Custom Pricing: Wholesale B2B

June 22, 2020

I did have some technical issues because I had too many different apps previously. This caused conflict with BOLD custom pricing, which was very annoying. I contacted the support team many many many times and talked with Aryan, Kirtana, and Naman through live chat. Live chat was a very supportive tool to communicate with the team. They were always trying to solve the problems and make me comfortable. It took a little while to solve the problem due to heavy queue. Overall, I am happy with the result and the hardworking support team! Thanks, team! especially Aryan - I've been looking for you many times.

June 19, 2020

Great app, helped me get the discounted volumes that I wanted. In addition I have received an exquisite personal treatment by programmers Gursharandeep and Brenda who manually installed the app in my complex theme!

June 17, 2020

If you're looking for a discount app that can work across a full collection, this is the app for you. I had some problems getting started but Naman and their colleague's Mayank and Kelsey were there instantly and didn't stop until my needs were met. There are a lot of crummy apps out there, this is not one of them.

June 25, 2020

Naman strikes again! Great support, guys. The app is amazing. BUT the support (Thanks Naman!) is incredible. I will keep using all your apps, Custom Product will be the next one! Thanks, Naman! And all you from BOLD.

June 4, 2020

Using Quantity Breaks feature on Bold Custom Pricing, works as it says, although I wish there was an option to create pricing breaks for a group and edit per product, rather than create groups for each product. Carter deserves a 5 star for his help!

June 3, 2020

Thank you Kirtana for the fast administration and install, i think you are the best! :) The app is now working super well!

May 27, 2020

Its my first time i use this app, had some difficulties in installing the app to my website, but thank god for the live support they have, i was talking to Priyanka in the live chat, she help me to do everything very quickly and gave me some advices how to control the app. Its a great support definitely gonna purchase the app

May 26, 2020

I use this app for both of my websites and I really like it. Very easy to use and the customer service is great! Thanks Jade!

May 25, 2020

Horrible customer service. The app wont express install and it required me to open a staff account for their team to install, then i reached out but no feedback at all. I cant get a hold of them. I will change the comment once i get help.

May 25, 2020

Experts failed to install the app. Twice. The support was lackluster. Tier I support was completely useless. App was buggy and wouldn't integrate with Streamline, our theme of choice. Had to regenerate subscriptions each time you wanted to change your pricing. We didn't want to use the wholesale pricing feature, we wanted to have custom prices for Members that we setup with Bold Memberships. But nope. No such luck. Our workaround is to create a product that is public-facing, duplicate it, tag it with a special 'Member' tag, create a 'Members-only' collection and show this only to members. Pain in the ass, but it works.

May 22, 2020

Thanks Vighnesh! Helped me solve my issue within a few minutes. Bold has really helped when it comes to my separate site for wholesale/ distributors.

May 22, 2020

Guri, Harry and Zach are very professional and helped my team throughout the entire set-up & customisation process. They're able to meet my team's requests well & fast. They've been an invaluable asset to my team. Much thanks again.

May 20, 2020

They've made improvements over time that make this the best pricing tool on Shopify. So easy to use. Gets the job done. And extremely responsive support. I recommend you give them a try.

June 10, 2020

Mayank was awesome, and very patient with me. Bold support is excellent every time, even if it takes multiple calls to get us to understand how things work with other apps. Love these guys.

May 14, 2020

I added this app to help with tiered wholesale pricing for our store. It does exactly what I need it to do, and it's very user-friendly. Brenda helped me get it set up super quickly too!

May 14, 2020

Still in testing right now but so far I like the features. I worked with Carter on chat and he was very helpful.

May 14, 2020

Great app and great customer care, especially Rahul, He is very patient and quick awith his answers.

May 9, 2020

This app is so crucial with our business - we are doing 6 digit revenue in monthly sales and growing at 300% MoM Unfortunately, months of months of issues with checkout - the wholesale application is rampant with bugs. Wholesale price randomly does not apply to orders. Our customers will therefore either abandon the cart or we would have to refund them manually. It's very annoying especially as a rapidly growing business that this app cannot do its simple job. It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc. As another reviewer mention - It does NOT work with Shopify discount codes. SO a lot of times will have to create an order manually just to apply a special discount code/credit that we issued. Basically, for whatever reason, our customers will order X amount and the pricing will revert back to regular pricing without any wholesale price breaks applied as it should have. Can you imagine, having to tell customers on your IG DM to "please try another browser or redo the order in private browsing and get back to us if it works - if not we will create the order for you manually" NOT A VERY DEPENDABLE APP AND WE ARE LOOKING FOR AN ALTERNATIVE AS WE WRITE THIS.

May 8, 2020

Before installing this app and wasting your time, make sure you read BOLD's documentation, especially this article: https://support.boldcommerce.com/hc/en-us/articles/115005305726. There are some significant, deal breaker type limitations with all versions of this app. The most recent version, Version 3 has the following limitations according to the page linked to above, and confirmed by their live chat support: It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc. It does NOT work with Shopify discount codes. It is NOT compatible with some inventory management apps. Draft orders remain in your Shopify admin after a customer has checked out. I wish I had known these things upfront, which is why I'm posting this review so it will hopefully help others before they waste their time if any of those things are deal breakers like they are for me.

May 1, 2020

This app is great and after a recent theme change, Carter helped me get it working again. I love this app and need to take the time to set up more products using it because it works