Customily Product Personalizer
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I recently changed theme and couldn't get customily to intergrate correctly. Oriana over e-mail fixed the issue quickly and now my new site is up and running. Very happy with their customer service and always have been.
Super powerful app and customer service that's even better. Highly recommended!
Thank you for the fantastic review! We're so glad to hear you're enjoying the power of the app and that our customer service stood out even more. Your recommendation means a lot to us, thank you for choosing Customily! 💜
I got my beginnerscall with Customily. It was awesome!! Jose explained and showed me what is possible with the personalizations wishes I want for my store. Their help, support is a big ! 10+ .
Thank you for the amazing review! We're thrilled to hear your beginner’s call went so well and that Jose was able to guide you through all the personalization possibilities for your store. We're here anytime you need help as you keep building 💜
I’ve been using Customily for five months now, and it’s been a great experience. The app is reliable, easy to work with, and offers countless customization possibilities. It’s definitely made a positive impact on my business.
Thank you for the wonderful feedback! We're happy to hear that after five months, Customily has proven reliable, easy to use, and impactful for your business. We're here anytime you need support, thanks for being part of the Customily family! 💜
Very good and the customer service is great. They will do what they can to make their product fit your use case.
Thank you for the great review! We’re happy to hear that Customily feels easy to use both behind the scenes and for your customers. It’s also wonderful to know our support team has been friendly, fast, and knowledgeable. We’re always here whenever you need us!
The entire team was helpful from the very beginning to implementation. They were efficient and communications were timely. It was a little tricky at first creating a template and option set but after some experimentation I got everything up and running.
Thank you for sharing your experience! We’re thrilled to hear our team supported you from the start and that communication felt smooth and timely. Getting used to templates and option sets can take a little experimentation, and we’re glad to know everything is up and running now. If you ever need a hand with anything else, we’re always here to help!
It's user-friendly both on the back end and the customer facing side. The support team is quick to respond in a friendly and knowledgeable manner.
Thank you for the great review! We’re happy to hear that Customily feels easy to use both behind the scenes and for your customers. We’re always here whenever you need us! 💜
Esse app mudou o game da minha marca!
Muito obrigado pelo seu feedback! Ficamos super felizes em saber que o Customily fez a diferença no crescimento da sua marca. É exatamente esse tipo de resultado que nos motiva todos os dias, ajudar marcas como a sua a se destacarem com personalização! 🚀
It's very difficult to use. The instructions and videos only provide a brief overview, but the relationship between each function is not clearly explained, and there's no step-by-step guide.
We’re sorry to hear you found the app difficult to use, and we truly appreciate your feedback. Customily is a powerful tool with many features, so we completely understand that it can feel overwhelming at first. Our support team offers free one-on-one training calls where we walk you step by step through your setup and explain exactly how each function connects. We’d love to schedule a session with you to make everything crystal clear and show you how easy it can be once it’s all set up. Please reach out to us through our support chat or email, we’re here to help you every step of the way and make sure you fall in love with what Customily can do for your store!
Once again, Jose took the time to help me with some edits to the app so we can get our site launched. He is great to work with, very patient and knowledgeable. Highly recommend him.
Thank you for the wonderful feedback! We’re happy to hear that Jose was patient, understanding, and supportive in helping you reach your goals. We’ll be sure to share your kind words with him, he’ll really appreciate it! If you need further help, don't hesitate to reach out!
Incredible service! Explains things clearly and is super helpful.
Thank you for your kind words! We’re so glad to hear that our team was clear, helpful, and made your experience a great one. We’re always here if you need anything!
Customily is THE one tool which is perfect for any merchandiser who wants to provide a seamless personalisation experience. I used a paid Theme (Concept) and the intergation of Customily is automatic and flawless. Also, the Support from Jose is great - you can book 30-45min 1to1 slots to help you out with the setup or any question you may have. I strongly can further recommend!!!
Thank you so much for your amazing review! We’re thrilled to hear that Customily has been the perfect tool for your personalization needs and that the integration with your theme was seamless. It’s wonderful to know Jose was able to provide the dedicated support you needed, he’ll be very happy to hear your feedback! We truly appreciate your recommendation and are excited to keep supporting your success 💜
Excellent support.
Thank you! We’re glad to hear you had an excellent experience with our support team. We’re always here to help whenever you need us!
I love this app and the support is great, as well. Can't wait to see the results that making these designs will bring. Oriana was outstanding, she resolved my issue in one chat. Ngoc, Brian, Julieta and the entire team are invaluable and always spend time to complete the help I need during my call or send follow up. I love the results that I'm seeing of the Personalizable items I have in my store. Can't wait until there are many more.
Thank you for your kind words! We’re thrilled to hear you’re loving the app and our support team. If you need assistance, don't hesitate to reach out, we're here to help!
I've been using Customily for more than a year now in two different stores. It's a solid product and helps us get sales from customers once they have seen a preview of what their personalisation will look like on the product, These customers otherwise wouldn't have ordered from us. We've had issues where we needed support from Customily and they were able to resolve these issues for us - my recommendation for Customily team is to add more support members so the resolution is even faster but I think that will happen naturally over time. In my dealings with their support team, I could see they take high level of accountability in their work and thats always reassuring if the app is critical to your business. Thanks Customily.
Easy learning curve and very flexible. Fantastic support team. 5 stars!
Une application qui donne beaucoup de possibilités et qui sait aussi aller à l'essentiel, ce qui est rare pour une app de personnalisation. Une hotline de très grande qualité, vraiment. A la fois réactive et qui détaille ses propos. Je recommande.
Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous appréciiez la flexibilité et la simplicité de notre application, ainsi que la qualité de notre support. Votre retour sur la réactivité et la clarté de notre équipe nous fait très plaisir. Merci encore pour votre recommandation! 💞
The app itself is still a bit convoluted, not the friendliest UX/UI. However, we've received amazing support from Jose Rodriguez. He has spent a lot of time with us in product creating and has gone above and beyond in suggesting us a scalable setup.
Thank you for taking the time to share your feedback. This is what allows us to keep improving our app and growing stronger. We’re glad to hear that Jose was able to provide the dedicated support and guidance you needed to build your products and set up a scalable workflow. We know Customily can feel complex at first because of all the powerful customization options, but once everything is in place, it becomes a strong tool for automating and growing your store. Our team is always here to help if you’d like further assistance or tips to simplify your setup, we’d be happy to make things even easier for you. We truly appreciate your kind words about our team and your trust in Customily!
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