Customily Product Personalizer
Smart product customizer with live preview & print ready files
Rating
4.7
feedback
238
chart
#2,170
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
20%
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Less than a year
27%
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More than a year
6%
Reviews Summary
The reviews for the Customily Shopify App are mostly positive, highlighting the exceptional customer service provided by the support team members such as Florencia Diaz, Ngoc, Jose, Oriana, and Brian. Customers appreciate the personalized assistance they received in setting up the app and resolving any issues. The app itself offers powerful customization options, although some users mentioned a learning curve and clunkiness in the interface. Overall, the support team's dedication and willingness to help stood out as a major strength of the app, making it a valuable tool for ecommerce merchants.
Highlights
Review RSS Feed
All reviews
March 6, 2026
App has a bit of a learning curve, but support has been really helpful getting launched, especially Florencia Diaz! I lucked out in the live chat with her as my agent cause she made everything super clear and even set up a few steps so I could see how everything should be connected. Really appreciate the help Flor!
Thank you for sharing your experience! We’re glad to hear our support team helped you get through the initial learning curve. Florencia will be especially happy to read your kind words. We’ll be sure to pass them along. It’s great to know she was able to clarify things and show how everything connects. We really appreciate you taking the time to share this! 💜
March 5, 2026
I am always SO impressed by their customer service. They have solutions for everything. 10/10!!
Thank you so much for the amazing feedback! We’re thrilled to hear that our customer service continues to impress you. Helping our merchants find solutions is exactly what we strive for every day. If you need further help, you know how to reach us ;)
Feb. 17, 2026
Tried it for 2 weeks, wasted a lot of time. Hard to learn, clunky at best. Pus 20 minutes to render a file, does not work if you are doing 20 + orders per day.
Feb. 13, 2026
The customer service is top bar. So helpful and knowledgable, willing to spend the time to get things sorted. Thank you!
Thank you for the wonderful feedback! We’re so glad to hear our team was helpful, knowledgeable, and willing to take the time to get everything sorted for you. That’s exactly the level of support we aim to provide. We truly appreciate you taking the time to share this! 💜
Feb. 11, 2026
NGOC from customer support helped me greatly with something i was trying to figure out for days. God bless him. if i can have my choice of which customer service rep it would be him every trip.
Thank you so much for your kind words! We’re thrilled to hear that Ngoc was able to help you solve something that had been challenging for days. That kind of impact is exactly what we strive for. We’ll definitely share your message with him, he’ll truly appreciate it! And don’t worry, whenever he’s available, he’ll always be happy to assist you again 😊
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