Customily Product Personalizer
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From the day we decided to explore the Customily app integration on our Shopify store - all the way to setup and everything in-between, we have been beyond impressed. The service from Daniella and her team is top notch and everyone has been a pleasure to work with. I can't recommend this app enough. Thank you to Customily for everything you are all GREAT!!
Thank you so much for this amazing review! We’re absolutely thrilled to hear that your experience has been a positive one from the very beginning and that Daniela and the team were able to support you every step of the way. Your kind words and recommendation mean the world to us. We’re grateful for the opportunity to be part of your Shopify journey and look forward to continuing to support your success. Thank you for being part of the Customily community! 💜🚀
I've been using Customily for some time now and I'm very happy with it. The tool is really powerful and allows a high level of customization, which works great for my product. But what stands out the most is the support. The technician assigned to me has been really involved from the start, making sure I understood the tool well so I could use it without problems. They are always there to help when I have questions or something doesn't work as expected. You can tell the team really cares about their customers. Highly recommended.
Thank you so much for your wonderful review! We’re thrilled to hear that Customily has been a great fit for your products and that you’re getting value from its powerful customization capabilities. What makes us especially happy is knowing that our support team has made such a positive impact on your experience. Helping merchants feel confident and successful with the platform is one of our top priorities, and it’s great to hear that the guidance and ongoing support have been valuable to you. Thank you for your trust, your kind words, and your recommendation. We’re grateful to have you as part of the Customily community! 💜
I’m new to the app, but thanks to the Customily team, I was able to get up to speed very quickly. Jose and the entire team have been incredibly helpful, responsive, and supportive throughout the onboarding process. I can already see that the platform offers many advanced customization features that will be extremely valuable as our store continues to grow. I'm excited to explore more of its capabilities and make the most of them in our future journey.
Thank you for such a thoughtful review! We’re delighted to hear that your onboarding experience helped you get up to speed quickly and that Jose and the team were able to support you along the way. We look forward to being part of your growth journey and helping you make the most of everything the platform has to offer. Welcome to the Customily community! 🚀
Customily has been so helpful getting our products set up! They are so easy to work with and super responsive. Tina is the BEST!!! Would recommend!
Thank you so much for your review! We’re happy to hear that setting up your products with Customily has been a smooth experience and that our team has been responsive and easy to work with. Tina will be especially happy to hear your kind words, we’ll make sure to share them with her. Thank you for the recommendation! 💜
I’ve been working with Customily and have had a really positive experience with their support team. The one-to-one calls and guided walkthroughs have been a real advantage, especially when getting started. In particular, Jose has been incredibly helpful throughout and continues to provide excellent support whenever needed. The front end looks professional and user friendly, and once you get familiar with how the software works, it’s possible to create some highly interactive and engaging personalisation templates that are easy for customers to use. The only area I feel could be improved is the introductory video content. I found some of the tutorials a little difficult to follow due to a noticeable lag between the presenter speaking and the on-screen actions. I think re-recording these videos with a slightly slower pace would make the onboarding process much clearer for new users.
Thank you so much for your thoughtful and detailed feedback! We’re happy to hear that your experience with our support team has been so positive and that the one-on-one calls and guided walkthroughs helped you get started confidently. Jose will be especially happy to hear your kind words. We’ll be sure to share them with him. We truly appreciate your constructive feedback about the tutorial videos as well. That’s a very valuable observation, and we agree that onboarding content should feel as clear and easy to follow as possible, especially for new users. Feedback like yours helps us continue improving both the product and the learning experience. Thank you again for taking the time to share it! 💜
Support team replies quickly and is very kind and professional! Good job!
Thank you for the kind words! We’re delighted to hear that our support team has been quick, professional, and friendly. We truly appreciate your feedback and your support!
This is a great app for your website! The staff are extremely helpful and knowledgeable. They helped me incorporate the app and its features effortlessly onto our website.
Thank you for the wonderful feedback! We truly appreciate you taking the time to share your experience! 💜
Best support I have ever met.
