Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.6
feedback
66
chart
#4,479
All reviews
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Aug. 7, 2017
Great app. The only reason I can't give it 5 stars is the price. It would be better if there were a pricing tier between the free level and the USD50/month for 1,000 surveys.
Aug. 3, 2017
Very well made app and love that there's a free option to settle in before committing to the big bucks.
Aug. 2, 2017
Super simple NPS implementation at a great price point with clean integrations.
Jan. 17, 2018
App is working well. Support may be slow sometimes but overall helps you understand what's going on.
June 21, 2017
Muy buena, obtienes comentarios de tus clientes, que te ayudan a mejorar tu servicio.
June 19, 2017
Awesome experience. Works flawlessly and has helped with our customer retention.
May 22, 2017
Super fast results. I was barely questioning the pricing plan two minutes into installation when i received about 10 reviews instantly.
May 15, 2017
This app is really very good and useful. We'll know what our customers think about our services and products instantly. Keep it up !
May 10, 2017
So far, so good. Only been using it for a few hours. Would like to have a way to import ratings and comments from our previous system. And would like the ability to customize the embedded feedback wiget look and feel to better match our branding.
May 4, 2017
Very impressed so far. Great integration with our website, instant validation!
April 25, 2017
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.
April 4, 2017
love it so far, I've had it for about month and have been getting feedback.