Custom Pricing: Wholesale B2B
Wholesale, Member and Bulk Pricing for Shopify
Rating
4.4
feedback
1,077
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#2,524
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April 19, 2016
First I'd like to say I am deleting this app from my shopify store right after I leave this heartfelt review of this company and product. I could list more than just these reasons why I will never use a bold app again, however I will only list a couple in hopes that it will help at least one person steer clear of this company. 1. Horrible support. They are never available. They take days to respond sometimes. I was recently left hanging while missing out on income from wholesale customers that could have been coming in had this app been working properly. On top of this, Jay comes across as a very arrogant person when handling a customer concern. He is very short and condescending. 2. Their "install" price is gouged. If you do not know how to update and install code in to your theme, they charge you $40 for 15 minutes of work. How do I know it takes 15 mins? Because after their install team wrecked my wholesale purchasing I figured out how to work with code. I systematically checked and re- installed every single piece of coding myself. Guess what? If you change themes on shopify, you have to re-install this app and completely re- enter all of the coding. If you do not know how to do it, they will have the audacity to ask you to pay them another $40 install fee to install the app for you again. After you already paid them once to install it! What a nickel and dime kind of company you are bold. 3. Their app price is HIGHLY gouged. $50 a month for an app that requires a ton of user end work and data entry. 4. Major lack of attention to detail. Their support staff apparently knows less about code installation than someone who takes 1 day to study and learn it. When I argued with them about having to pay a second install fee to have the app on my store, they hesitantly agreed and had a support staff "re-install" the coding. This is where it all messed up and my wholesale customers were no longer to even see the variants designated for them. AT ALL! So my conclusion, along with the conclusion of a shopify support guru, is that their "install team" accidentally deleted some shopify coding and created a mess they chose to disregard. On top of this, I was a 'Premium" package user (because every nickel and dime company like bold wants you to pay that extra amount to get features that should be available anyways) and their "install team" installed the basic package. That is complete lack of attention to detail and it seems I was brushed aside because of my unhappiness with their product's function. This app is clunky. It seems very slung together and way too complex (even though I know how to fully operate it). If you need a good app that will let you designate specific pricing for all types of customers, while hiding it from others' view, I HIGHLY recommend the "Locksmith" app. I am not at all affiliated with the creators of that app. Just a very disappointed customer who found a new solution when bold apps failed me. What took me more than 30hrs of data entry to accomplish with this app, took me 30 minutes with the locksmith app. Goodbye Bold, you lost a customer and I will tell everyone to avoid you from here on out.
April 18, 2016
Original installation was quick and set up seemed easy enough, but the cart for wholesale customers was "unavailable" which rendered to whole concept useless. Several days with no updates or ETA on completion to fix the cart. Finally just deleted the app!
Nov. 7, 2018
We use this app to give different pricing whether to our Executive team, our wholesale accounts, our early supporters, and even our preferred customers. Once the discounts are set, the varied prices appear magically!
April 14, 2016
Great customer service, speedy response. I can't wait to get this app up and running!
April 8, 2016
I have not officially launched my wholesale side of my website. But, I do wish that you could set minimums per item for wholesale. For example, in order to get wholesale pricing, you must by a case pack of 6 hats. I can foresee some confusion on the future with wholesale orders since I do actually set quantity minimums and a over all minimum ($150.00) in order to purchase at wholesale pricing. These practices seem fairly standard for selling wholesale. If I have missed these features, please let me know. I would be very happy to see these features and use them.
April 6, 2016
The Customer Pricing app is invaluable as it allows us to easily run our customer loyalty program and there is also the flexibility to offer wholesale pricing to some of our larger commercial customers. It is easy to set up, practically maintains itself and if there is ever an issue Bold apps support has been first rate. We are just moving to a new theme and this was flagged as one of the first apps to come accross!
April 5, 2016
Great customer service - Holly has worked with me on several items - each solved very quickly. I appreciate a group that sticks with an issue until solved!
March 31, 2016
A great app and works really well for us too separate retail and wholesale customers' accounts. We spent a while trying to find something at a reasonable price to present our wholesale operation and this one does it very simply. Lots of videos and set up support. Really helpful team.
March 31, 2016
We were looking for a wholesale pricing solution for our shop and Bold came highly recommended by several other online shop owners. The whole process was simple and the customer service was outstanding. They installed the app, tested it and tested it some more and when I had a follow-up question it was answered immediately. We HIGHLY recommend Team Bold and the Wholesale app!
March 24, 2016
Sorry, I have to give it a 1 star because I can't do 0 stars. I loaded your app. Followed your instructions to the T... (which were very easy to follow). I then had follow up questions on specific things I needed help from Customer service. The first and only time I used customer service.. No one was there. Not by Phone. Not by Live Support. Even the Shopify Guru's were shocked that they couldn't find a human to help me. Time is money. I was not prepared to wait days to get answers. Unfortunately, I deleted your app and moved to your competitor. For free they integrated and the customer service has been immediate. Customer Service is key in this day and age. If you aren't able to be there, your competition just might be.
March 24, 2016
Customer Support is AMAZING! So thorough, prompt, and effective. I want to switch all my apps to Bold Apps.
March 23, 2016
One of the main reasons I switched my e-commerce platforms was the necessity for a real group pricing option (wholesale customers). I stumbled upon the Bold app in a Google search and my mind was made up. The fact that there is a 3 month trial period made it even better. I ran into a small issue initially, due to my poor spelling, and had to contact support. Holly helped me through my oversight and got me up and running. The app does what it claims to do and I couldn't be happier. Mike - Old Balls Skateboard Co.
March 20, 2016
Amazing! We've seen a significant increase in sales due to this app. Kyhry from Adonis By Kyhry / AdonisUnderwear.com
March 18, 2016
Quite a solid plugin, not that easy to install ;) But once it's installed it's great. Tech Support is quick and efficient!
March 14, 2016
Easy to use and does what we needed! Instruction to install was great and it uses generic Shopify database instead of a separate one. Great app!
March 7, 2016
We have a very complex model where we sell retail as well as to Interior Designers & Architects so we need to offer tiered pricing that varies by vendor. We also have different vendors by geographic territories depending on their existing distribution so it creates a complex set of issues that I was not sure we would be able to solve until we found the Customer Pricing - Wholesale, Member & Country Specific App by BOLD. It is intuitive, easy to setup and has allowed us a tremendous opportunity to attract stronger vendors and broaden our customer base across the United States.
March 4, 2016
The app works great! I am very happy with it. I would recommend this app to anyone who wants to do customer specific pricing. I am not the most tech savvy person and it is easy for me to use.