All reviews

Rating Breakdown

  • 5
    95% (1,900 ratings)
  • 4
    3% (62 ratings)
  • 3
    0% (10 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (24 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

April 9, 2020

I am adding more stars as after inital review I was contacted immediately and issue was solved in most professional matter by Rishabh. Now just waiting for the feature of removing the button after successfully sending email and I can put 5 stars. I actually like the app, but I am having a problem with pop up not fitting to my screen and therefore cannot see the link to close the popup link under the button. I have contacted the support via chat but reply has been "works for us with same resolution and browser". That is awesome news for you, but what if one of my clients sees it the way I do. They will get VERY frustrated as they cannot close the pop up and see if their email was successfully sent. So 2 stars for support!

Using app

5 months

Total reviews

5

Average rating

3.8

Developer Reply

Hi Tytti, Thanks for your review. I am really sorry your support experience was not good. "Works for me" is not a solution and we will pass on this feedback to our support team. I will personally help you with your support request. -RT

5 / 5 Share

April 6, 2020

Absolutely essential app for shopify stores if you don't want to lose sales because of temporary out of stock of certain products. Very responsive support and documentation.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

April 6, 2020

I had previously used a different version of the back in stock app, which was more expensive and had less features. I installed this application and it allowed me to notify more customers in many more ways than the previous alternative. I would definitely recommend. Simple to setup and good support team too. Many thanks.

Store

SHRINE

Using app

About 1 year

Total reviews

4

Average rating

5.0

1 / 5 Share

April 3, 2020

joke of an app didnt give us a free trial! support was awful! and refused to give us a free trial! dont download

Using app

32 minutes

Total reviews

34

Average rating

2.3

Developer Reply

I am sorry you are having issue with that app. We are trying our best to provide support to every customer. Due to current health situation we are getting lot of support requests. I would still like to help you. Please send me an email at [email protected].

5 / 5 Share

Feb. 28, 2023

We have a large selection of organic food products, and with supply chain issues we are seeing our inventory fluctuate. Our customers want to know what we know about timing of when items will back in stock. This app very useful and easy to set up with important features. Customers have shared that they appreciate getting alerted when the products they want are available again. We recently refreshed our theme and design, and the support team here did a great job of re-integration in a timely way. Thanks. We would recommend this app to Shopify customers.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2020

This app has really helped us boost sales and eliminate hours of manual restock emails that we had previously been doing. Excellent support too!

Using app

Almost 3 years

Total reviews

9

Average rating

5.0

Developer Reply

I am glad the app is helping you grow your sales. Please let us know if you need any further help. We are also looking forward to hearing any feature suggestions you might have.

5 / 5 Share

Oct. 25, 2021

Been using this app for years and it's amazing. I changed to a new theme and needed support getting it instantlled,and I have to say the live chat support was 5 stars. They responded in a few minutes and fixed alignment issues and helped me tailor the app to my needs. Highly recommend

Using app

Almost 4 years

Total reviews

7

Average rating

5.0

Developer Reply

I am glad you liked our app. Let us know if you need further help or have a feature suggestion.

5 / 5 Share

March 18, 2020

Great app, very easy to use and customise. Great customer service with quick response and helpful tips.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review. Let us know if need any help. Feel free to reach out to us for any feature requests.

5 / 5 Share

March 18, 2020

I've tried so many apps that almost give up trying until I installed Back In Stock ‑ Restock Alerts and chatted with support to help me out. It was faster than I expected. I highly recommend it. Install it and chat with them, they will 100% help you

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 14, 2020

Fast customer service and great addition for my online store! We just started using the app and are excited to put it into action!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review. Let us know if you need any help. We are here for you.

5 / 5 Share

Jan. 9, 2021

I love this app, it's a must for my website. It really pays for itself. And the customer service is fast and phenomenal.

Using app

About 3 years

Total reviews

26

Average rating

5.0

5 / 5 Share

March 12, 2020

great support. works with klaviyo. so far so good. was able to capture and send from klaviyo. quick

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

I am glad your problem was solved. Feel free to reach out to us if you need further help.

5 / 5 Share

March 6, 2020

Wow. Incredible service, waited a couple minutes for agent to come online and then he helped with EVERYTHING. Thank you, highly recommend.

Store

Jibs

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the review. Looking forward to how your sales grow with the help of the app. Let us know if you need any further help.

5 / 5 Share

June 27, 2020

Definitely increased my conversions since installing, and works well without issue. I think definitely worth the price if you have the traffic to justify it.

Using app

Over 1 year

Total reviews

18

Average rating

5.0

5 / 5 Share

May 12, 2020

This app, bar-none is the best for back in stock alerts. The functionality is more advance than most, all while having a clean UI. I've worked with MANY apps available for Shopify and simply put, the support for this app is the most prompt and thorough of them all. Even better, they have worked on implementing features for us as well as fixing any bugs within short order. [Update] Wanted to add to this review because they continue to show amazing support. Check out their Custom Pricing - Discounts app as well.

Using app

4 months

Total reviews

12

Average rating

4.8

Developer Reply

Thanks for the amazing review. We love supporting our customers in any way possible. Let us know if you need further help.

5 / 5 Share

March 3, 2020

Very useful app and the customer service is very helpful and instant! Definitely recommend to any beginners interested in Shopify

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 15, 2020

so far so good and customer service has been really helpful. will continue using and see how it goes but still on the free plan

Using app

Almost 2 years

Total reviews

4

Average rating

4.8

1 / 5 Share

Dec. 23, 2019

Avoid this app if you are running a serious business! Their service completely disappeared from our app dashboard before our major product launch, since we were relying on this service- we had to delay product launch until they fixed it. Reluctantly, we gave this service another chance after they offered us a discounted price. Today, their system sent out false notifications to our customers because the inventory count on some of our items went from 0 to -1 (NEGATIVE ONE) We now have to spend HOURS telling our customers that the notification they just received was a false alarm. No way to put those customers back on a notify list, to make things worse, we are sure our customers lost faith in the notify feature all together at this point! Using this app was a devastating hit to our new business.

Using app

2 months

Total reviews

2

Average rating

1.0

5 / 5 Share

Nov. 6, 2019

Really good app. Very useful. I am able to see an uptick in customers and revenue within a few days.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your great feedback. Have a great business with Back in stock and let us know for any support anytime. Thank you

5 / 5 Share

Nov. 5, 2019

Loved the fact that they have options, including Facebook messenger, on how we notify our shoppers. I dont think other apps provide so many notification options

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your words. We really have great options in app for our customers. Have a great Business with Back in stock and Let us know in case of any support needed