Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.5
feedback
195
chart
#2,828
All reviews
Rating Breakdown
Review RSS Feed
Nov. 12, 2019
Simple and efficient! It is a great tool to measure customer satisfaction and be create reactive customer service with dissatisfied customers. Also a good way to measure the brand sustainability.
Aug. 22, 2019
Nice way to receive reviews and allows you to have your testimonials posted right on your website. Don't understand the star score, we have all but 2 10/10 ratings but it says 3/5 stars?
April 2, 2019
I like the simplicity. The only think is missing that the merchant cannot respond directly to the detractor so it is visible.
Feb. 23, 2019
muy bueno, seria bueno que dejaran hacer mas preguntas, para asi tomar mas medidas en el mejoramiento de los procesos
June 6, 2019
This app is great. I like the fact that it is simple to use and I can have my reviews on my website. I really enjoy receiving feedback from my customers. Once you set it up you don’t have to worry about it.
April 10, 2019
Very powerful and simple app, a great way to hear and understand the customer experience in our service level!!!
Nov. 26, 2018
I love using this app for my business because I get insight from customers that is honest. If they give me a low score, I can reach out easily to fix the issue and when they give me a high score with comments, it's there for everyone to see...encouraging more customers.
Oct. 25, 2018
Great App, but expensive, if you would have a plan for $15 for 100 surveys, following a $25 plan for 300 surveys, then you will be the king of NPS for Shopify stores, but we already pay around $400 dlls a month for Freshdesk, Freshchat, Agorapulse, Review Apps, etc etc, and we have online 1 month. Please take in account all our comments. I hope you can offer a great deal for Shopify customers. Thanks
Oct. 10, 2018
Not worth it for the price, not by a mile. They also don't let you post reviews that aren't positive, tried to post several times and now I'm actually having to be careful with my not positive wording to be able to review.
Sept. 3, 2018
Great app very pricey for small start-up business. Need a plan for under <1000, would love to continue to use it.
Aug. 27, 2018
Tried several feedback apps, but most of the reviews receiving from Customer.guru!
June 26, 2018
Ainda estou finalizando algumas configurações. Estou com altas expectativas!!
June 22, 2018
If you really want to validate your store and your service this is the best way to do it. One simple question with great power, delivered and automated by a great APP full of options.
Sept. 22, 2018
Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews. Thanks!