Customer.guru Net Promoter NPS
Track segmented Net Promoter Score with e-mail surveys
Rating
4.5
feedback
195
chart
#2,828
All reviews
Rating Breakdown
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June 1, 2018
This is an awesome FREE app that allows you to continuously track and monitor customer satisfaction. Set-up is EASY!
May 31, 2018
Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!
May 30, 2018
We are still very small (under 100 customers). We did get about a 10% feedback rate. What was nice was that when I ran the app I did get responses from my happy customers, which was a nice thing because we got a couple of new reviews for the site. At this point, it's not financially worthwhile to upgrade to the paid version but I would definitely consider it when the site is making enough to justify it! One thing I will say is that I had a technical request and it was resolved relatively quickly. So, thank you, Juraj.
May 22, 2018
great app! only thing is there is no way to deal with some bad review, sometimes people don't know what they do( we are hobby shop, customer purchased a model kit by themselves but turns out he has no skill to build the kit, then they give us bad review said much harder than what they expected, but that's not our problem), and sometimes some people just want to make your online store down, if we can easy to deal this kind of situation, I think all the website owner will love this app. So far, there is no such app can help store or online website to deal with this situation.
Nov. 5, 2019
Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...
May 22, 2018
I've installed the customer guru the moment I've opened the shop. I didn't know it's full potential until about 6 months into our existence. You can get a feedback not only from your online customers but also those that visit your shop in person. On top of that you can add their feedback onto your website following very clear and easy instructions (trust me I'M NOT an IT guru). The app sends questions to your customers, which you can edit. And if they don't respond they get a reminder (you can set this up as you wish). When you get the feedback back, you can see who was it from, what they bought which helps in establishing what to change and what you do right. Customer service excellent and easy. Highly recommended!!
May 22, 2018
Fantastic app for making sure you are doing everything you can to have happy customers. Highly recommend. Cotswoldhipster.com
May 11, 2018
Finally i found a Customers review app. Everybody try this app this is a very cool app :)))))))))))
May 8, 2018
We upgraded to their paid plan for over 1000 emails which we don't need as we barely have 200.These was done was out of the 5 free emails one was a classified as detractor as the customer did not want to do this surveys so it's classified as 0/10 detractor which is negative. Then after upgrading walla it's still happening that those who do not want to make a review is classified as 0/10 detractor which does not make sense as the person's order even got upgraded shipping and delivered within 2 business days instead of the standard 12-20 business days delivery. Then our option is to contact or reply to the customer?????????/ They want you to email them before posting a negative review on but their message thing keeps closing before you finish...
April 4, 2018
great tool to understand the NPS and segment customers based on their response.
April 3, 2018
Awesome app. Would suggest a little bit more customization of the email template for better branding, CSV export of data, and NPS by segment rather than just the graphs.
March 26, 2018
so easy to use the responses from clients is great to help improve everything
March 23, 2018
Great Product, just setting it up now. Very user friendly interface, easy to get up and running.