All reviews

Rating Breakdown

  • 5
    81% (869 ratings)
  • 4
    7% (73 ratings)
  • 3
    2% (18 ratings)
  • 2
    1% (15 ratings)
  • 1
    9% (102 ratings)
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5 / 5 Share

March 4, 2020

I was stoked that for anything I couldn't do the support team was able to do without issue and promptly - AND without extra cost to me. Rajni and Eric were SO GREAT!

Store

ShopMSD

Using app

About 1 month

Total reviews

4

Average rating

4.8

5 / 5 Share

March 4, 2020

We use this app for custom pricing - It works very well and the support is great - Chinton is the best.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2020

We love using Bold apps. Customer service is always on point! Shout out to Challi for resolving our site issue quickly and explaining how to avoid the issue in the future!

Using app

Over 8 years

Total reviews

2

Average rating

5.0

3 / 5 Share

March 8, 2020

not happy about the bold test products showing up in my shopping cart to customers. Will revise review after more time with app. Update: +1 star for support. When we realized this app did not sync with our recurring order app ReCharge we uninstalled it, it broke our theme. But we fixed it.

Using app

3 days

Total reviews

3

Average rating

4.3

1 / 5 Share

Feb. 29, 2020

This app SUCKS! After this APP was expert installed, it created duplicate variants in all of our Google Shopping Campaigns, showing discounted prices to consumers. After I spoke with customer service, they had NO FIX FOR THIS! Additionally, it created an issue, where customers could not select different variants or flavors of products, and page descriptions would not scroll so that customers could read about the products. Tons of lost revenue. If you have a very ‘simple’ store then I suggest reading the tutorial on how to duplicate your theme and create your own wholesale customer store. Do not download this app.

Using app

5 days

Total reviews

6

Average rating

3.7

5 / 5 Share

Feb. 28, 2020

Very friendly support team! Special thanks to Naman, Rajni and Brenda for their help! They really saved my time today!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2020

I loved the app, and more importantly, the support is amazing and special thanks to Rajni, Eric and Kirtana who provided excellent help in setting things up and some customisation. S

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2020

Thank you to Rajni and Harry to making sure the app worked and was fixed on our very custom website. great service!

Using app

7 months

Total reviews

9

Average rating

5.0

4 / 5 Share

Feb. 25, 2020

The app certainly has the components required, a little bit of configuration needed to blend into the theme. Overall, Carter was sure to understand the requirement and took it as a challenge to have it fixed.

Using app

About 2 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Feb. 25, 2020

A little quirky, but haven't found an app that does what Bold can do better. Very appreciative for Carter's level of service and responsiveness.

Using app

About 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 20, 2020

Excellent app - very easy to work with and intuitive. I was able to set up tier discounts and all the rest of the features with ease. The app works fast and helps us out a ton when it comes to our B2B needs. Another note: The support team has been excellent and very accommodating even with specific requests. I must give a shout-out to Carter - he helped us all the way through the installation process and is always available and ready to help us with anything.

Store

PEI B2B

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 19, 2020

I love Bold apps, they are extremely helpful and easy to implement. I was really impressed with the level of service Rajni provided.

Using app

24 days

Total reviews

2

Average rating

4.5

5 / 5 Share

May 25, 2020

Challi did an awesome job fixing my app issues. i had tried several times with other "specialists"some of them actual "Gurus" .....ive been using a few bold apps for a while but these things are often complex past my understanding and alot of the times it just got thrown back at me as a setting problem ive created. anyway challi was fantastic and did everything for me ....if i ever need anything done in the future i will only deal with her where possible. if your having issues ask for challi she is amazing.

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 14, 2020

There's plenty of reviews that cover the fact that the app does what it says it does (and does it well). If you're looking for a reason why to choose this particular one over any other, it's all about the customer support. Whenever I can choose a Bold app, I do, because their support is consistent, helpful, and above and beyond expectations every time. Today Brysen helped me out (thanks!) and created a custom solution so I could use this app the way our store needed. If you can go with Bold, go with Bold.

Store

MudLOVE

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 12, 2020

I love the app but the service was even better! Reached out on a chat and Carter helped me. He was very helpful, knew exactly what needed to be done and was very quick to respond. Thank you very much Carter!

Store

MedZone

Using app

Over 2 years

Total reviews

4

Average rating

4.8

1 / 5 Share

Feb. 11, 2020

I was hoping to use this app to sell to select customers (retailers) who had a retailer tag in Shopify. However, after I created a 50% retailer discount in this app, the discount was visible all over our webstore, and if anyone added more than 1 of any item to their cart, they received a 50% discount. Now, perhaps I simply misunderstood the app. But this is when the bigger issue arose. When I discovered that the app wasn't doing what I thought it would, I deleted the setting I created in the Custom Pricing app. But nothing changed. So I deleted the entire app. STILL nothing changed. The app had made permanent changes in my Shopify theme. I'm lucky to have a designated customer service helper at Bold, but if I didn't, it may have been days before Bold's team could have weeded out the old code (fortunately it only took a few hours). I had high hopes for this app. While I love and will continue to use other Bold Apps (Upsell, Recurring Memberships, Brain, Bundles, and Store Locator), I would not recommend Custom Pricing given the issues I described.

Using app

4 days

Total reviews

5

Average rating

3.4

5 / 5 Share

Feb. 11, 2020

This app is exactly what we were looking for. Now b2b customers with certain tags see their corresponding price level when they log in. Rajni was extremely helpful in taking care of an issue we had. We are very pleased!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2020

Thanks to Rajni, now my shop is perfect and works all good whit this fantastic App. Now my B2B clients see the correct price.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2020

Customer service is stellar especially Kelsey <3 Thank you so much for your quick and accurate responses!

Using app

About 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

Priyanka and Kelsey were very helpful when I needed assistant on a couple different things! 5 Star service for sure!

Using app

13 days

Total reviews

1

Average rating

5.0