Custom Pricing: Wholesale B2B
Wholesale, Member and Bulk Pricing for Shopify
Rating
4.4
feedback
1,077
chart
#2,756
All reviews
Rating Breakdown
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Aug. 30, 2019
The app works pretty well. I love their customer service. They are pretty fast to respond. Recently I had an issue with the app due to my theme upgrades. However, Brenda, she took care of it, and I am happy. Thank you for your help, Brenda!
Thank you for this review; we're happy to hear that you're enjoying both the app and our support! Our goal is to make sure all of our merchants are happy. We're sorry to hear about the issue you had due tot he theme upgrade! Brenda is so kind and hard-working, we'll be sure to share the thanks with her! By the way, the Dazzling Butterfly Collection on your shop is gorgeous! Such beautiful necklaces.
Aug. 30, 2019
I use this app for bulk discounts and it works so great. Honestly, I have had several problems because the code from previous apps made this app work badly, but I contacted the costumer service and they helped me a lot! And, they were very fast fixing the errors in my web regarding this bulk discount. I want to say thank yo to Bhumi, the person who helped me with all my problems, as there were many hahaha
Hi there! We're really sorry to hear that you had some problems with other apps and our app in the coding - unfortunately it's hard to combat potential conflicts between apps! But we're so happy to see that our customer service team was able to get everything fixed and working properly for you! Thanks so much for the shoutout to Bhumi, we'll definitely pass along the nice message! Great to hear that everything is working as it should, but don't hesitate to reach out if you need anything else!
Aug. 29, 2019
We are just starting our install and your team is great! Parminder has been super helpful and polite, Taylor as well! We can't wait to see the streamlining this product allows in action! Thanks so much for all your help!
We're so glad we were able to leave a great impression on you from the moment you began your install. :) We look forward to seeing your continued success, and hope we can continue being of utmost help in the future; please don't hesitate to reach out if you need anything else! Thank you for taking the time to leave us this review. I love that you've got not only products, but tutorials to help your customers when they receive their product. Gorgeous wreath, by the way!
Aug. 29, 2019
Thank you for the quick response and the help on the adjustment of the fonts and color in the Quantity Breaks app.
We're so glad we could be of help to adjust your Quantity Breaks grid; it looks great on your site! Thank you for taking the time to leave us a review; please let us know if we can help with anything else! Your leather products are beautiful, by the way.
Aug. 5, 2020
The app is very easy to use and set up. The customer service is extraordinary. Mayank helped me solve our issue with incompatibility with another app in minutes. He exactly pinpointed what the issue was and we were able to fix the issue immediately. great work and keep it up, bold team!
Hi there, thank you very much for the review; we'll be sure to share the kind words with Parminder! We're glad that you found the app easy to set up; we strive to make our apps easy to use for anybody, so there's one less thing you need to worry about with your business. Please let us know if we can be of any further assistance!
Aug. 21, 2019
I had an install issue and other issue too. Charles and Raphael followed up and helped me overcome the challenges. Their customer support is awesome. Thank you BOLD team for the wonderful service! It's not easy but Keep up the great job! Good luck!!
Hi there, thank you very much for the review! We're so happy to hear that our support team was able to help you overcome the challenges you were facing - we love being able to help our merchants succeed. :-) Thank you so much for the kudos; please let us know if there's anything else we can help you with!
Aug. 19, 2019
Challi hat mir sehr geholfen, mein Englisch war leider nicht sehr gut und ich hatte technische Propbleme aber Challi war sehr freundlich und geduldig und konnte das Problem lösen - Danke vielmals
Hallo! Wir freuen uns, dass Challi Ihnen weiterhelfen konnte. Wir möchten uns vergewissern, dass alle Händler unsere Apps problemlos nutzen können. :-) Bitte geben Sie Bescheid, wenn Sie weitere Fragen im Bezug auf die App haben. Wir helfen immer gerne.
Aug. 17, 2019
Great support team. Specials thanks to Regina, Brenda and Charles. Reliable app with multitude of features
Hello there, thanks so much for taking the time to leave us a review! We're so happy to hear that our team was able to help you out, and that you're enjoying our app. :-) Best of luck with the launch of your store!
Dec. 4, 2019
Very fast responding support, very friendly. The app may not always work as intended of the first try, but if you ask for support, it gets fixed really fast. And once everything is in place, it really works nicely together with the other bold apps. Shoutout to Eric and Harpreet from support for helping me out on such a short notice!
Hey there, thank you for the review! We're so sorry about the issues you were having with the app, but we're very happy to hear that Jonnathan and Charles were able to get everything resolved for you. Cool product, by the way! It's very unique.
Aug. 12, 2019
Jennifer was wonderful and quick to get me the help I needed with custom tags and pricing. She was able to get me the right professional help to get me through my issues.
