All reviews

Rating Breakdown

  • 5
    96% (8,704 ratings)
  • 4
    2% (147 ratings)
  • 3
    0% (26 ratings)
  • 2
    0% (22 ratings)
  • 1
    2% (173 ratings)
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4 / 5 Share

Nov. 28, 2023

I had difficulties communicate with some CJ agents to understand my problems & I got frustrated sometime to work with them, probably because of language barrier?. However Garrison Wong is great, he/she is fast in response, understand my problem & solve the issues quickly. Thank you Garrison! (5 stars for her)

Using app

10 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 13, 2023

Aurora Huang provided exceptional customer service for my CJDropshipping needs. Her responsiveness, attention to detail, and willingness to go the extra mile made my experience seamless. I appreciate her expertise and friendly demeanor, making it a pleasure to work with CJDropshipping. At first I was nervous on how to go about dropshipping but then she reached out to me and fed me with great ideas on things I should know. Thanks a lot Aurora Huang!!!

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 8, 2023

It is very clear to understand and work, I am very satisfied when I started, now I am satisfied and even more once the first sale is made And see the profit you will receive for each item sold

Store

NIMI$

Using app

About 2 months

Total reviews

3

Average rating

4.0

4 / 5 Share

Nov. 5, 2023

Great assistance, fast and accurate! I recommend it for now!

Using app

7 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Nov. 4, 2023

To be Honest the service is very good and my assistant Zoey solves all my doubts perfectly, however I consider that there are certain things which I think would be better

Store

WIZMOX

Using app

3 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Nov. 3, 2023

I contacted customer support due to an issue with fulfilling a mixed-vendor order. Bonnie Gu initially responded and attempted to guide me through the process with the "batch update to orders" feature. However, this led to an unintended disconnection of all items in the order. The situation was made more difficult when the conversation with Bonnie was left unresolved. Fortunately, Suki Huang stepped in and was instrumental in clarifying the confusion. Suki provided comprehensive answers to all the questions and navigated us through the correct process to isolate and address the issue with the item from the other vendor. The assistance from Suki was a stark contrast to the earlier part of the exchange, demonstrating both professionalism and a commitment to resolving customer issues. I am grateful for Suki's intervention, which ultimately rectified the situation and allowed me to complete the order for my customer. The support provided by Suki was a redeeming aspect of the service experience.

Using app

9 months

Total reviews

3

Average rating

3.3

4 / 5 Share

Nov. 3, 2023

Very pleasant to work with. He/she responds very quickly. I look forward to continuing with him/her.

Using app

About 2 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Oct. 29, 2023

fast shipping times

Store

Eloral

Using app

About 2 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Oct. 23, 2023

I get the clarity that i need whenever i am confused through the help of my support agent Amy Huang. She replies as quick as she can and help me understand the process. Thanks Amy - you’re awesome!

Using app

22 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 10, 2023

I have been speaking with Lea. She's very attentive to my petitions and she's always ready to help with the shipping management. Very nice! Otherwise, I also like the fact that the customer service is always there to help. You rarely have to wait to get an answer, which is great for trust especially in the beginning.

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 16, 2024

CJ has wide range of quality products and simplified sourcing, order fulfillment, and inventory management. Bin Han is a great agent - always quick to reply and helpful. Highly recommend.

Using app

10 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 22, 2023

Zoey was very helpful

Using app

7 months

Total reviews

2

Average rating

4.0

4 / 5 Share

Sept. 22, 2023

Cj is a very good platform for storing and shipping parcels around the world. A special thanks to my agent Aoki Gong who does an exceptional job as an intermediary. She is reactive, and finds solutions for me when I have problems. I recommend CJ.

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 22, 2023

Al momento metterò 4 stelle, aggiornerò in seguito la mia recensione dopo aver avuto concrete esperienza di acquisto con l'app, perché sto giusto iniziando. Avendo riscontrato alcuni problemi, ho notato che l'assistenza clienti è molto efficiente e risponde velocemente. il mio assistente personale: Linda Feng

Using app

4 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 23, 2023

I was helped by Ken in customer service. He was quite expeditious and handled my call well as he understood my question and answered swiftly.

Using app

About 1 month

Total reviews

2

Average rating

4.5

4 / 5 Share

July 19, 2023

CJ drop shipping is very perfect! Their customer service is top-notch. Elsa tong the very best agent I have met online, so calm and answers all your questions with solutions. You guys are the best.

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 18, 2023

billy on the night staff was super helpful... i am still trying to make sense of such a departmentalized set up... thanks billy

Store

Ocasion

Using app

Over 1 year

Total reviews

8

Average rating

4.6

4 / 5 Share

July 17, 2023

Ryan Chan always answered my questions and handle my request efficiently! He has so much patience and really easy to communicate with.

Using app

5 months

Total reviews

1

Average rating

4.0

4 / 5 Share

July 17, 2023

I am about to create a dropshipping shop and i have Chandy Chen as a agent and she is very available and kind. She answer at all my question it's really cool to work with her

Store

Ma boutique

Using app

3 months

4 / 5 Share

Oct. 3, 2023

Great experience with CJ! My support assistant Camilia Zhu reply with queries very fast and helps me with my daily requirements and need. Thank you

Store

My Store

Using app

9 months