my account was totally frauded order but no one listen i told many times but finally they shiped and they dont want give refund money i just started bussiness and i had bad experice with DJYC STORE and no one giving me true suggestion that what should we do so you can save money but feel like they want just take money thats it they dont mind what will happened others, what could effect if customers want return and dont know how they will work but actally bad experience with CJ Dropshiping company

The inventory shows it being in the US, and then I confirmed it. I ran ads based on that info, but when the sales came in, I tried to order it, but they removed it. I had to refund the money and kill all the assets I worked for. Edit! They have fixed the issue I had, so I have to give them 3 more! Well, it was a lie again!

Je ne recommande absolument pas cette entreprise. Leur service est très décevant et leur façon de gérer les erreurs est inacceptable. Ils commettent régulièrement des erreurs, mais refusent presque toujours d’en assumer la responsabilité. Au final, c’est le client qui subit les conséquences. Récemment, l’un de mes clients a commandé deux pantalons en taille L. Il a reçu un pantalon en taille L et un autre en taille S. Malgré l’envoi de photos montrant clairement la différence de taille, ils ont refusé de renvoyer l’article conforme. C’est la même chose lorsqu’un remboursement est dû : il faut les relancer pendant des jours, parfois même des semaines. À chaque fois, ils trouvent une excuse, notamment que « le système ne fonctionne pas », ce qui donne l’impression qu’ils cherchent simplement à décourager les clients de poursuivre leurs démarches. Très mauvaise expérience. Je déconseille fortement.

I placed an order in February 2026 and still haven't received the goods. Their customer service is terrible. They refused my refund request and even closed my access, preventing me from operating my store normally. Because they didn't ship the goods, I had to refund customers, causing me significant losses. I can't get my money back. I don't recommend this app.

The platform has been experiencing frequent and persistent stockouts, yet continues to falsely update tracking numbers, leading to numerous customer order refunds and complaints. Many tracking numbers have never shown any tracking information, indicating completely fraudulent shipments. As a result, I have already personally compensated customers for a significant amount of money to compensate them and maintain the store's reputation, but they refuse to refund me. This has caused me a substantial financial loss.

Order placed February 26, 2026. Never delivered after 35+ days. CJ Dropshipping has a plethora of items for any niche, but if you run into a problem with the support team and get your bank involved they'll shut down your access to their platform, therefore shutting down your store, or any items you rely on them to fulfill. My advice would be to find another supplier with more human empathy, because if you get on their bad side they'll shut you down without any hesitation or information from their part, but they'll always expect you to be patient.

PRODUIT DANGEREUX ET ILLÉGAL (Réf: SH2603050806051301800). J'ai commandé un échantillon de ce complément alimentaire ingérable pour vérifier sa conformité avant mise en vente sur mon Shopify. Résultat : aucune étiquette en français, pas de marquage CE, aucune liste d'ingrédients conforme. C'est strictement interdit en Europe. Le SAV refuse le remboursement malgré les preuves. Signalement officiel fait à la DGCCRF (SignalConso). Un fournisseur qui cache la non-conformité de ses annonces !

They have a great website full of nice items, but they dont verify the items that vendors post. I have had to refund 3 clients in 6 months. Im sure at one time, this company was doing great. 2025 and 2026 have been disappointing. I was even told when products were no longer avalible, that listing would be removed from my store. Nope, they said I had to go through each one manually to remove. I have over 7000 listings. not happy. its been a waste of time

I HAVE BEEN TRYING TO CONNECT MY SHOPIFY STORE TO CJ FOR 3 HOURS, i HAVE BEEN WORKING WITH THEIR CUSTOMER SERVICES FOR 3 HOURS AND THEY CANT SEEM TO HELP ME EITHER. MY STORE IS STILL NOT CONNECTED

This is terrible. Orders are always pending processing, tracking information is never updated, and customer service replies are always stuck in a queue. I do not recommend this app.

