CJdropshipping: Much Faster

Sept. 10, 2024

CJ Dropshipping Review: 3.5 Stars I've been using CJ Dropshipping for a while now, and while there are aspects of the service that are frustrating, my experience overall has been balanced by the exceptional support from my agent, Miya Huang. Let's start with the positives. The platform offers a wide range of products, and their user interface is relatively straightforward to navigate. When everything goes smoothly, orders are processed and shipped in a timely manner, which has helped me maintain good relationships with my customers. However, there have been recurring issues that can't be overlooked. One of the most frustrating aspects has been the inconsistency with product availability; items I've planned to sell often become unavailable without notice. Additionally, I've encountered a few instances where products arrived damaged, which impacts customer satisfaction and requires time-consuming resolutions. These problems can be quite disheartening, especially when they affect your business's reputation. That being said, the saving grace of my experience with CJ Dropshipping has been my agent, Miya Huang. Miya has consistently gone above and beyond to help me navigate through these frustrations. Her service has been exceptional – always responsive, understanding, and as accommodating as she can be. Miya has been the glue keeping me with CJ Dropshipping; without her, I might have moved on to another provider. Her dedication and customer-focused approach are easily 5 stars. While there are definite areas for improvement within CJ Dropshipping, having a dedicated agent like Miya makes a significant difference. If they could address the product availability issues and improve the quality checks on their products, my rating would certainly go higher. For now, I give CJ Dropshipping an overall rating of 3.5 stars, with 5 stars reserved for the exceptional service provided by Miya Huang.

Aug. 28, 2024

July 8, 2024

CJ’s customer support is so mind blowing. Especially an agent namely ‘Yori Kin’ who helped me so much

Aug. 25, 2024

There are always issues with the items being out of stock. From 6 samples that I ordered, 3 were out of stock. Then you need to go back and forth with them to get a refund, which also negatively affects the dispatch date of the items that are actually in stock. I would not recommend it.

Feb. 25, 2024

Hi there , just wanted to give a big shoutout to Zoey for helping me fix my issue. She was prompt in her response and highly knowledgeable. Thanks again.

Nov. 22, 2024

Good application overall but improvements needed. Service too slow sometimes, long and unexpected shipments even though fast shipping was agreed. No refund in the event of shipping failure. My old agent was good, recently the service has deteriorated.

Nov. 5, 2023

very good

Oct. 24, 2023

muito dificil conectar pedidos da loja com o cj dropshiping

Oct. 4, 2023

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences: As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general. I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse. When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product. They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run. Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations. As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.

June 21, 2023

They offer a nice variety/selection of products. Unfortunately, they don't properly notify you of an issue right away, and I've had a few issues that have caused me to lose sales and have to refund customers.

June 13, 2023

Complicated adding review process. The font size on the site is way too small, hard to locate things. Frustrating experience for a starter like me. Will uninstall the app.

May 13, 2023

Easy to operate with and customer service is on point. The exact one who helped me is rebecca, but I never get a slow reply :)

March 22, 2023

Vita Liu was customer service for Cj drop shipping, she helped me as much as she could. She sent me screenshots and everything. I have yet to rder things from CJ but so far it has been great

March 5, 2023

when i try to sign in application with shopify , page send me the sign in page automatically. I cant sign in. can someone help me ?

Feb. 15, 2023

Great costumer service, they answer fast but the shipping time is really lame up tp 2 weeks to ship the order. That´s too long, this must be fixed

Jan. 22, 2023

good app that have very meny products chose between butt the shiping cost is just way to high on meny off the products and that makes them unprofiteble because i cant have my custumers paying shiping that is even more expensive then the products they are buying and this is something i think needs to be fixed before i give you a five star review

Jan. 10, 2023

A convenient platform for dropshipping beginners, procurement process is slow. Had an experience before X'mas that the order status was stuck at 'processing' for many days, eventually it couldn't be fulfilled due to out of stock. Hence I'd suggest users to check stock availability with CJ prior to placing the order because the system is not sychronized with suppliers. I'm revising this review rating from one star to three stars (6/10) because the agent was sincere and keen to help. PS: Avoid using Paypal as payment method if your store is selling generic products. PayPal has been restricting accounts, holding users' funds for 180 days without warnings nor specific reasons, can't refund to a customer who paid via PayPal.

Dec. 14, 2022

I’m trying to add this to my Shopify page and I don’t see the item I bought, I had to order it and do this manually, can someone help me with this please.

March 16, 2022

I started using this app and thought great they have a USA warehouse. I am a new store and my first order with them and I try seems to be good until. I get a email saying that the product is not at the warehouse. So much for building trust with my customers and now I have t ok explain their inability to keep things updated. I will now have to take all their stuff off my store before it sells. Update: Had a second problem with an order from an US warehouse. Wendy Waun was great and professional at diagnosing and fixing the problem. But 2 problems in the first two orders ....

Feb. 22, 2022

La página de cjdropshoping lleva días marcandome en la lista " lo sentimos no encontramos datos" Ya envié correos y no me han respondido Me gustaría saber si su página está fallando