CJdropshipping: Much Faster

I was having a problem understanding how to process an order, and Bonnie was able to assist me quickly and explained how to process orders in the future. She was very professional and knowledgeable. It was a pleasure working with her. Although this was a small issue, she did a great job assisting me.

Voici l'incident : j'ai reçu un email de mon client m'informant que son colis n'était toujours pas arrivé, après deux semaines. J'ai payé pour une expédition rapide censée arriver en 12 jours en mars (3 jours pour le traitement et 7 jours pour l'expédition vers la France). J'ai contacté le service client de CJdropshipping, et on m'a répondu que le colis était en transit. Je leur ai fait remarquer qu'il aurait déjà dû être livré et j'ai exigé des explications. À ma grande surprise, j'ai appris que CJ avait réceptionné le mauvais produit. Il a fallu du temps pour recevoir le bon produit, ce qui a entraîné un retard, et on m'a informé que le colis serait livré dans environ une semaine, si tout va bien. À aucun moment, malgré la connaissance de l'incident, CJ ne m'a informé par email, ce qui m'a empêché de prévenir mon client et de limiter les conséquences. J'ai alors exigé un geste commercial, notamment un remboursement des frais de livraison, car je devais aussi faire un geste envers mon client. Le service client de CJ m'a répondu qu'il serait préférable de stocker les produits chez eux pour éviter ce genre de problème. Mais j'ai plus de 700 produits dans ma boutique, et mes commandes sont aléatoires. J'ai insisté pour avoir une compensation, et après 48 heures, on m'a proposé une réduction de 3 $ sur ma prochaine commande, à condition de dépenser au moins 10 $. J'ai cru à une blague. J'ai insisté encore pour un dédommagement digne de ce nom, et ils ont finalement proposé une réduction de 5 $ sur une commande de 20 $ ou plus. J'ai refusé cette offre, c'est totalement inacceptable. À cause de CJ, je vais probablement perdre mon client, et c'est déjà le deuxième incident en deux semaines. Je ne comprends pas tous ces avis positifs, j'ai l'impression qu'ils sont fictifs, car la réalité est bien loin de ce qui est promis. Here's the incident: I received an email from my customer informing me that their package still hadn't arrived, after two weeks. I paid for expedited shipping, which was supposed to arrive in 12 days in March (3 days for processing and 7 days for shipping to France). I contacted CJdropshipping's customer service, and they replied that the package was still in transit. I pointed out that it should have already been delivered and demanded an explanation. To my shock, I learned that CJ had received the wrong product. It took time for them to get the correct product, causing the delay, and I was told the package should arrive in about another week, if everything goes well. At no point, despite being aware of the issue, did CJ inform me by email, preventing me from notifying my customer and mitigating the situation. I then demanded a commercial gesture, specifically a refund for the shipping fees, as I also had to make a gesture to my customer. CJ's customer service replied that it would be better to stock the products at their warehouse to avoid such issues. However, I have more than 700 products in my shop, and my orders are random. I insisted on proper compensation, and after 48 hours, they offered me a $3 discount on my next order, provided I spent at least $10. I thought it was a joke. I insisted again for a proper compensation, and they finally offered a $5 discount on a $20 or more order. I refused this offer; it’s completely unacceptable. Because of CJ, I’m likely to lose my customer, and this is the second incident in two weeks. I don’t understand all these positive reviews; they seem fake because the reality is far from what’s promised. MONDAY, 4TH MAY 2026 I ordered a set of cutlery (forks, knives, spoons), and the quality is simply unacceptable: The stainless steel is of very poor quality The spoons are dangerous: the edges are sharp, rough, and not polished at all The forks are just as problematic: the tines are so sharp that you can almost cut your finger when handling them No finishing work, no polishing… these products are unusable for eating This is clearly far from a product intended for food use. On top of that, there is a questionable practice: after placing the order, I was asked to pay an additional fee for a so-called “weight adjustment.” This really feels like a recurring tactic to charge more money. Finally, I opened a dispute on April 25th. Today is May 4th, and I have received no response. Customer service is completely absent. In summary: poor quality, questionable business practices, and non-existent customer support. Personally, I believe CJ has become one of the worst players in e-commerce. In addition, when checking reviews on Trustpilot, it appears that CJ is under investigation for a large number of fake reviews...

