CustomCat: Print on Demand
Customcat - Print On Demand App | Top Rated POD...
Rating
4.5
feedback
100
chart
#1,226
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Dec. 12, 2019
Great app for fulfillment and good service . I think they give a good price for all product. Strongly recommend !
Nov. 11, 2019
if i could give them -5 stars I would. Unless you want to have to replace every item for crap print quality or terrible embroidery, hard pass on this one. theres pleny other POD companies that do quality work and actually QC thier products before shipping. This company has cost me thousands of dollars in replacements because of incorrect colors and just flat out embarssing work. in response to the comment below. the wrong embroidery color was only the final straw in literally every project being an embarassing mess. I am not new to the embroidery or POD worlds. the work you do is absolutely substandard.
Hey this is Geena, we have been speaking for the last couple of weeks through support tickets. We understand your concern regarding the thread colors in the recent embroidery order. We do our best to make the design guidelines/embroidery rules readily available and have a standing offer for sellers to email any specific art files to our support team ([email protected]) to confirm that they are conducive to our embroidery standards. I also see that Brett has reached out to you. Hopefully we can come to some sort of resolution.
Oct. 29, 2019
The customer service behind CustomCat is amazing. If you have any questions or difficulties they will help you and do so quickly and professionally. I'm amazed at the care that they extend to their customers. Thank you to the entire CustomCat team.
Aug. 5, 2019
The app is very poorly designed and not intuitive at all. I also did not realize that this is the same company as MyLocker. I've ordered multiple samples from them through Printify and the quality was terrible. They were the worst prints I've ever received.
July 18, 2019
CustomCat is one the best print on demand company out there. I have being using them fulfil my faith based apparel products for years. I love their customer service especially Mr. mike who goes extra mile to help you out. Their app is user friendly. They have variety of product to pick from compare to other print on demand company. Their printing quality is great, and no complain from my customers.
June 10, 2021
Custom Cat is by far the best fulfillment company I work with. They're better than Printify, Printful and all others. I'm working diligently on moving all things over. Great to work with, and easy to deal with. Turnaround is great, and they stand by what they do.
May 10, 2019
Nice app, great service and if I need to choose it. I will do it again again and again. Thanks for reading my review
March 18, 2021
I have been an active user of Customcat for a couple of years. I am very impressed with the support, ongoing improvements, shipping times, addition of new products and community. Best POD out there. Updating this review 2 years later they are everything said above and more! They have worked really hard listening to seller and improving shipping, app and products. Communication is the key and they have it!
April 28, 2019
We have used this app since the start of our company in 2018 and they have been amazing. The customer service is what sets them apart from other companies because they are so willing to help. Thanks again guys!
April 28, 2019
Great honor to be partnering with supplier. Really is super fast reasonable price with the seller...
April 26, 2019
This is the best app I ever used. I order a lot of products from Customcat. They have good products, quality print and customer service perfect. I want to cooperate and develop my business with Customcat
April 26, 2019
This is the best app I ever used. I order a lot of products from Customcat. They have good products, quality print and customer service perfect. I want to cooperate and develop my business with Customcat
March 1, 2021
Best app in the world! Mr. Mike B is an amazing professional. Thank you sir, for walking me through the process and explaining how Custom Cat can help my martial arts school have more of an impact within the communities that we serve. Truly a God send for my school.
March 17, 2019
customcat app is an easy app to use. Their customer service is great. i have being using customcat to fulfill me product for years. Mr. mike is very helpful and very patient to answer my questions. i personally recommend customcat 100%
Feb. 11, 2019
Thanks JT for helping me setup my account. I'm excited to start using CustomCat as my print on demand partner.
Jan. 28, 2019
This app is super helpful and beneficial to my store. Mike is a great rep to have and is always a solution seeker!
Dec. 20, 2018
First off Merry Christmas and Happy Holidays to the awesome people working at CustomCat. I especially want to thank Mike for taking my call and fully educating me on the processes of print on demand. Mike listened very carefully to my questions and provided the answers in a very clear way. I am a graphic artist and new to the Print on Demand scene. I used to print via silk screen and used the post office as my shipping center. Fast forward to 2018 and thanks to CC, I can sit back and focus on designing artwork. With CC's affordable product prices and affordable shipping costs, I can now get rid of my warehouse and printing supplies. As a graphic artist this is the ultimate experience; all I have to do is draw, upload and let my marketing skills and CC do the rest. The value of my time being free to draw verses shopping for supplies and setting up the screens is definitely worth the monthly premium. Thanks again CC for doing the hard work and offering very low prices for the service.
Dec. 14, 2018
Very good variety of products at reasonable prices and excellent customer support from Mike and the staff.
March 11, 2019
Update: Company stating it was our design rather than their quality standards. These same designs have been printed by several other print partners with no lack of quality. Customcat misprinted each item and the embroidery was pathetic. The replacement order had new issues that the first did not. Double printing our logo in one location is not an issue with our design as they say. We followed the exact positioning guidelines & yet this issue still occurred. If they had any quality control process in place these inconsistencies would have been caught prior to shipping. If opaque areas of our design were an issue, AGAIN quality control could have flagged this prior to printing. This could've been as simple as contacting the customer to give them an opportunity to modify their design. If we could add pictures we would. Placing the blame on the customer is ridiculous. Own your faults so you can fix/prevent this going forward. Buy a new embroidery machine, the one you have results in blocky childlike handwriting. Unbelievable that you can stand behind what you produce. __________Original Review Below__________ Placed a sample order before launching products on my store. The order took nearly a month to arrive! The print quality is awful. They must not check their products before shipping them to customers. The embroidery on the hat looked like a child's handwriting. The DTG shirts both came out botched. One had a misprinted line outside of the design area & the other duplicated the logo. You would think maybe this is a onetime flaw? No, they sent a reorder and it was just as bad, worse even. Both shirts had printing flaws in the same location as the first order and additional locations. The hat came out just as hideous as the first one. Absolutely terrible. So glad we didn't trust this company with our customer orders. We've had the same designs embroidered, printed & fulfilled by Printful & Printaura. The work by Printful & Printaura is flawless everytime. I cannot believe the lack of quality that Customcat produces. Why Shopify endorses them is beyond me. I would not use this company again if I was paid to. I don't recommend using this company to dropship your designs. If your customers receive the quality we did you will lose that customer guaranteed.
Hi. I am sorry you did not enjoy your experience with us. Just as we discussed on the phone before you left this review, this was not an issue with CustomCat, but rather your design that you submitted to us. We explained to you not to use opacity in designs you are offering on the performance / 100% polyester. We also discussed your decision to use custom placement and positioning the art as opposed to leaving the positioning is standard default or choosing left chest default. If you are in the 2% of CC users who deviate from the standard location by telling the system to print in the “ custom position”, then you run the risk of it being different than the 20,000+ other shirts that ship on a daily bases who use the default, or standard print location ( not custom positioning).