CJdropshipping: Much Faster

Oct. 13, 2021

Great service, shipping time is perfect I would give it 4 stars. I could not really ask for much more. Great Job!

July 27, 2023

27 Jul 23****: If you read the thread below you would understand that there's always ups and downs. But since my last review I could see the improvements. The only concern that i have is the support during China Holidays. I hope they continue to ship during the Holidays too. 20 Jan 23**: It's been more than a year that I've been using CJ and I would say it has become a disaster. 3rd quarter of last year was a nightmare. From sending the wrong items to sending to wrong addresses. It affected more than 50 orders and imagine how you want to fix this. The last thing is happening in Jan 2023, despite saying that we ship your orders during Chinese New Year holidays (of course inventory) nothing is moving. They are not honest, I don't recommend them at all. 30 Dec: Things are improving 18 Nov: As you could see below there's an old review dated 29 Sep. Back then the issue was processing time and disinformation. Since last week I've stopped ordering from CJ due to a lot of delays on delivery. Despite increasing the shipping cost, prolonging the processing time (mine is not less than 7 days) and now the transit time has increased with more than 30 days and you have no idea about the ETA. I've started to refund my clients cause I respect them and to comply with my shipping policy. They're keep changing my agents and that's a bigger headache. During last week 3 times. It's Aliexpress with another brand! Don't waste your time on this. 29 Sep 2 stars: I've been using this app since 4 months ago. Not user friendly and it took me while to get used to it. If you want to list a product you see that the processing time is 1-3 days but that's not true. The agent keeps telling me that it's 7 days and yes it is 7 days. They dedicate an agent to you and so far I've had 3 of them. Not useful and if you compare with other apps they are kind of useless. The worst part is they're supplier driven like Aliexpress. It happened me twice on 7th day they told me that the supplier sent us the different color and they don't take any responsibility. I'm giving them a last chance but overall I'm not happy with the service.

Aug. 6, 2021

Tinkle Chen help me when i needed help ASAP, my agent Mayya Wang is also really helpful she takes time to understand what i need. i LOVE this app! Only thing there is a crazy amount of Bugs!! Which makes me sad cause i really like this app.

July 26, 2021

Saturn is helpful and has nice customer service. I am new to this app but they seem to respond really quick with good english support.

July 25, 2021

Thanks for your help Henry - always great to solve issues with a real live person 24/7 - instantly. Screenshot helped greatly.

July 12, 2021

Saturn is very nice and helpful customer service. Helped me to solve the issues with my orders and answers all my questions. I really recommend this application. Thank you

July 7, 2021

I use CJ for 6-7 months now and have nothing to complain very great app, and the service is 10 out of 10 Henry and frank are very great those guys help me a lot with my fulfillment order for my customers! recommend this app

July 5, 2021

CJ dropping is great in terms of shipping. Hugo Hu who is our support representative at CJ Dropshipping is indeed an absolute great with his service whose responses and actions are faster when contacted for any help. They even source products that are not available on their platform upon request. CON: This is in regard to processing time delays from what they actually mention for each product on their product page. Everytime an order is placed, we had to contact the support representative, to get it processed for delivery in their normal processing time. This may be a deterrent if many orders are to be placed. We hope CJ dropshipping will improve this by processing orders within their regular processing times mentioned for their products and without being contacted for each order. We hope to update this review later in 4 to 6 months with more stars and good customer experience.

June 18, 2021

I used this app for my dropshipping store. It was little hard in the starting to understand the process. My mentor Nico Zhang is very helpful. Clarified all my doubts with patience. Used this app for sourcing few of my products. Looking forward to continue.

June 15, 2021

I love this app, it is easy to find and order products, and the customer service is 100% on-point. They are 24/7 live actual people who are always ready to help you with any problem and they walk you through each challenge in a way that leaves you satisfied. Alex Chen was especially helpful and truly understood my problem and how to address it. I highly recommend the app. They do have longer processing and shipping times if you do not have inventory purchased already in the warehouse which is why I am giving a 4 not 5 star review.

June 11, 2021

I had an order that did not sync to CJ but their support quickly helped me resolve the issue. Estelle Zhou thank you for the support, I really appreciate you!

June 4, 2021

Simon is a helpful and nice customer service. thanks a lot, had a rough start at the beginning but after they change my old agent with the new agent(Simon) things start working beter.

May 12, 2021

I like the fact that the app is easy to use. There is always someone to amazed your question through the chat and that you have your own personal agent to refere to when needed. Great winning products as well

May 10, 2021

Great service and excellent customer support. My agent (Estelle) was able to find answers and solutions for all kinds of questions and requests. Easy to use interface, even with multiple tabs opened, great user experience. The only reason it's not 5 stars is that product search doesn't really find relevant results all the time, so that could be on the list for improvement.

May 7, 2021

Although CJ do lack a large inventory compared to AE, Liz Liao was very helpful and patient in answering my questions and helping me source for products! :)

May 4, 2021

the customer service at cjdropshipping is amazing!!! I had a small issue and they helped fix in 5 mins. highly recommend!! Plus the shipping time is much faster then aliexpress!

April 27, 2021

Fast response in general with the chat, I found that this agent is very helpful in problem solving: Sylvia Wang

March 31, 2021

CJ is a good service despite some things that could be bad. I had an agent named Catherine and she was very good at answering all my questions and requests.

March 23, 2021

I like the app and facility to source products. My agent Phoebus is really helpful and always helps me out with any of my concerns. The only reasons from not getting the 5th start is that some times products are listed but when you order you discover they are discontinued and shipping times and prices increased overnight for no reason... Apart from that I would give it a 5/5!!

March 22, 2021

Have done over 3000 orders with them and overall everything has been great. I was assigned a great agent called Crystal Feng who has helped me out a lot. There have been some up and downs but once you understand their platform its smooth sailing