Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.6
feedback
237
chart
#2,039
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
19%
-
Less than a year
27%
-
More than a year
6%
Reviews Summary
Customily has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the app's powerful customization features and the excellent customer service provided by the support team. Users have highlighted that the app has helped them enhance their online stores and increase sales through personalized product offerings. The support team, especially individuals like Jose, Ngoc, and Julieta, have been commended for their responsiveness, knowledge, and willingness to go above and beyond to assist users. However, on the negative side, some users have faced challenges with the app's usability, finding it difficult to navigate and lacking in user-friendliness. Issues with bugs, lack of flexibility in design options, and delays in refunds have also been mentioned. Despite the app's potential and promising features, some users have expressed frustration with the learning curve and the overall experience, leading to recommendations to avoid using the app in certain cases.
Highlights
Review RSS Feed
All reviews
Feb. 11, 2026
NGOC from customer support helped me greatly with something i was trying to figure out for days. God bless him. if i can have my choice of which customer service rep it would be him every trip.
Thank you so much for your kind words! We’re thrilled to hear that Ngoc was able to help you solve something that had been challenging for days. That kind of impact is exactly what we strive for. We’ll definitely share your message with him, he’ll truly appreciate it! And don’t worry, whenever he’s available, he’ll always be happy to assist you again 😊
Feb. 9, 2026
I should have read more of the many one star reviews before starting to use this app. In fact 'use it' is a bit inaccurate because i have had the app installed for 20 days now and not a single order has worked successfully. Literally no order works and the app simply doesn't do what it is marketed as being able to do. Does this app even work or has anyone used it successfully before? Support have no idea why literally not a single order works. Any custom order on my store just fails and rejection comes back 10 minutes later. The interface on the store isn't great either and could really be improved but thats the least of the concern.
Feb. 6, 2026
Oriana provided service above and beyond to help us get our custom product (a very complicated one!) up and running. I could not have got this far without her help. She was thoughtful, attentive, solution-oriented, and patient with a new learner.
Thank you so much for this wonderful feedback! We’re thrilled to hear that Oriana went above and beyond to help you get such a complex custom product up and running. She truly reflects how we aim to support our merchants, especially when they’re just getting started. We’ll be sure to share your kind words with her! If you need further assistance, don't hesitate to reach out! 💜
Jan. 29, 2026
Customily is really THE tool to use when you are not an engineer and want to make your work efficient. On top of that, the suppert of Florencia, Ngoc and Jose (and also Brian and others) is really awesome. I don't feel like using a ghost tool with no people behind and this is why it makes it so comfortable and efficient at the same time. I strongly can recommend it to other users!!
Thank you so much for this fantastic review! We’re thrilled to hear that Customily has helped you work more efficiently. That’s exactly what we aim for. It’s also wonderful to know our team made such a strong impression. Knowing you feel supported by real people behind the product truly means a lot to us. Thank you for the strong recommendation! 😊♥️
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