Thank you so much! We’re thrilled to hear that. Our team will be really happy to know their support made such an impression. We’re always here whenever you need us! 💜
I was getting pretty frustrated and couldn’t figure a function out, so I reached out, and Julieta Scarpinon helped me. She was patient with me, and even after she fixed the issue, I asked her to hang around for a few minutes so I could try it myself and make sure I understood. She stayed just in case I had any questions. She’s exactly what customer service should be thank you so much! Others should learn from her example.
Thank you so much for sharing your experience! 💜 We’re really glad you reached out and that Julieta was able to support you through it. Her patience and willingness to stay with you until you felt confident is exactly the kind of experience we aim to provide. We’ll be sure to pass along your kind words, she’ll truly appreciate them. Thanks again for your feedback!
The app was exactly what we were looking for. It took some time for our setup due to some complexities on our end, but the onboarding support was excellent. Support has been very responsive and helpful as well. The app is robust and can account for many use cases. Highly recommend!
Thank you for the fantastic review! We’re so glad to hear that Customily was exactly what you were looking for and that our onboarding and support teams were able to assist you through the setup. It’s great to know the app is meeting your needs across different use cases. We truly appreciate your recommendation and are always here if you need anything! 💞
My experience was great! exceptional help. I 100% would recommend.
It takes 1-2 days before figure the app out how it works, when you get that this app. Is awesome, and the support is one of the best, they go the extra mile for you to look at things.
Thank you for sharing your experience! We’re glad to hear that once you got the hang of it, the app became a great tool for you. It’s also wonderful to know our support team made a difference by going the extra mile. We truly appreciate your feedback and are always here if you need anything! 💜
Flor is great - really educational, patient and friendly! Thanks so much for your assistance!
Thank you for the kind words! We’re so glad to hear Flor made such a positive impact with her patience and guidance. We’ll be sure to share your feedback with her, she’ll really appreciate it. Thanks again for your support! 💜
I previously called Customily the “worst store ever,” and I’m here to completely take that back. Their response was incredible. They replied immediately, apologized sincerely, gave me free time to explore their platform, and personally walked me through everything with not just one person, but three, including the owner. That kind of customer service is almost unheard of today. Instead of silence or generic responses, they showed up, listened, and made things right. They made me feel like a truly valued customer—something I deeply appreciate and will remember. Truly one of the best customer service experiences I’ve had in years.
Customily has been a fantastic addition to our Shopify store, making it easy to offer personalized products while maintaining a smooth customer experience. The platform is powerful, flexible, and continues to open new opportunities for our business. A SPECIAL THANK YOU TO FLORENCIA: who provided outstanding support throughout our experience. She was responsive, knowledgeable, and always willing to help with any questions or challenges we encountered. We're very happy with our decision to use Customily and would highly recommend it to any Shopify merchant looking to expand their customization options.
Thank you so much for this incredible and thoughtful review! We’re truly happy to hear that Customily has helped unlock new possibilities for your store and elevate what you can offer your customers. It’s great to know that the experience of learning and implementing the features has been smooth and rewarding. Your kind words about our team mean a lot. Providing responsive, dedicated support is something we care deeply about, so it’s wonderful to know it’s making a real difference for you. We’re grateful you chose Customily and really appreciate your recommendation. It’s a pleasure to be part of your growth, and we’re always here to support you every step of the way! 💜
My experience with this app has been nothing but exceptional. The support I have received has been so helpful & I especially loved my set-up call with Luciana, who really helped me understand how to use the app. Would highly recommend Customily!
Thank you so much for your wonderful review! We’re thrilled to hear your experience has been exceptional and that the support team made a real difference. Luciana will be especially happy to know her setup call helped you feel confident using the app. We truly appreciate your recommendation! 💞 If you need more help, don't hesitate to reach out to us again!
The service from Customily is great, and its customization features are really strong. We love the app and the whole experience has been fantastic.
Thank you for the great feedback! We’re delighted to hear you’re enjoying both the customization features and the overall experience with Customily. It means a lot to us to know the app is making a positive impact. Thanks for being part of our community! 💜
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