Custom Pricing: Wholesale B2B

Dec. 11, 2015

I tried the install myself, but must have missed something. I contacted support and paid the $40 install fee and they had everything working perfectly within 12 hours. Fast, efficient, great customer service - and the App is perfect for my wholesale dealers. Just what I needed. Thanks BOLD!

Nov. 18, 2015

The developers were super helpful in helping us fix an issue we had with the app!

Oct. 20, 2015

Well true to there word they installed it for me saving me the work (also I couldn't figure it out as my theme is not standard. So Rock n Roll lubrication can be offered to the trade! www.thecycleclinic.co.uk

Oct. 16, 2015

Excellent! After using this app for 4 months now Im very impressed with how easy it is use. It's become and essential extension to our store and we will continue to use it well into the future.

Oct. 12, 2015

I think this app had great potential, and I would love to revise my review if I could get some straight answers from support, but support is lacking. 1st, we could not get the app to display proper pricing right from the start, VIP was charging members 10% more in addtion VIP lower pricing was being displayed in section page results for non VIP members. After paying Bold $150 to assist with the install, the same issues were still happening less the 10% more factor. Could not get an answer from support for almost a week. Finally got this resolved when I cancelled another Bold app that was not working in conjuction with this app, and Bold email asking why we left? Bold finally responded after my email frustrations with their support and challenges we faced. Within a day, the issue was resolved. So the new issues are that in order to change a price, add an item or change a variant, you need to disable the program which takes about 1 hr per 1000 variants (which means your VIP is down during that time) and then same amount of time to turn back on. If you have 6K variants, that's 12 hours of downtime. I think this app is made for companies with a few variants, but for a larger company there has to be a better way. I also do not trust the App for properly tagging customers VIP after purchase, Bold said it takes about 15 minutes to tag after VIP membership was purchased, but we are seeing alot more time and have to manually tag customers ourselves. For now, we have too many that signed up right away and have to keep this for a little longer until we test another app that will work for us.

Sept. 24, 2015

Fantastic customer service! Couldn't have asked for a better support dialogue. Tamer and the team at Bold are incredibly professional. Will definitely use their apps again on my next project.

Sept. 18, 2015

This app is great and the Bold folks are always really responsive whenever there is any issue. We use a number of their other apps too. Installation is a breeze especially with their help.

Sept. 9, 2015

This app has allowed me to create tiered pricing for our customers and has been an immense help!

Aug. 24, 2015

Installation was a bit tricky but I was able to figure it out.

Aug. 21, 2015

Launched a new site for our e-commerce business that has many different channels, wholesale, direct to consumer, and brick and mortar. Delivering the best user experience was really important to us, and customer pricing app solved a huge problem our business had. Delivering the same user experience our online customers have to our wholesalers. This app is pure gold! Support is great as well, to boot. What more could you ask for!

Aug. 14, 2015

We needed to create reduced pricing for a logged in member group on a per product basis and this app allows us to do exactly that.

July 31, 2015

The people at bold apps were phenomenal. Their service was prompt and very friendly, and they help me get my app customized and running in a day (rather than the 2-3 days the propose). I am just starting to dig in and use the app, but I cal already see it is going to be a very powerful tool to help me reach my wholesale customer!

July 16, 2015

Great app and great support team! Always answered me super fast :)

July 13, 2015

Customer service is excellent and so far the app is as well! Looking forward to making shopping easier for my wholesale customers!

July 7, 2015

Very helpful team at Bold Apps, highly recommend the suite of apps they offer. Apps are extremley functional, and customer service is top notch.