Great customer support and very fast service. Thank you Angel

I recently had the pleasure of working with Ken from CJdropshipping, and I couldn’t be happier with the service provided! Ken was incredibly professional, responsive, and went above and beyond to ensure my order was handled smoothly. Whenever I had questions or needed updates, Ken was quick to respond with clear and helpful information. His attention to detail and dedication to customer satisfaction truly stood out. Thanks to Ken, my experience with CJdropshipping was seamless, and I’ll definitely be working with him again in the future. If you’re looking for reliable, efficient, and friendly service, Ken is the person to contact at CJdropshipping. Highly recommended!

Thank you so much Bonnie, for your superb assistance in getting all my questions answered. You made my day. You were so helpful and patient, resolving the issues on shipping costs. Your expertise is beyond comprehension. You stayed with me to ensure that the problem was resolved. I am very grateful to you. Your expert knowledge deserves special recognition.

Very good service ! John from cj dropshipping our account manager is helping us great and reply very fast ! He is doing everything to scale our brand and send good quality products with good shipping time.

Good service and support provided by Gildan.

ive been using CJ Dropshipping for a while now, and I must say, they have completely exceeded my expectations. Their platform is user-friendly, their shipping is fast, and they offer a wide range of high-quality products perfect for dropshipping. But what truly makes my experience outstanding is my dedicated agent, Aron Lee. He is simply amazing! Aron is always available to help, whether it’s sourcing products, handling order issues, or resolving any challenges that come up. His responsiveness and professionalism make a huge difference in my business. No matter the problem, Aron finds a solution—quickly and efficiently. If you're looking for a reliable dropshipping supplier with top-notch customer support, CJ Dropshipping is the way to go. And if you get the chance to work with Aron Lee, consider yourself lucky! He truly goes above and beyond to ensure success. Highly recommended!

Amazing customer service. Fast and responsive. Sini is the best!

I’ve been working with Celia Liang and the experience has been amazing! She are extremely professional, responsive, and always go above and beyond to ensure everything runs smoothly. From product sourcing to shipping, they make the entire process seamless. Highly recommend their services if you want reliable support for your dropshipping business!

Angel she was really pro and have efficacy to give solutions to some issues ,thanks a lot

exellent support from Kristy. Very fast and forward as always!

I started using CJdropshipping recently, and so far the experience has been excellent. The platform is user-friendly and offers a wide range of products and services that are perfect for starting and growing an online business. I’d like to give a big shoutout to Vincy – she's been amazing at handling my requests and always provides quick, helpful responses. Her support has made everything much easier. I’m really happy I chose CJdropshipping!

great service.

I want to take a moment to recognize July from CJ Company for her outstanding service and dedication. She has been the best agent I’ve worked with, consistently going above and beyond to assist my business. Her professionalism, responsiveness, and expertise make every interaction seamless and efficient. Whether handling inquiries, solving challenges, or providing valuable insights, July always delivers with excellence. Her commitment to customer satisfaction and her deep understanding of my business needs set her apart. I truly appreciate all her hard work and highly recommend her to anyone looking for top-tier support. Thank you, July, for being an invaluable partner in my business success!

At first, thanks for the helpful customer service Connie and Judy who solve my problems in time. I am new to this app but I recommend it to everyone as you will always get an answer for your doubts. The respond speed and service come out slower and slower after 2 months later. Sometimes the tracking status didnt updated for 10+ days until I found out myself and the only answer is wait and nothing. I would reconsider in using them soon.

I’ve had a great experience with CJdropshipping! Their platform is efficient, and their customer service is reliable. They provide a smooth fulfillment process, and their team is always available to assist. Highly recommend for anyone in the eCommerce space! Agnes has been incredibly helpful! She provided fast replies and clear guidance on handling tax and import duties for my three Shopify markets. Her knowledge and advice made the process much easier to understand. I truly appreciate her support and professionalism!

I'm very happy using CJ. Sabrina Liu is a great agent. I get instantly help any time.

active customer support

I would NOT recommend CJ Dropshipping. Their inventory management is a complete disaster—products are constantly out of stock, yet their website never reflects it. I always have to inquire if items are actually available instead of them simply updating their inventory. It’s a huge waste of time and incredibly frustrating. Customer service is just as bad—slow to respond and not very helpful. When they finally do reply, they give vague answers and no real solutions. They never seem to improve their system, leaving sellers stuck with constant stock issues. And don’t even get me started on sample shipping—it takes way too long! If you're trying to test products before selling, expect major delays. Overall, CJ Dropshipping is unreliable, inefficient, and more trouble than it's worth. Look elsewhere if you want a smooth and stress-free dropshipping experience!