Custom Pricing: Wholesale B2B

July 20, 2017

Working with Bold was an absolutely nightmare. This app is not meant for real businesses. We are a manufacturer of science equipment with over 1,200 SKU's and this app actually lost us money. From double discounting tiered wholesale customers and double dipping monthly promos, discount codes... The app creates duplicate variants in order to track discounts (herein lies it's main issues of compatibility). We had probably 10 cases with Bold and the first rep we worked with was very helpful but the main issue isn't the customer service (although after our first point of contact they failed to really answer and help in the depth we needed after things were messed up) the main issue is the app itself. If you are a small start up or store then this app maybe useful. It has so many issues even things like not having the ability to select a collection to mass discount because we had 'too many' collections. If Bold was honest about saying the needs we had or the size of our store was too big then it could have avoided 90 days of disaster and this poor review.

April 13, 2017

We love Bold Apps - they just work, and the support is great. The team at echic.com.au

April 11, 2017

No only is the app great but their customer service is spectacular! I would highly recommend their apps to anyone! I loved working with Tiff :D She is the best!

March 27, 2017

I LOVE the live chat! Great support getting started with this app! It is hard to find this level of customer support that is available so quickly! Greatly appreciated! So glad I found BOLD and this app!

March 20, 2017

With all Bold Apps you must really look close at possible issues. Bugs hurt your site and customer experience. You MUST get ALL code removed. They tell you you can just uninstall but issues remain. We have asked twice to have all liquid code removed and both times they said they did. In changing themes wholesale default pricing now shows up. It is crazy. Before registration button was gone with the loyalty app. Don't walk, run from this company. Bad software.

March 15, 2017

Developers forgot to disclose this on their Frontpage: --- THIS PRODUCT HAS BUGS --- --- BUY AT YOUR OWN RISK --- --- ALSO OUR SUPPORT SUCKS --- I have had this app for a few months now and been paying for the premium version. I also have multiple other bold apps. So I'm a good paying customer and they make good money from me every month. Unfortunately the support is always wishy washy. There is never a fix to a problem, always just work arounds that make everything more complicated. If you depend on proper inventory management then this app is simply a nightmare that will make you pull out your hair! Customers in my shop can purchase as "professionals" at discounted prices if they have been approved. However, every-time a professional buys on their account the stock changes completely arbitrarily. I would have 3 items left in stock and after the customer buys there would suddenly be -6. The numbers are always very random and always negative. This leads to many items being out of stock all the time, even though their is stock and it has lost me so much money. Customers see there is no stock, they leave the site and I lose the sale. With over 5000 items in my store it is impossible to check up on each item bought after every order to see if it hasn't gone from inventory of 2 to inventory of -11. My developer and I have opened dialogue with bold to fix this issue, but they were just talking around the point that the stock issue is noted in their READ ME docs and cannot be fixed. However, the issue is much more "buggy" than what they describe there. They have mentioned that there are innate limitations with the Shopify system and that’s what prevents the application from working correctly. However, it doesn’t seem that there is any effort on their part to work with the Shopify team to come to a satisfactory resolution, and I’m just expected to deal with this problem. So how can they charge any money (50 USD per month!) for an application they know will never work properly?!

March 14, 2017

This app does everything it's supposed to and more!! We're going to add additional apps from bold and look forward to the same great results!!

March 9, 2017

Bold provide the most amazing, personalised service - I'm really impressed and frankly a little blown away. Thanks Bold!

March 9, 2017

I'm giving the Bold App a 5-Star review. We've only had the app installed for a couple of days and our website has not officially launched as of yet (although all tests so far have shown smooth and full functionality so far), but I really wanted to write about Bold's service. We've been in conversation with the support team at Bold for the past week and the experience has been really really great. The download was easy and then we needed help with the coding process. The Bold Support Team was "on it" at our request. They gave us time-line specifics and have kept us "in-the-loop" every step of the way. If my staff had a question, we simply sent an email request and we literally had replies within the hour. So at the moment I/We cannot say enough good things about Bold, their pricing, and their process.

March 8, 2017

Bad customer service, had to wait so long to get an answer that is not good answer and it's very complicated to know who you have to talk to. This app bugs with many things like Facebook shop if you have sizing variants. All prices are being visible by your Facebook followers !! It bugs also the filters app because it create for example ( small-retail, small-wholesale...) so you have many many filter unnecessary. It slow down the website, very much !! The hide tags is not clever, it would have been better to make a ( -show ) tag instead of -hide, and choosing not to be visible it's the native solution of Shopify, so the default visitor don't see anything and you avoid many tags for nothing. It double the inventory size because of the way it multiply the variants in order to the quantity of your type of pricing... It creates to much tags that is really not friendly user and not clean in the end if you want to have a simple preview of your tags. Well, I don't recommand that app if you us many apps like me.

March 21, 2018

We use this app to manage pricing for our most loyal customers and our resellers. Works well for us and great customer support. Support has been excellent. Special shout-out to Cam, super responsive and helpful.

Jan. 17, 2017

This app is the BOMB! I have been using the Recurring Membership module from BOLD for quite a while to manage annual memberships for digital downloads, and it works great, but by adding in the Customer Pricing app as well, my life just got 100% easier, because the tagging from the membership app is automatically picked up through the customer pricing and I just need one product. I haven't even looked at any of the other options that are available in this app, but I am sure that I am going to take advantage of them for more promotions, including discounts on physical products for members, and also other membership structures. BOLD really rocked it with this app for sure.

Jan. 11, 2017

I would like to reiterate what Emmi Micallef said in the review below. They have done custom tweaks for us and have worked on and troubleshooted a few issues, always in a supremely professional, efficient way. Nothing is too much trouble. All this in done despite the time zone differences between us! You can feel the passion they have for their work. BOLD are a marvellous company to work with.

Jan. 5, 2017

We just had Bold Apps install their Customer Pricing and Quantity Breaks combo app on our site, and we couldn't be happier. Customer service response time has been lightning fast, and the integration (in spite of our complicated Shopify setup) was fast and flawless. We're now running a handful of apps built by Bold Apps on our shop, and every one of them came with excellent customer service and improved our shop so much they paid for themselves. I can't recommend this team enough.

Jan. 5, 2017

I enjoy working with Bold and their team. They have done custom tweaks for my site and have reworked and troubleshooted a few snags in a timely manner. Their customer pricing app is so important for our business and because of this app, we can grow as a company. I feel they have a passion for their business and work hard at it. Thanks, Bold! Emmi Micallef www.pavehdm.com

Dec. 20, 2019

I was in trouble with the tags and the product pricing groups but Kelsey and Rahul were very helpful and I'm happy they solve all my problems!

Dec. 13, 2016

This looks great! Cant wait to start using it for VIP Clients, and wholesale

Oct. 5, 2016

This is revolutionary for us, what a great app! We use a number of Bold Apps that have increased sales and productivity - they are by far the best apps for Shopify! We received awesome support from Brendan at Bold Apps for the liquid install, and it was installed within hours after adding the app. Their customer service is superb. What more can I say, just try this app out if you're looking for tiered pricing, it's simple, easy to use and just works great!

Sept. 27, 2016

This app works very well. We really enjoy the flexibility of the app and the support team is wonderful. The only drawback is that it creates product variants for discounts, but we have been told they are planning to improve the app to not require this condition in the next couple of months. Overall, this app functioned properly with the other Bold apps that we use. Bold has a lot of very useful apps that we incorporate in our store.

Sept. 27, 2016

AWESOME! SUPER FAST CUSTOMER SERVICE AND THE APP WORKS GREAT!