Custom Pricing: Wholesale B2B

Straightforward app for adding wholesale and preferred customer pricing to our store. The customer support and follow up was appreciated as well as the informative videos of how to set up for the website novice.

UPDATE: We are so sad that it has come to this! We needed to uninstall the the whole thing from our shop (removing the liquid code, undoing the changes to the theme's HTML is tedious work!). They weren't able to resolve our problems and we have tried our best to be patient with them. Bold's CSP just don't fit in to our preferences and their suggestions for a solution is defeating the purpose of why we even purchased the program in the first place. It's an incomplete program to integrate with our shop.

Seems to be working well! A few glitches at first but the tech guys got it fixed :}

Excellent app and dev team, we wanted a login that allowed wholesaler to purchase in case quantities and with wholesale pricing and it did just that! Very very easy.

Arcee IS AWESOME!!!!!!!!!!!!! Arcee was very patient and made sure I understood all the nuances of the customer pricing app

A real pain of an app. I'm afraid of breaking the store any time I add or duplicate or make any modifications to a product. "Pausing" the app takes forever (literally going on half hour+) and is essential whenever making product additions or edits. Not to mention you can't use shopify/facebook integration without it showing all of your price tiers. Plus, if you mess up on the backend, it's easy to accidentally show all of your customers all price tiers on the front end. OOPS! The backend is clunky to use and doesn't load properly most of the time when navigating deeper within pages. Also beware, if you have a lot of different tiers, it's a mess to deal with scrolling through the browser because of how many columns -- imagine a bloated GUI excel spreadsheet. You can't tell which product you're editing for which tier without scrolling like a madman. And then my favorite part ... you finally painstakingly input all of your prices and click save... and then ... wait for it ... refresh ... NONE OF THE PRICES SAVE! TADA! Most of the limitations and complaints may be due to Shopify constraints, but that's giving Bold the benefit of the doubt. Support is good, but this software is monstrous and scary. Most other third-party shopify integrations (stitch labs, etc...) are afraid to integrate with a store using Bold apps because they're afraid of things breaking too. Temperamental app. I can't wait to move all of our wholesale customers over to a new system. Save yourself the trouble and look for a different wholesale solution rather than any of these types of shopify apps -- especially this one. While it may *work*, it's way too messy. Not quite sure how this app has so many positive reviews. Suspicious of review shilling at this point, but who knows.

Good. We wanted to be able to give our customers tiered discounts. This program not only does that but also automates the process.

This is a great APP. We used to have pricing groups in our old website, this one works even better. We have a few products we can't discount, and with this app we can create discount groups and not include those few products.

A+ App. Great Customer Support!

Thank you! Great service! we were having some trouble installing some codes in our website using their app, they responded so fast and fixed the problem right away.

UPDATE: More problems. You cannot add another product without jumping through a bunch of hoops. Waited 3 days for them to "Update" our theme, didn't fix the problem that all customers are seeing 2 pricing groups. Still not fixed. Customer service is terrible, they don't listen and rarely fix the problem on the first out reach. Excuse me while I get back in the queue and start over. YAY. Installation was pretty complicated for our Theme, so we had to pay. A lot of back and forth with the team, new people each response created confusion, and a lot of wasted time. Overall the app is pretty good, we have a bit of a unique situation, so we are trying to make it work for us. Launching our site in 2 days, so we'll see how well it works.

I think you guys have a great idea in this product but may need to work on the installation and troubleshooting of it. We had to remove it from our site because it ended up ruining a lot of our pricing and due to the nature of the install/ uninstall, we now have more work on our hands then we did when we started. If you guys are able to pay them to set it up on your site for you, it should work like a dream. It just wasn't a price we were willing to pay for it.

Great App, Does what it says on the tin!

Great app for multi tiered pricing!

Cool app ! Haven't used a lot yet but so far it works well !

First I'd like to say I am deleting this app from my shopify store right after I leave this heartfelt review of this company and product. I could list more than just these reasons why I will never use a bold app again, however I will only list a couple in hopes that it will help at least one person steer clear of this company. 1. Horrible support. They are never available. They take days to respond sometimes. I was recently left hanging while missing out on income from wholesale customers that could have been coming in had this app been working properly. On top of this, Jay comes across as a very arrogant person when handling a customer concern. He is very short and condescending. 2. Their "install" price is gouged. If you do not know how to update and install code in to your theme, they charge you $40 for 15 minutes of work. How do I know it takes 15 mins? Because after their install team wrecked my wholesale purchasing I figured out how to work with code. I systematically checked and re- installed every single piece of coding myself. Guess what? If you change themes on shopify, you have to re-install this app and completely re- enter all of the coding. If you do not know how to do it, they will have the audacity to ask you to pay them another $40 install fee to install the app for you again. After you already paid them once to install it! What a nickel and dime kind of company you are bold. 3. Their app price is HIGHLY gouged. $50 a month for an app that requires a ton of user end work and data entry. 4. Major lack of attention to detail. Their support staff apparently knows less about code installation than someone who takes 1 day to study and learn it. When I argued with them about having to pay a second install fee to have the app on my store, they hesitantly agreed and had a support staff "re-install" the coding. This is where it all messed up and my wholesale customers were no longer to even see the variants designated for them. AT ALL! So my conclusion, along with the conclusion of a shopify support guru, is that their "install team" accidentally deleted some shopify coding and created a mess they chose to disregard. On top of this, I was a 'Premium" package user (because every nickel and dime company like bold wants you to pay that extra amount to get features that should be available anyways) and their "install team" installed the basic package. That is complete lack of attention to detail and it seems I was brushed aside because of my unhappiness with their product's function. This app is clunky. It seems very slung together and way too complex (even though I know how to fully operate it). If you need a good app that will let you designate specific pricing for all types of customers, while hiding it from others' view, I HIGHLY recommend the "Locksmith" app. I am not at all affiliated with the creators of that app. Just a very disappointed customer who found a new solution when bold apps failed me. What took me more than 30hrs of data entry to accomplish with this app, took me 30 minutes with the locksmith app. Goodbye Bold, you lost a customer and I will tell everyone to avoid you from here on out.

We use this app to give different pricing whether to our Executive team, our wholesale accounts, our early supporters, and even our preferred customers. Once the discounts are set, the varied prices appear magically!

Great customer service, speedy response. I can't wait to get this app up and running!

I have not officially launched my wholesale side of my website. But, I do wish that you could set minimums per item for wholesale. For example, in order to get wholesale pricing, you must by a case pack of 6 hats. I can foresee some confusion on the future with wholesale orders since I do actually set quantity minimums and a over all minimum ($150.00) in order to purchase at wholesale pricing. These practices seem fairly standard for selling wholesale. If I have missed these features, please let me know. I would be very happy to see these features and use them.

The Customer Pricing app is invaluable as it allows us to easily run our customer loyalty program and there is also the flexibility to offer wholesale pricing to some of our larger commercial customers. It is easy to set up, practically maintains itself and if there is ever an issue Bold apps support has been first rate. We are just moving to a new theme and this was flagged as one of the first apps to come accross!