June 11, 2015

Ugh, I don't like writing negative reviews, and this is my first one in the shopify app store. But there are major issues that customers need to know before installing this app. I really tried hard to work with Bold Apps to understand why they have not made this information available on the app description page, and was left astounded by their responses and disgusted by their lack of concern for how their app will have negative and destructive effects on their customers e-shops. What you need to know: This app is NOT compatible with ANY or ALL inventory management apps and ANY or ALL apps that have inventory management functionality, including shipping and fulfillment apps. Below I have posted the email dialogue that shows that Bold Apps is very much aware of this problem, and is aware of the destructive, time-consuming, and costly impact that this app will have when used with other apps many other apps. And you will also see that despite knowing this issue, they have no interest in letting YOU know about it. Their support team seems to have deemed it your own fault for installing it with out questioning the implications first. Unbelievable. I hope others can learn from this experience and avoid it. *** My email to Customer Support: After reading through several of the articles in the support pages, I found one that states that the Customer Pricing App is... "not compatible with any and all inventory management apps, these types of apps break the connections between our apps and the products causing errors that can become visible on the page, as well pricing errors. We do not suggest using inventory management apps under any circumstances while using our apps, as the damage done is very difficult and time consuming to clean up." My shop uses a fulfillment service, Whiplash, and is connected to our shopify account via the Whiplash App. This is not categorized as an "inventory management app". It is labeled a "shipping app". But when they ship our product and fulfill an order, our shops inventory, as well as the specific customers order status are both updated and matched with Whiplash's system. Recently I have been noticing that sometimes the inventory or order status are not updated in our shopify account. It doesn't happen on all orders, just some of them. I actually emailed Whiplash yesterday to find out what could be causing that glitch. But now I'm wondering if it's because of the Customer Pricing App. Is the Customer Pricing App causing these glitches? If my fulfillment companies app manages our inventory by updating it when orders are fulfilled, does that mean Whiplash's shipping app is considered an "inventory management app"? If so, just to be clear, is Customer Pricing App incompatible with Whiplash? Hopefully my suspicions are wrong, because Bold Apps has made no attempt to make this information available for their customers to consider prior to installing and paying for the app and liquid installation. Not to mention the amount of time spent trying to troubleshoot. If this is the case, and Customer Pricing is not compatible with our fulfillment service, I will be uninstalling Customer Pricing and hoping Bold Apps will, at the very least, refund my money that I was charged for the monthly service and for the liquid installation. If these two apps are incompatible, Bold Apps needs to inform people about this. It is Bold Apps responsibility to alert customers of these kinds of problems PRIOR to installing and paying for it. It is absolutely negligent and bad business to not make this clear. Simply posting a single article buried in the support pages on your site is not sufficient. Especially because it doesn't even mention the considerations for shipping apps that might also have some functionality that the Customer Pricing App conflicts with. I will hope for a response from Bold Apps to arrive soon. This is a big deal and a big concern. Please take this seriously. Chris *** Response received from the "support" team: Hey Chris, I'd be happy to help you with this :) I'm not aware of any compatibility issues between customer pricing and whiplash, but its possible that there is. There's hundreds of apps on the shopify app store with their own unique functionality, with new ones coming out all the time that its difficult to tell exactly what would be incompatible with what. I would imagine that if there's a problem it would be with the way that customer pricing handles its inventory tracking. When a user checks out with a customer pricing variant the customer pricing app will cause the regular version of the variant to adjust its inventory while the custom pricing variant essentially has unlimited inventory. With inventory management apps they may try to adjust the quantity of the customer pricing variant which can remove the metafields on those variants that the app uses to control those variants. Also because the inventory app doesn't "know" to adjust the regular version of the variant (since the customer pricing variant is in of the order instead), it can result in inventory inconsistencies. That being said, I don't know how that would cause issues with a shipping app such as whiplash since I don't know how the app is programmed or the processes it uses. Maybe they would be able to use that information to determine if the customer pricing inventory tracking or variants is somehow not compatible with the way that their app operates. -Michael "Support Wizard" *** My reply back to the "support" team: Michael, i must say i am disappointed with your reply. You said you'd he happy to help and then you tell me to have whiplash check to see if their app is compatible with yours. I think that's rather dismissive of Bold Apps responsibility in this situation. Bold Apps is aware of a major conflict between Customer Pricing and inventory management apps. Yet it doesn't mention that AT ALL on the apps page in the shopify market place. Whiplash doesnt have incompatibility issues. As it does what it is supposed to. Your app then prevents it from doing so. Bold Apps should be a little more concerned about this and since your app is the one that causes conflicts, it makes no sense for me to contact whiplash and have them look at your code. Also, their app is free, yours is not. There is nothing stoping you from looking into this yourself. I'm trying hard to find a resolution from you in order to avoid posting a negative review on this app. Please help me. Chris *** The response I received from their "support" team: Hey Chris, Ron with Bold here. Hopefully I'll be able to shed some light on this. Shopify's framework doesn't have the ability to change the pricing 'on-the-fly'. You can't sell a product with one price for a retail customer, and a different price for a wholesale customer. For our app to work within Shopify's ecosystem is that it creates variants of the product for each customer group. You still have the base variant at the regular price, and another variant at a wholesale price point, or variants at a gold/silver/bronze price point, for example. Everything else on the variants would stay the same, same sku, same item weight, etc. Again, it's the same product just at a different price point depending on who the customer is. The challenge here is that inventory and shipping apps are built that each variant is their own unique product. A red shirt inventory wouldn't be reduced because a blue shirt is purchased. That wouldn't make sense. :-) Red shirt is purchased, it's the red shirt that is fulfilled down the line. Likewise, if a wholesale variant is purchased, that's the one that flows through... I'm in agreement with you that there is a conflict between our Customer Pricing app and just about every inventory or shipping app for Shopify. We'd love for each app to work together, and our intention was never to create the unnecessary competition, forcing store owners to choose one or the other. Last fall we reached out to about 10 or 12 of the top app developers, offering our assistance in helping them integrate their apps with ours. Most ignored our emails. Of the 3 or 4 that responded, 1 said that they would look at integrating sometime in the future, but it wasn't a priority. The remainder stated that they were unwilling to make changes. We are left to create our own solution, that our development team has on the roadmap which should address these issues, allowing stores to continue using our apps and any existing shipping/inventory apps. It is a huge task, so there is no definitive time frame as to when this will be available. We are hopeful for later this year, or early 2016. If you have any other questions or need help with anything else don't hesitate to ask. I'm always happy to help! Cheers! Ron [...]

June 1, 2015

They got the code in quick with an issue then fixed it a few days later. But it's been weeks I've been reaching out without anything. they just keep emailing me every 5 days saying their closing the ticket. I can't get anyone on the phone. We opted for the more expensive so we could bulk price import but it just say 'service unavailable' every time. Its been almost a month and customers still can't use price levels. SERIOUSLY DISAPPOINTED with the customer service. I was hoping a company with 5 stars would be WAY more responsive. Still waiting for a response and a solution.

May 26, 2015

Works great, and the staff is very helpful.

May 13, 2015

Bold Apps. Amazing as usual. 3rd app from these guys. If you don't have them get them. Simple. Kevin & Brenden are superstars. You rock guys, keep up the good work!

May 6, 2015

I have been using the basic version of Customer Pricing truly happy since one year. Due to channel expansion, I required to upgrade. I am especially impressed with Team Bold's speed of service. They had installed and tested the liquid code over night so that I could set prices and accept orders from new channel within 24 hours after making decision to upgrade the app.