Hello there; we're so happy to hear that our team was able to assist you with getting the app configured how you needed it. Please let us know if you have any other questions about Custom Pricing - we'd love to help again!
Aug. 12, 2019
Great app and it's working perfectly. And when I had trouble setting it up Brenda really helped get it going for me.
Hey there, thank you so much for the kind review; we're so happy to hear that you're enjoying our Custom Pricing app and that Brenda was able to help you out when you ran into some trouble! Don't hesitate to reach out if you have any other questions or comments. :-)
Aug. 7, 2019
Sorry Bold - but until you can make this paid app work properly only one * for you! I have always been very supportive of the Bold team and their apps, as they have been responsive and generally pleasant to work with. However after rewiring my whole store to accept GBP and EUR through Bold Cashier i needed this app to do quantity discounting. I'm sorry to say it just does not work and I have been waiting for over a month now for the discounting to work across a collection. I can't go back and now need to manually adjust incoming orders which is horrible.
Aug. 2, 2019
Raphael did a great job installing the Bold Custom Pricing App! Everything works and I'm very happy. I really can't say enough good things about the Bold Team - they are consistantly amazingly helpful!
Hi there! Thank you so much for the review. We're excited to hear that Raphael could get the app rolling on your site and that you had such a great experience with our support team :) We look forward to working with your site in the future!
Sept. 25, 2019
Today I received help from Simran and app specialist Parminder. They did a great job with helping me change the color scheme of my Quantity Break Grid. It now looks exactly how I wanted it! I'm really liking Bold Custom Pricing the support staff!
Hi there! Thank you very much for your review. We're glad to see that Brenda could get your site fixed up here and look forward to working with your store in the future. Please let us know if you need anything further from here and we'll be glad to assist.
Aug. 1, 2019
We chose this App because it is the only one available that let us set custom price breaks for specific products. Unfortunately, our Theme caused some issues with the App. We reached out to their Live Chat and got Elisha who was very helpful in explaining what was happening and that they could fix it; he was very attentive and understanding to our situation. He put us in touch with Guri who provided personal attention to our situation by working with the code team and myself to get it fixed. At one point I was a bit confused by something and he called me directly to walk me through everything. His associate, Kirtana, made some additional specific code changes so that everything would not only function as expected but also display as we desired. We appreciate the attentive technical support the entire team provided. We are thrilled with this App and look forward to using it on all of our Shopify sites! Thank you for the time and efforts everyone put into this! ...
Hi there! Thanks so much for your review. We're happy to see that our team could resolve the issues you were seeing on the site - sometimes it takes a village to fix complex problems! We're looking forward to working with you in the future and hope to hear from you soon.
July 29, 2019
Challi was so helpful with customer support! She was able to fix my problem immediately that I had been struggling with all morning. Amazing!!! Someone give her a raise
Hi there! Thank you very much for the review. We're so glad that we could help solve your problem as well. Challi is one of the best around and I'll be sure to let her supervisor know about that raise ;) We hope to hear from you again soon!
July 23, 2019
Live chat customer service is great! 5 stars for Rajni. He helped resolve some code issues I was having.
Hi there, thank you so much for the review! We'll be sure to pass along the kind words to Rajni. Our support specialists are great at what they do, and live chat is an awesome way to get quick answers to more general questions. So glad to hear we were able to get those code issues resolved for you quickly!
July 16, 2019
Fred from Bold was able to successfully plug in the Bold Custom Pricing App to our theme. The process was done in no time, considering the complexity of the task. He even went beyond and fixed another error in our theme's code! Thank you Fred!
Hello, and thank you once again for the review! :-) We're so glad to hear that Fred was able to make adjustments to another error within your coding in order to get everything working as it should. As you know, we're always ready to assist, so let us know if you need anything else in the future! Cheers.
July 15, 2019
Support was fast friendly and helpful! I was having trouble with pricing and they were able to fix my problem in under 10 minutes!
We're glad to hear everything was sorted so quickly! Thanks for leaving us a review, and don't hesitate to reach out if you have any other questions or concerns. Great metal yard decor; I especially love the dragon and Bigfoot. :-)
July 11, 2019
Took me three days to get the answers I needed but finally found it. I think some of the support team need to read the queries more diligently rather than just sending a link to after a cursory glance. Rajni keep on task with me and we finally reached the right info... Im going to try it and hopefully it will meet my wildest dreams and expectations :P
Hi there, thank you for taking the time to leave us this review! We're so sorry to hear that you had a less-than-excellent experience with our customer service team initially, but it looks like Rajni was able to steer you in the right direction! I certainly hope that you find the premium version of Custom Pricing to be what your business needs to achieve your store's goals, and meets your dreams and expectations. :-) Please let us know if you have any other questions about the app - we'd love to get you set up properly so you can see what the app will do for you!