All reviews

Rating Breakdown

  • 5
    79% (80 ratings)
  • 4
    2% (2 ratings)
  • 3
    2% (2 ratings)
  • 2
    5% (5 ratings)
  • 1
    12% (12 ratings)

Reviews with Text

  • 99% (100)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 5, 2020

It's the best POD fulfilment company in the United States. Working with CustomCat for over 3 Years. Highly recommended to every seller! Pros: - Highly competitive base cost + shipping fee - Fast production time: normally ~1-3 business days, in peak season ~2-5 - Large product catalogue: tees, mugs, accessories, ornament, bags and 50+ types - Responsible policy: free replacement/refund for lost/defect/wrong packages - Excellent support: via email, FB group and even FB messaging to staff/managers - Powerful system: can upload 250 designs images, and generate over 1,000 products at once Special thanks to Michael, Alex, Joshua and Brett for the great help in these years!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2020

CustomCat is a fantastic POD partner! They generally ship faster than anyone else I've tried, and their quality is great. On those rare occasions when there is an issue with a product, they take care of it quickly.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 25, 2019

Customcat is best for fulfilled POD. High quality, low base cost and fast shipping. I really love Customcat. I would recommend my friends to Customcat. Thank you so much

Using app

5 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 11, 2019

if i could give them -5 stars I would. Unless you want to have to replace every item for crap print quality or terrible embroidery, hard pass on this one. theres pleny other POD companies that do quality work and actually QC thier products before shipping. This company has cost me thousands of dollars in replacements because of incorrect colors and just flat out embarssing work. in response to the comment below. the wrong embroidery color was only the final straw in literally every project being an embarassing mess. I am not new to the embroidery or POD worlds. the work you do is absolutely substandard.

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Hey this is Geena, we have been speaking for the last couple of weeks through support tickets. We understand your concern regarding the thread colors in the recent embroidery order. We do our best to make the design guidelines/embroidery rules readily available and have a standing offer for sellers to email any specific art files to our support team ([email protected]) to confirm that they are conducive to our embroidery standards. I also see that Brett has reached out to you. Hopefully we can come to some sort of resolution.

5 / 5 Share

Oct. 29, 2019

The customer service behind CustomCat is amazing. If you have any questions or difficulties they will help you and do so quickly and professionally. I'm amazed at the care that they extend to their customers. Thank you to the entire CustomCat team.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 8, 2019

Quick, easy, and fast service. All workers really make sure that the problems solved. Especially Brett.

Using app

About 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 5, 2019

The app is very poorly designed and not intuitive at all. I also did not realize that this is the same company as MyLocker. I've ordered multiple samples from them through Printify and the quality was terrible. They were the worst prints I've ever received.

Using app

About 2 hours

Total reviews

4

Average rating

2.3

5 / 5 Share

July 18, 2019

CustomCat is one the best print on demand company out there. I have being using them fulfil my faith based apparel products for years. I love their customer service especially Mr. mike who goes extra mile to help you out. Their app is user friendly. They have variety of product to pick from compare to other print on demand company. Their printing quality is great, and no complain from my customers.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2021

Custom Cat is by far the best fulfillment company I work with. They're better than Printify, Printful and all others. I'm working diligently on moving all things over. Great to work with, and easy to deal with. Turnaround is great, and they stand by what they do.

Using app

Over 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

May 10, 2019

Nice app, great service and if I need to choose it. I will do it again again and again. Thanks for reading my review

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2021

I have been an active user of Customcat for a couple of years. I am very impressed with the support, ongoing improvements, shipping times, addition of new products and community. Best POD out there. Updating this review 2 years later they are everything said above and more! They have worked really hard listening to seller and improving shipping, app and products. Communication is the key and they have it!

Using app

Almost 2 years

Total reviews

3

Average rating

3.7

5 / 5 Share

April 28, 2019

We have used this app since the start of our company in 2018 and they have been amazing. The customer service is what sets them apart from other companies because they are so willing to help. Thanks again guys!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2019

Great honor to be partnering with supplier. Really is super fast reasonable price with the seller...

Using app

8 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 26, 2019

This is the best app I ever used. I order a lot of products from Customcat. They have good products, quality print and customer service perfect. I want to cooperate and develop my business with Customcat

Store

P-BEST

Using app

2 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2019

This is the best app I ever used. I order a lot of products from Customcat. They have good products, quality print and customer service perfect. I want to cooperate and develop my business with Customcat

Store

Rosmugs

Using app

4 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2021

Best app in the world! Mr. Mike B is an amazing professional. Thank you sir, for walking me through the process and explaining how Custom Cat can help my martial arts school have more of an impact within the communities that we serve. Truly a God send for my school.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2019

customcat app is an easy app to use. Their customer service is great. i have being using customcat to fulfill me product for years. Mr. mike is very helpful and very patient to answer my questions. i personally recommend customcat 100%

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 11, 2019

Thanks JT for helping me setup my account. I'm excited to start using CustomCat as my print on demand partner.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2019

This app is super helpful and beneficial to my store. Mike is a great rep to have and is always a solution seeker!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2018

First off Merry Christmas and Happy Holidays to the awesome people working at CustomCat. I especially want to thank Mike for taking my call and fully educating me on the processes of print on demand. Mike listened very carefully to my questions and provided the answers in a very clear way. I am a graphic artist and new to the Print on Demand scene. I used to print via silk screen and used the post office as my shipping center. Fast forward to 2018 and thanks to CC, I can sit back and focus on designing artwork. With CC's affordable product prices and affordable shipping costs, I can now get rid of my warehouse and printing supplies. As a graphic artist this is the ultimate experience; all I have to do is draw, upload and let my marketing skills and CC do the rest. The value of my time being free to draw verses shopping for supplies and setting up the screens is definitely worth the monthly premium. Thanks again CC for doing the hard work and offering very low prices for the service.

Using app

4 months

Total reviews

1

Average rating

5.0