CustomCat: Print on Demand

I've been with Custom Cat since 2018 and absolutely love them. Over the years, I've seen the quality of their prints go up exponentially. The new Digisoft decoration method is out of this world and and absolute game changer. I can't recommend them enough. And sure, they've made a few mistakes over the years, but they've been super quick to resolve them and their customer service team has been so attentive to us. If you're looking for a POD that has exceptional quality AND a wide assortment of activewear, then Custom Cat is it.

I got 2 orders but only ended up for me refunding them because custom cat did not receive the orders on their end. Also, when I tried placing a manual order from my portal, their payment processor would not accept my payment whether I use Paypal or a credit card.

Huge range of products, good prices, and easy to use back end. Solid app for anyone looking to add some print on demand products and not worry about up front inventory or fulfillment.

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.

I've used better systems which is the only reason for the 4 star, BUT, their printing and product quality are the best I have seen. Not many print on demand companies do the larger sizing which is a huge reason why I use them. The Tees I have on my store go up to 6XL! Great customer service too :)

pretty easy to set up. I really like Custom Cat's variety and choices for apparel. The app integrated pretty easy.

Great app that works just as described. Easy to use and simple to add new products to my shop, and very fast shipping. The quality of the printing on the mugs is excellent. It would be nice if CustomCat would send an email to a seller, with shipping and tracking information, when an order is shipped.

The CustomCat team is fantastic! They're extremely helpful and knowledgeable. And I love that they have folks that answer the phone. At a time when so many companies don't even offer any phone support, CustomCat maintains that personal connection. I highly recommend CustomCat.

Perfect supplier. Right price, great quality. I was going to give 4 stars but that was not right and I changed it to 5 stars. Congratulations. I will recommend this supplier to my friends

I really wanted to like this app. I found it after a search for t-shirt drop-shippers with Shopify integration. I designed 4 shirts with identical layouts and the process is not at all intuitive. You can't just duplicate a design on another style of shirt. After several days of trial and error, I finally got the products exported and I ordered a sample. It arrived within a reasonable time and was OK-ish. The sizing seems very odd (short torso and short arms but wide chest) and the shirt was super stiff when I first pulled it out of the packaging. After washing, it was fine. The print quality is OK but not great. My main issue is that the products once exported into Shopify no longer live on their website and if you want to make changes to your current products, you need to start from scratch and re-export. If you want to see your current costs for a product you have to search through a spreadsheet to find it. I contacted customer support several times and did get timely responses but overall, the experience leaves me wanting. I am definitely searching for an alternative.

Customcat has helped me take my small home business to the next level. Q4 2021 was my best yet because of quick turnaround and customer satisfaction. I can't wait to scale it even bigger this year. Alex is the man and I couldn't have had the success I am having now without his help!

Great app! So useful, big help to our business and very easy to make new custom products, put them up for sale, and get them shipped. HIGHLY RECOMMEND!

Very fast fulfilment time, active Facebook community where issues are attended to in time. Great reviews from my customers

I don't write reviews too often, but a few words on Custom Cat... In the beginning we were highly skeptical about POD as a whole. Custom Cat made it extremely easy to understand and begin doing business, as we use it for our store on Shopify. In particular, Mike B. was instrumental in taking care us via customer service. The company is located in my hometown, so I was actually able to walk in and tour the facility...it's HUGE, and state of the art. They are really getting products out and ready for delivery in the fastest times that we've dealt with, by far. Anyway, highly recommended to the person that is on the fence or coming from another POD company for whatever reason. Hope this helped with your decision.

We had many customers complaining about the ink being stuck together and the ink peeling off the shirts in the first wash and the overall print quality being very poor. We deleted the app.

First off, I'm very biased. And here’s why, and after you read this review, and you try them you will be too. This company continually, amazes me and blows my mind. I've never worked with a Print on demand (POD) company that is so involved in their seller’s success. Perfect example is my last job, I had so many last-minute issues with the order due to my client, it was crazy. To say I was panicked, is an understatement. In the design and t-shirt business, time is gold that can melt away like ice on a hot day, if not handled quickly. But to them, no stress, calm business as usual and they got the job completed and out the door super-fast. I’m so grateful, even more so my client was so impressed with the quality and print. We will get more orders from them because they are singing our praises. THE BEST ADVERTISEMENT IS A HAPPY CLIENT. They made me a priority and they jumped through hoops to help me, and they always have. I felt like I was the only seller but that’s how everyone with CustomCat feels. If I could change anything, it would be more clothing style options for women. But it’s my understanding that is coming soon. Like seriously they are that Great! They take suggestions seriously. Its not like the other POD I’ve worked with where its them and then you. They are Truly in every sense of the word on the Same Team as you. They ALWAYS, answer my questions and address my concerns. Even if the question is DUH question, they are Never condescending or blow me off. They educate me and share knowledge that would take me years to gain. They build up, help, and educate All sellers they aren’t bias, and the Facebook group is in itself an asset. We love CustomCat (CC) so much we are dropping ever POD on or site that sells T-shirts. Why? Because we can’t rely on them, slow shipping, lack of communication the list goes on. However, CustomCat, they are the BOMB. CustomCat has hands down the best product, Bella canvas, Next level, Super soft Gildan and more, CustomCat has the Best Customer service. OH! And I almost forgot to mention they don’t care how big the order is they are on it. You can try the others but save yourself the headache and go with CustomCat. They set the standard by example. CustomCat, not only makes you believe the impossible is possible, by making it happen. They show you how to be successful. They are an asset you can Not afford to not have. See told you I was bias, add the CustomCat ap and I promise you, you’ll be bias too! See you in the Facebook Sellers group!

Really enjoying my experience with CustomCat so far. They're one of the only POD companies I've found that does EOD — embroidery on demand. They have a large catalog of products, and great customer service too! I talked to Mike B. today for almost an hour about all sorts of things including a cool feature I didn't know about their app which will save me time loading collections of products to my site. I love the more personal experience they offer (you can actually call them) and will definitely be sending more of my business to them in the future. Recommend you give them a try too!

Great app and great fulfillment. I got a very quick help from your support team to fix personalization issues. My friend introduced you to me, you made his orders shipped out within 1-2 days, which surprised me a lot, so I decided to use the app.

I used this app for 3 years to help me do fulfill. I really like how it does support service (VN and US) . It would be nice if it did (never out of stock) better