Custom Pricing: Wholesale B2B

Nov. 22, 2018

Nir and Param helped me with all of my problems and questions. Easily the best on the support team!

Nov. 21, 2018

I used the Bold app to setup some special pricing for bulk customers. Initially had a little trouble getting off the ground but support, specifically Guri and Zach, were both very helpful in helping us figure everything out. App works great now.

Nov. 20, 2018

We've worked with this app with several of our clients and it works wonders. It's very flexible and easy to use to be able to create price levels for different products. And with the help of Steve Nelson from the Bold team, we've been able to get the most out of it. Totally recommended! - Carlos Zappien

Nov. 19, 2018

Nir you are very helpful! Quantity Breaks is great! I recomend for all dropshippers who are looking to expand thier business online.

Nov. 17, 2018

Thank you so much for this app i'm using it and it is helpful. i like it. and i recommend it for sure.

Nov. 26, 2018

Rony was super helpful and friendly! Always nice to chat with nice chat reps. Bold really has the support thing down which is like 80% of the problem on all of these other apps. Love Bold, and works perfectly!

Nov. 13, 2018

We have used this app for a few years and rely on it heavily to sell the same products to different groups of people. When it works, it works great. But there have been more and more hangups and code changes that throw everything off... often times for much longer than we'd like. The rock solid faith we used to have in "set it and forget it" is wavering, and now it's more like "cross your fingers everything works" on our really important days. More attentions should be paid to supporting subscription products like this, and informing support staff of EXACTLY what is going on. Communication via support tickets is often met with, "let me put you in touch with an App Specialist and they'll get back to you when they have more info." That's not what I want to hear after I send an email to 20,000 people at midnight and the products on my website are randomly showing any one of five different retail prices.

Nov. 8, 2018

The specialist who helped me was the BEST! Esha, helped me every step of the way. Page listing looks awesome! Thank you!

March 16, 2023

Great app with an excellent support team. We've been using it since 2015 to differentiate between our regular customers and our wine club customers and then offer wine club customers automatic discounts on wines when they log into their profiles, as well as exclusive products and/or offers which are only revealed and made shoppable to Wine Club customers on login. We've had multiple situations where we needed to reach out to the support team to advise and/or assist us on customisations, custom/manual code installs or integrations with other apps, and each time the support team have been very responsive and helpful. Most recently (March 2023), we've had excellent support from Chandan. There are definitely some drawbacks for us to the app itself, as it tends to conflict with other apps we'd like to use. Our latest challenge is that we can only work with version 1 of the app due to our specific requirements - we want to be able to use discount codes in addition to group/membership pricing, which is not possible with V2 and V3 of the Custom Pricing app. Unfortunately, V1 does not integrate with Shopify 2.0 themes, so we cannot upgrade our current theme to a newer version at this stage. It would also be great to have longer support 'office' hours to cater for all time zones. We are based in South Africa (CAT) and the Bold Support team is on CST (8-hour difference) so we only have limited overlapping work hours, which become problematic when custom work results in website downtime as it extends it unnecessarily, purely because the Bold team only work 9-5 in their time zone. Nonetheless, the app works well for our current set up and the support team is great.

Nov. 7, 2018

The support staff for this app is amazing! They answered all of my questions and resolved any issues I was having immediately. This app is working exactly the way I wanted it to!

Nov. 5, 2018

Extremely complicated and I could not get it to do what I needed it to do. It probably wouldn't be so complicated if they had useful support articles, or an explanation somewhere of how the app works! The support articles seem to be out of date, at least for the interface I was looking at. What is a CSP? Why does NOTHING happen when I create a price group? How does install really work? I'm a technical person, but I wrangled with this app for way longer than I expected to. Big waste of time for me. But it might be great for some people who can get it working.

Nov. 1, 2018

This app is perfect And also the support of the support team members Nir and Hoang is great :) and one member Charles's support is also awesome Charles responded me for our store ASAP and his support is very quick and great I recommend this app because the both of this app and support is perfect Thank you for your support

Nov. 5, 2018

11/5/2018 Update: I received a call from Harry, Lead at Bold Commerce, on 11/30/2018. He explained that the support team member who worked on the installation of the app on my site's theme had a day off -- so it was unfortunate that they had missed my emails after the installation. Harry apologized profusely, was very supportive and truly committed to setting things right--no matter what resources it would take. We had discussed, in length, several options on the best resolution options. And at the end of the day, the issue was resolved. Harry also personally reassured me that they will take all lessons-learned from the whole experience in making the app better! (So I'm glad that things took a positive turn after all! :) Harry was a great listener, the kind of leader that I can trust, and I do believe that their company is fortunate to have his integrity and dedication to their customers. Thank you, Harry! All the Best! Sincerely, Jocelyn ------------------------------------------- 10/2018 Initial Review: The install and customization by this app has severely impacted my site (it made it crash and made my navigation menu fail) And after following up with your support team, I haven't heard back any response. Both shopify support and theme support have isolated the problem caused by Bold App's customization. Here is their latest response: The issue appears to be caused by the Bold app code which has been installed on your store, affecting both your product and collection pages. It appears to be most severe (the pages which completely fail to load) on products which have very large numbers of variants... I have confirmed this doesn't happen in our theme as provided on your store. If you've recently had a developer working on your store, I'd recommend speaking with them concerning the changes, otherwise if you reach out to Bold they will hopefully be able to advise further: https://apps.shopify.com/partners/shappify I have removed the Bold app from my site, and hoping that will fix the issue (I'm still reaching out to the theme and shopify suppor teams for further assistance to resolve my issue as we speak) To Bold app support: Please be very careful when you are customizing code on behalf of your customers. And also you really need to perform end-to-end tests to prevent this from happening for your customers. It's a big headache and costly to repair. Thank you for listening.

May 4, 2021

Their customer service is great! I was able to work with GURI today and look forward to being able to access and work the app better. Thank you! Had the opportunity to also work with Challi resolving another concern and received excellent customer service again. Thank you all!

Dec. 29, 2023

Had a problem with one of my pricing levels. I contacted bold and Chandan was so helpful and fixed the problem in a day Thank you!

Oct. 24, 2018

Nir was very helpful in supporting our theme change following losing our settings for the app. We are now in a priority queue to have the app reinstalled on the theme to get us back up and running again.

Oct. 23, 2018

This app is very good !! The customer service is amazing. My theme is special and i didn't succeed to install the app by myself. So the developpers installed it for me and for free !

Oct. 23, 2018

Wow, this app got me great AOV and important thing to notice is Bold Developer team worked thoroughly on my theme to get things done and they got it done - Such a marvellous fellas. One word - Just loved this app :D

Oct. 18, 2018

The BOLD team has excellent customer service from Live Chatting, Email and Phone Communication. The app is easy to set up and user friendly. Thank you for all your help and your reliable service!

Oct. 18, 2018

This app allowed me to designate pricing tiers in a snap! Support was the best! Can't thank everyone enough for making this process a breeze! It was easy to set up, and even easier to change once it was live and running. Extremely helpful.