Custom Pricing: Wholesale B2B
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Perfect customer service & technical support. They always solve my issues very fast. They usually are with you and keep communication until the problems solved. I really like the way they take care my problems. Thank you Bold team.
Epic thanks to Gursharandeep for solving and making sure all the problems are corrected. Now, the app's working as it suppose to be. Thank you for the personal help.
I needed some assistance with a specific feature of an app and was very desperate to get this done. I had previously had a few other issues with the app that made my trial expire and Chintan was amazing! Not only did Chintan walk me through the steps, Chintan went the extra mile in adding the missing feature immedietley! Seriously great work by Chintan!
Bold team (Abhi, Brenda, and a number of others) have been very helpful getting the app set up and running. so far, so good - should be a great tool for wholesale cusomers.
Been using Bold apps for years on various websites. Daniel and the whole team at tech support is awesome for any small issues that pop up. Great apps all around!
These guys have the best customer service. We are in the process of replacing all of our apps with the Bold suite. They work very well, if there's ever an issue their technical team will get it resolved lightning quick.
This app has been awesome for our company and today when I reached out to get help with a issue the team of Mayank & Brysen got the issue handled very quickly so I could get back to helping my customers!1 THEY ARE AMAZING!!!
Hi there! Thank you so much for the kind words; we're so glad to hear that our app specialists were able to work with you and get everything sorted out with Custom Pricing! So sorry you ran into some issues in the first place. We're always here to help! So please don't hesitate to reach out if you need anything else. :-)
Love this app! It works great & Kelsey was extremely helpful at getting everything loaded & all of the questions we had.
Hi there! Thank you so much for the review; we're so glad to hear you're loving our app, and that Kelsey was able to help you by answering any questions you had. Please don't hesitate to reach out if you need anything else.
Priyanka was super helpful in helping me turn off my subscription when I was having issues. Will definitely give it a try again once they have fixes to the issues I was having with the app.
Hello there; we're really glad to hear that Priyanka was able to help you out in getting the subscriptions turned off that you needed to. We're so sorry to hear that you ran into some issues with the app; we certainly hope we can get that resolved for you very soon. Please don't hesitate to reach out if we can help with anything else in the meantime.
I love how Kelsey work with Customer. Super kind, patient and helpful!! and also love this app managing complex pricing structure in a very simple and easy way
Hi there! We're so glad to hear that you were able to work with Kelsey to get everything sorted when you reached out to us. We're also happy to hear that you're loving our Custom Pricing app to manage your pricing structures! Please let us know if we can help with anything else.
Installed Bold Quantity Breaks on our site csb-battery.ca Brenda returned my call promptly and new exactly what need to be done to get our site up and running with the app. The Bold Team did the install and it was done in less than two hours. So far it works great. Michael csb-battery.ca
Hi Michael, Thanks so much for taking the time to leave us a review, and for providing your website so others can see it in action! Brenda is a hard worker and such a kind person; we're glad she was able to speak with you over the phone and work with you to get Quantity Breaks appearing on your site just how you wanted. Please let us know if we can assist with anything else!
The app does what it promises, yet I'm more impressed by their customer service. They helped me out with EVERYTHING and at a very rapid speed as well. Big shoutout to ma boy Eric, he solved all of my problems!
Hi there! Thanks so much for the review; we're really glad to hear that you're enjoying the app, and our awesome customer service team! We strive to offer top-notch support, and we're glad that's what you received. :-) Eric is an absolute gem, and is amazing at what he does. We're glad you had the pleasure of working with him! Please let us know if we can help you with anything else going forward!
Customer service provided by the bold team is very impressive. Super responsive, super helpful - very happy with this application. Shoutouts to Guri, Michael, Tim and Nick !
Hello there! Thanks so much for the kind words; we're really glad to hear that the team was able to work with you and get everything working as it should. We're happy to help again if you need anything else! Please don't hesitate to reach out again if you need anything. :-)
Chintan did a great job helping up work through some of our configuration problems. The bold team has always been available when we need them.
Hi there; we're glad to hear that Chintan was able to help you out with the configuration! Sorry you had those problems to begin with, but we're happy to hear that you've been able to rely on us consistently when you need help. Please let us know if we can help with anything else. :-)
Brilliant app for applying quantity prices breaks. Nirav at Bold did a superb job in helping us integrate the app with the Product Options app to give us a really flexible and user friendly interface. Well done Nirav! Top class!
Hi again! So glad that you've been enjoying our Quantity Breaks addition with Custom Pricing as well. :-) Nirav is a rockstar - glad he was able to assist you with integrating the two apps!
The app is really easy to use and helped us to allow wholesale customers to see the same customized front end. Online chat is super quick and useful in getting our questions answered. Thank you Chintan for your help!
Thanks very much for taking the time to leave us a review! We're glad to hear that you're enjoying our app, and you were able to take advantage of our live chat feature to get your questions answered! Love your wide array of products, especially the digital accessories!
Really great app! Very easy to set up tiered pricing at a percentage off or a fixed price (which is what we use). The Bold team had to manually install the liquid code for us because our theme is more complex but they work tirelessly to get it functioning for us and we're happy with the outcome! Especially want to thank Rajni for her excellent customer service with helping us get this app installed and working properly for us! I definitely recommend the app if you'd like to offer a tier discount to different wholesale levels.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you're finding it easy to use the functions of Custom Pricing in order to set up your tiered pricing discounts. We're sorry if you had some trouble with the installation to begin with! Unfortunately, with so many themes it can be difficult to get the code right with our automatic installer on the first try, which is why we have a team of installers who are always ready to get things working properly on your store. :-) Thanks so much for the recommendation! Please don't hesitate to reach out again if you need any other assistance
Rajni via live chat helped us out tremendously! I would highly recommend this app if you need custom pricing for wholesale customer accounts.
Hey there, thank you for leaving us a review! We're so glad to hear that Rajni was able to assist you over live chat; it's great to hear that you're enjoying the app! Thank you for the recommendation. :-)
The app seemed pretty straightforward and it worked as expected, but I probably messed up at the initial setup process because some errors just had to pop up along the way. Fortunately, I came across Jennifer from the support team and she was SPLENDID! Just can't say enough great things about her. She escalated my concerns speedily which eventually led to a quick resolution. But aside from that, her interpersonal skills were impeccable. The customer service experience was a rarity in the best of ways. If it was possible to choose a chat personnel, I'd definitely default to Jennifer. lol But if everyone from Bold Apps were as marvelous as her, then that means all the best for people who support their apps. :)
Thank you so much for the kind words and the great review! Jennifer was so happy to read it; I'm so glad to hear that she was able to make your experience such a great one, and show you our world-class customer service. :) Sorry to hear that you had some errors when first starting to use the app! It can definitely be difficult to get set up with a new app, but I'm glad that everything was sorted and is now working how you want it to! Great use of your blog, by the way, and very cool survival kits. I'll definitely need to get one; it's not something I've thought about enough!
We added this app to Shopify to provide our best customers with additional discounts. Unfortunately the app stopped functioning properly. Without a request, it looks like Bold Support logged into our website, created custom orders, but nothing was communicated. Called Support, waited for 15 minutes and then robot told me to call back later. Support contacted me very quickly to help resolve the issue. Will update once issue is resolved.
Hi there, I just wanted to apologize for the less-than-exceptional experience you have had so far with our support - that's certainly not what we want for our merchants! It looks like our support specialist, Guri, has been in contact with you and was able to get the issue fixed on your theme after doing some testing and making necessary changes. We hope that everything is working on your end; could you please let us know if you're experiencing any other problems? We'd love to get everything solved for you!
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