If I could give CJdropshipping a zero star I would. PLEASE STAY AWAY!!!! They will say your order is being shipped and then wait almost a week and then say supplier cannot ship order. Once you ask for refund, they will send your refund to their wallet even though you asked for refund to be sent back to your card you used and it will cost you to get that money. STAY AWAY!!!!

STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! If you care about your health and care about your business and most importantly care about your customers STAY AWAY!!!! this company will turn your life and business to HEL!!!! 1- Their Inventory management is a LIE! in a month i sold around 10 products from CJ and 8 of them ware out of stock and 2 of them took over 25 days and still not delivered and also tracking data shows nothing to say where it is. 2- They just list items that are not even exist. So it is just hurting you and frustrate you 3- IT has not happened but there is a possibility they list and describe something but you will get totally different product. 4- The tracking number they provide is not correct and even exist. They give you fake tracking and it is not accurate. I sole few and immediately they provided a tracking and 5 days later they came back to me and said out of stock. so i dont understand if it is out of stock how tracking gets generated and say it is on the way??!?!?!?! In General STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!

There are just too many problems. The product page shows it's in stock, but after placing the order, it shows as out of stock? And then they want me to pay a huge "adjustment fee," severely impacting the product's profit margin. It's absolutely terrible.

非常差的应用，客服也不理人，库存管理一直显示缺货，客服也解决不了

DO NOT TRUST CJdropshipping — Our Real Experience We trusted this company and ordered 1 item — and then the nightmare began. This company really doesn’t know how to do business and is unreliable. If you plan to work with them, here’s exactly what will happen to you, in the order it happened to us — because we lived it. 1- We placed the order on September 12, 2025 — delivery date showed September 29, 2025 (at least 17 days for delivery). This is a disgrace. Orders are delivered late. 2- Our customer bought the Ribbed V-Neck Wide Strap Tank. They regretted it immediately because the product was so bad it wasn’t even a product — the fabric wasn’t fabric. We were utterly embarrassed in front of our customer and couldn’t even answer them. This is shameful. They say every product is inspected, but that’s a lie — if they had actually inspected, they wouldn’t have dared send such garbage. We have no idea how they had the nerve to ship that. (Understand what you’re buying before working with this company.) 3- Our customer wanted to return the item immediately — understandably. Normally returns are paid by the buyer, but how can we ask the buyer to pay return shipping to China for an item that is literally trash? Return shipping would cost more than the product. This is even worse. (If you work with this company, this is another problem you’ll face — we’re ashamed to even write this while they have no shame shipping garbage.) 4- We immediately opened a ticket and emailed them on September 30. Guess what — they replied on October 6. No joke. We’re about to lose our minds. This company doesn’t understand e‑commerce: merchants must respond to customers within about 2 hours (worst case 24 hours on weekends). CJ took 6 days to reply. This is a disgrace. If you work with them, be prepared to be embarrassed in front of your customer — support replies take 6 days and you will lose customers and reputation. For customer service we had to act immediately: we refunded the customer in full, apologized, and issued a gift voucher — but the ad spend, effort and time we spent to make that sale are gone. That customer will never buy from us again because CJ sent trash. 5- When they finally replied, what did they say? It’s not worth reading, but know this: they shamelessly told us to send the garbage back to their China warehouse so they could refund us. By then we had already thrown the item away and refunded the customer. Now they’re asking if we returned it to their China depot — seriously? Product $30, shipping $40 — the product is trash. (In short: CJdropshipping won’t stand behind their products, they won’t refund you properly, they humiliate you against your customer and write arrogant emails.) If you plan to work with them, think twice. We lived all of the above — experienced it firsthand. If you want to be scammed, lose money, lose customers, lose reputation, and receive patronizing and useless support emails, then go ahead and work with CJdropshipping. The choice is yours — don’t get involved; take our advice and avoid them.

Ich bestelle für meine Kunden und habe immer Stress mit alle Kunden. Lieferung ist immer spät und spät. Kunden bezahlen hoch Versand kost aber trotzdem später bekommen wir Lieferung.