Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.7
feedback
238
chart
#2,019
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
20%
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Less than a year
26%
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More than a year
6%
Reviews Summary
The reviews for the Customily Shopify App are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer service, with specific mentions of helpful and responsive support representatives like Ngoc, Oriana, Jose, and others. Users appreciate the app's customization options and the ability to offer personalized products. On the other hand, negative feedback revolves around issues with functionality, lack of intuitiveness in the interface, and difficulties in learning to use the app. Some users also mention challenges with visual customization and bugs within the app.
Highlights
Review RSS Feed
All reviews
Feb. 17, 2026
Tried it for 2 weeks, wasted a lot of time. Hard to learn, clunky at best. Pus 20 minutes to render a file, does not work if you are doing 20 + orders per day.
Feb. 13, 2026
The customer service is top bar. So helpful and knowledgable, willing to spend the time to get things sorted. Thank you!
Thank you for the wonderful feedback! We’re so glad to hear our team was helpful, knowledgeable, and willing to take the time to get everything sorted for you. That’s exactly the level of support we aim to provide. We truly appreciate you taking the time to share this! 💜
Feb. 11, 2026
NGOC from customer support helped me greatly with something i was trying to figure out for days. God bless him. if i can have my choice of which customer service rep it would be him every trip.
Thank you so much for your kind words! We’re thrilled to hear that Ngoc was able to help you solve something that had been challenging for days. That kind of impact is exactly what we strive for. We’ll definitely share your message with him, he’ll truly appreciate it! And don’t worry, whenever he’s available, he’ll always be happy to assist you again 😊
Feb. 16, 2026
Updating review as the support has been very helpful in resolving issues found during setup. The app is a really great concept and the products look great. Just think, you can basically customize any product you can image in almost any way and for antipode.com this involves our users being able to print maps and/or even their own town, city or home on a phone case, poster, deskmap or pretty much anything else they can imagine. The app does involve investing some time to learn the ins and outs but this is the same as shopify itself if you want to lunch a great store. If you have any support issues that are not getting resolved then ask for Brian specifically and he will get it fixed.
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