Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.6
feedback
66
chart
#4,479
All reviews
Review RSS Feed
Aug. 9, 2022
Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????
July 14, 2021
Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.
Jan. 6, 2021
So far it is very easy to use. VM of the website is better ands resulted in a better user interface for us
Dec. 9, 2020
easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature
Sept. 21, 2020
I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks
Aug. 19, 2020
Excelent app, it lets you be on top of your costumers experience. We use it with the slack integration, which makes it very accesible in terms of data.
Aug. 14, 2020
Easy to configure. Working in less than 5 min. Great app for improving customer experience in our online store.
Aug. 7, 2020
We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company. A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.
July 19, 2020
Easy to start using, great for understanding your customers' thoughts on your store. Expensive, compared to other apps.
July 18, 2020
Great app, helping us to develop better relation with clients. User friendly and easy to configurate.
July 8, 2020
Straightforward, good UX. Would recommend to others, I especially liked the simplicity of the analytics. Y
July 7, 2020
I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.
Hey Nic, I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best. For others reading this: * you can unschedule email surveys in Advanced settings > Scheduled surveys * you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time * there are 2 locations shown next to every customer review: a) the shipping location customer entered when placing their order and b) location based on the IP address of customer's device when they wrote the review. Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection. * when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans. If you have any other questions, please email [email protected] directly, we're happy to help!
April 3, 2020
PEnding to use it more! But until now is okey! I like it, it's super intuitive and friendly to set up
Dec. 6, 2019
Very easy to use app to start our NPS program on our wholesale business. Configuration is quick and we are now collecting scores! Pretty hyped with our NPS scores goals and implementation
Nov. 12, 2019
Simple and efficient! It is a great tool to measure customer satisfaction and be create reactive customer service with dissatisfied customers. Also a good way to measure the brand sustainability.
Feb. 23, 2019
muy bueno, seria bueno que dejaran hacer mas preguntas, para asi tomar mas medidas en el mejoramiento de los procesos
Nov. 26, 2018
I love using this app for my business because I get insight from customers that is honest. If they give me a low score, I can reach out easily to fix the issue and when they give me a high score with comments, it's there for everyone to see...encouraging more customers.
Aug. 27, 2018
Tried several feedback apps, but most of the reviews receiving from Customer.guru!
Sept. 22, 2018
Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews. Thanks!