Customer.guru Net Promoter NPS

June 12, 2023

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot ([email protected]). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying. Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them. I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.

Aug. 9, 2022

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????

July 14, 2021

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.

Jan. 6, 2021

So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us

Dec. 9, 2020

easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature

Nov. 13, 2020

This app was so helpful and useful! It was straight to the point and even had a step by step for how to integrate to Shopify. LOVED IT! Check out my testimonials page on my site www.TheRealBossyApparel.com

Nov. 11, 2020

Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends

Nov. 3, 2020

Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design

Oct. 26, 2020

An excellent summary of insights and a good overall indication of product and service to help continuously improve.

Oct. 21, 2020

I really love the customer support! They helped me figure out some tech issues right away! I can only recommend

Oct. 7, 2020

This app helps me check customer experience and make additional changes based on these data. Very useful for my store. I'd recommend it to everyone, especially the new comers

Oct. 1, 2020

Useful and simple..does the job. Creating surveys is a fast process. Highly recommend to everyone running an online store

Sept. 22, 2020

I've had a good experience with this app. Creating surveys is super easy and fast. Nothing to complain about

Sept. 21, 2020

I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks

Sept. 17, 2020

This app helps me with understanding customer experience better and make consequent changes in my store. Happy customers are my priority

Sept. 8, 2020

The app has a great potential!! Understanding customer experience is crucial when running a business...loving this add-on!

Sept. 3, 2020

Nice app. It's an easy way of getting feedback from customers. Also, the customer support is great!

Aug. 24, 2020

I really like the app. It's got easy setup and nice analytics. Recommendable for anyone who cares about good customer support

Aug. 19, 2020

Excelent app, it lets you be on top of your costumers experience. We use it with the slack integration, which makes it very accesible in terms of data.

Aug. 18, 2020

Nice product for tracking reviews of our customers. Enables me to quickly respond to any complaints.