Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.5
feedback
195
chart
#2,834
All reviews
Rating Breakdown
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Aug. 14, 2020
Easy to configure. Working in less than 5 min. Great app for improving customer experience in our online store.
Aug. 13, 2020
Amazing app that helps me keep my customers happy. Getting feedback from them is easy and very efficient for the growth of my business. Great job!
Aug. 11, 2020
This app is super easy to install and configure. Getting feedback from customers is thanks to it really simple.
Aug. 7, 2020
We love hearing customer reviews, good or bad, so collecting feedback via this app helps us to become a better company. A lot of our orders are bespoke which can take upto 28 days to fulfil, so it would be nice if we could change the scheduling of the automated emails to better fit our style of business.
Aug. 3, 2020
Very nice and practical app. Hearing about customers' experience and having a possibility to make changes in my store according to their feedback is really important to me. This app makes this process much easier.
July 30, 2020
Muito bom, o aplicativo tem me ajuda a entender melhor meu público e com isso criar um relacionamento duradouro.
July 30, 2020
This is a very good app for starting a business! Getting feedback from customers is essential for me and I can get it easily thanks to this tool! It's also very easy to set up
July 28, 2020
Great app!! I especially like the simplicity - it is really easy to navigate through. Highly recommend it!
July 19, 2020
Easy to start using, great for understanding your customers' thoughts on your store. Expensive, compared to other apps.
July 18, 2020
Great app, helping us to develop better relation with clients. User friendly and easy to configurate.
July 8, 2020
Straightforward, good UX. Would recommend to others, I especially liked the simplicity of the analytics. Y
July 7, 2020
I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.
Hey Nic, I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best. For others reading this: * you can unschedule email surveys in Advanced settings > Scheduled surveys * you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time * there are 2 locations shown next to every customer review: a) the shipping location customer entered when placing their order and b) location based on the IP address of customer's device when they wrote the review. Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection. * when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans. If you have any other questions, please email [email protected] directly, we're happy to help!
June 24, 2020
This app is great for getting feedback from customers. I really like the design and simplicity of the app. The only drawback I see is the pricing offer - I miss an option between the free one and the $50 one - I would appreciate an alternative of survey up-to 200 customers.
June 20, 2020
Expensive and why do I have to do 100 characters? and why do I have to do 100 characters? and why do I have to do 100 characters?
June 19, 2020
very easy to use, but i wish they had an app to monitor everywhere. but despite that, it is very practical
April 18, 2020
Nice little app. Easy to install and use. Would recommend to any small site starting up and wanting to create a good impresion.
April 15, 2020
simple and works pretty well. I was looking for a solution that works in Brazil and can be submmited by email.
April 3, 2020
PEnding to use it more! But until now is okey! I like it, it's super intuitive and friendly to set up
Dec. 8, 2019
Love the simplicity of the survey email. Just installed this, but it's awesome they have a free plan. Thanks!
Dec. 6, 2019
Very easy to use app to start our NPS program on our wholesale business. Configuration is quick and we are now collecting scores! Pretty hyped with our NPS scores goals and implementation